MassHealth Enrollment Center
| Category: | State Government Office |
| Address: | 21 Spring St #4, Taunton, MA 02780, USA |
| Phone: | +1 888-665-9993 |
| Site: | mass.gov |
| Rating: | 1 |
| Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed |
Location
Photos 1
Reviews 24
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Kendra Pimental
Well, I wouldnt say its the most fun thing to do... I despise the waiting when I FIRST call. And sometimes my representative is hard to understand, but nine out of ten times, my problems are taken care of, my questions are answered... I really am shocked to see such negative experiences when all Ive been experiencing is a job well done. They get busy. High call rates... Would you rather just blame them and have no solution to your issue? I for one would not. Good just, MassHealth. Just hire more people so I dont have to wait so long.....
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Igor Cooper
Worst experience ever!!! Representatives speak poor English, chewing food and laughing with their coworkers while with costumer!! The annual Masshealth renewal Procedures takes insane effort and hours of wasted time on the phone just to update household info.Every time I called it took me over 30 min to get live representative and they acted like they first time hear about Masshealth, seriously! Then they put you on hold "for a brief moment " and -simply hang up!! They are simply careless about your medical coverage! What a shame!!!
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Isabella Helena
Im just TRYING TO GET HELP! Trying to remain positive and patient. Expect to wait 20 minutes for someone who cant help fully but can help transfer you to someone who can. By then youll be waiting another 30 minutes for an agent/representative. Expect to be waiting an hour or more, transfers because the first person you talk to wont help, and inconsistency on deliverance of quality customer service. Every time I call there is an inconsistent.
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Kylie Johnson
Every time I would call, they would say it was a 20 minute wait time and i would end up being on hold for 1-1.5 hours with no answer. Poor customer service. Requesting a callback got me a callback on a saturday, 4 days after I called and they ended up not doing anything to help because the department I needed to get transferred to wasnt working on Saturdays. WHY CALL ME ON A SATURDAY IF MOST DEPARTMENTS ARENT WORKING THEN????
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Orlando Dossantos
If was able to, I would rate 5 negative stars. When I was reading the previous reviews I thought that is not possible everybody has negative reviews and I went to this place to solve my problem in person. Regrettably everybody is right. This place sucks and the person who talked to me is a non-knowledgeable employee. I drove 60 miles for nothing. By phone is impossible to solve anything. Bad State Administration.
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Brenda Martin-Tousignant
If I was able to, I would have rated 0 stars. I have faxed in my required information (I have the confirmation sheets) 3 times, only to be told every time I call that they do not have my information. Multiple times I have been on the phone for over 2 hours, only to be placed on "a brief hold," just to be hung up on and have to start the whole process over again. This is an absolute disgrace.
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kyle peasron
Horrible! HORRIBLE!!! I have worked in customer service for over ten years and never have had the experience of dealing with folks quite like this. Its 2017, a phone hold for more than 10 minutes is insane. Not to mention the operators will hang up on you mid conversation, talk over you, or you will be disconnected after waiting an hour on hold.
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FreeSpeech Boss
service is more than poor, there are multiple operators who send you from department to department with each department unaware of what the other is doing leading to increased lapses in coverage, loss of insurance and increased wait time regarding attendance at medically necessary appointments for preventive and imminent care
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Jessica Correia
Sat on the phone from 8:30am to 11am..Got transferred 5 times! Hung up on 3 times!!! No one can help me out. I just need to add a member and it is taking all f***ing day! I have two kids to take care of cant sit on the phone all day getting transferred because they dont know how or dont want to do their job.
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LordScotty Rod
What a NIGHTMARE !!! These dirtbags cut my family off our health insurance because THEY didnt process the paperwork I submitted ON TIME....Ive been CALLING for 12 days straight & their message says "WERE TOO BUSY, CALL BACK LATER"... THIS IS WHY GOVERNMENT SHOULDNT CONTROL HEATHCARE !!!
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Tayebah Chaudhry
They keep on transfering from one person to the other, until one loses patience and gives up. Also, was told the case would be expedited and would receive an answer in 5 business days. Well.... more than 12 business days and no answer!!!! Worse department!
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K Y
Biggest bunch of useless morons, but I guess I would be too if i had to deal with a bunch of illegals and junkie crack heads with 30 illegitimate kids who want everything for free. So I guess those are the people that are more worthless than masshealth.
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Gerda Jean
their need to work on customer service ..very poor service . you can wait for 2hours after got hangup. took me months before I can take to some one .I finally decided to drive half hrs to go to the office instead not fear at all,!!!
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Kathy Tompkins
The could care less about disabled children! Been calling for 7 weeks! Called SEN ELIZ WARREN TOO she also could care less about a bunch of stupid kids that dont get her photo ops! This Obama care is a far ace
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Megan Bloomfield
I kept asking for a new MassHealth card with my new last name because Im married . I been waiting for a new MassHealth card for 3 years ! And they kept saying they will mail it but I still havent got it :( .
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Nicole Johnson
I wish I could give negative stars. Im pregnant and nobody seems to care. I was turned away from my Drs office because of this. They hang up on you when they dont have answers absolutely ridiculous.
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David Poulin
MassHealth is a pain in the ass. There wait times are ridiculously way to long, then when you finally get through, very rude customer service.
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NORMA LOPEZ
Couple of weeks trying to renew my health plan and they keep hanging up on me after a long time wating. Very poor costumer service!
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Leli
No one knows what theyre doing. Transfer you to some else that doesnt know what they are also doing or just hang up on you.
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Limaris Manolo
They are very mean and have poor costumer service representatives... They dont know what they are doing...
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Genetta Rosario
Been waiting hours daily and get hung up on.. When u request a call bac they hang up on you too...
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bethany lowe
NEGATIVE STARS....I need to get a job there so I can get paid to be USELESS!
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desertrose566 Green
Masshealth is one of the most dysfunctional government office in MA.
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Kaitlyn
Ive been on hold for two hours and just got hung up on