Affordable Vet Services
| Category: | Animal Hospital |
| Address: | 2117 W Stadium Blvd, Ann Arbor, MI 48103, USA |
| Phone: | +1 734-926-0114 |
| Site: | affordablevetservices.com |
| Rating: | 4.5 |
| Working: | 9:30AM–5:30PM 9:30AM–7:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM Closed Closed |
Location
Photos 1
Reviews 5
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Yu Kawai
We could not be happier with Affordable Vet Services. Their clinic is large, clean, and can accommodate many pets at once. With the growing practice, you may occasionally encounter days when no appointments are available, but they will gladly overbook if the pet needs urgent medical attention. Every time my pet needed medical attention, they were able to accommodate her. We have been very pleased with the care provided by Dr. Bill, but I now want to share an incredible story about Dr. Shana and the reason why I will go to no other place but Affordable Vet Services for my dog. Recently, my 4 year old mini schnauzer was diagnosed with a rare liver disease. If it wasnt for Dr. Shana, it would have gone undiagnosed. On our first visit with Dr. Shana, she had read all the previous medical notes dating back to when she was a few months old. Shes had a lot of benign medical issues in the past. When my dog developed another non-specific symptom, Dr. Shana knew that something wasnt right. Because of her thoroughness, she came up with a few diagnoses that explained her current and her past symptoms. Previously, all other symptoms were viewed as single entities, and for the first time, Dr. Shana was able to put everything together and look at the bigger picture. She even researched her symptoms in medical resources and educated me on what she found out. We sent some initial blood tests, which came back weakly positive. I think most vets would have stopped there since we had a positive result, but Dr. Shana also felt that the constellation of symptoms could be explained by another diagnosis. I’m so thankful that we ordered the second set of labs because they came back strongly positive, which ultimately made the diagnosis. If this diagnosis was missed and untreated, my schnauzer could have had a very short life. Dr. Shana recommended all the right medications and referred us to Michigan State University for surgical consultation. When I went to MSU, the doctors were so impressed with the diagnostic strategy and care provided by Dr. Shana. They literally said, “it’s pretty rare to be referred here with such complete workup and medical management.” My dog ultimately required surgery without complications. When Dr. Shana received the discharge paper work from MSU, she double checked to make sure all the medications were correctly ordered and dosed. I think most doctors would rely on other doctors to order the right medications, but Dr. Shana double checked to make sure. She actually found an error in the dose of one medication and knew of a better alternative medication for another. She called MSU and spoke to the doctors there the day of discharge, and ultimately corrected 2 of the 4 medications prescribed by MSU. Dr. Shana also called me about 1-2 times a week during this difficult time over a 1 month period to check up on my dog and I. Even when my dog was in the care of another veterinary facility, she made sure that we were doing ok. Dr. Shana has dedicated so much of her time to take care of my dog. Her intelligence, attention to details, kind personality, superb communication skills, and willingness to go one step further to provide exceptional care for my mini schnauzer and I is truly impressive. I am forever thankful for her service and so glad that a place like Affordable Vet Services exists near my home!
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Brandon Headley
My dog Roxy has been at the affordable vet since birth, some four years. Brought her in last week, as i found a weird growth on her shoulder area. The front desk employee told me they could not look at Roxy, because they are by appointment only and I should take her to the emergency clinic on Jackson R.. Not wanting to be confrontational, i left and went to the Jackson Rd. clinic. Jackson Rd. is for emergencies only and my dog had a dead tick on her. They were a little dismayed as they are EMERGENCY!!!! They did remove the tick for a cost that has high(around $100.00), but I did understand they are an EMERGENCY clinic. I called the Office Manager at Affordable to ask if i should switch vets as i was very disappointed the way this was treated and I was still concerned about the possibility of LYME decease.. All she did was tell me how the vets are so busy they cant treat walk ins. Really for a Tick!!!! She also told me how Fridays are always a tough day for the Vets. Really!!!! I soon ended the conversation, as a customer service supervisor myself i know this person had no customer skills at all. DURING OUR 5 MINUTE CONVERSATION SHE NEVER ASKED ONCE HOW MY DOG WAS DOING AND LETS GET HER IN HERE TO CHECK FOR LYME AND HOW ABOUT WE SHOULD HAVE HANDLED THIS BETTER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Sometimes success can make us forget how we got there!!!!!!!!!!!!!!!!!!!!!! Brandon H.
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Frank M
Dr Bill MacArthur is the most professional, compassionate vet we have ever had of all the many places we have lived. He is the only vet that takes the time to write before us on the drawing board to explain complex symptoms and discuss our treatment options without feeling rushed. After 15 years of having our loving dog, we were glad to know we had the best of care especially when we finally had to put him down recently with Shana Burack, it was the most difficult decision ever and could not have done so with out them. We will always remember how Bill first greeted our dogs as he sat with them to introduce himself. Most vets act as if they are too rushed and important to give you the time of day let alone take time with his patients. Bill is so personable and had always taken the time to put them at ease, even more, they are affordable compared to many vets we have experienced. Thanks again for a wonderful team, you will feel at home in their care. Frank
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Krystol Smith
I have been taking my dog and cat to Affordable Vet Services since I moved to Ann Arbor last July (16), and my experience with the doctors and staff here have always been excellent. Our primary veterinary doctor is Dr. Shana Burack, and we are beyond satisfied with having her care for our pets. My cat faced many health issues and Dr. Shana was there from the beginning, assuring me that not only were the needs of my cat being addressed but also that my questions and concerns were being answered along the way. Dr. Shana has gone above and beyond for us in doing research on her own time and sharing her findings with us, and we feel grateful for all of her guidance with our cats health issues. Dr. Shana and the staff at Affordable Vet have exceeded my expectations for veterinary care (especially considering the low cost of their services compared to other vets in Ann Arbor), and I will always recommend them to others.
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Annie Poling
This may have been a 5 star review had we not been surprised by additional charges at the end of our visit. We took our new puppy here because of the price and reviews, but got charged extra for clipping the puppys nails without being informed of the additional cost. The doctor simply fetched the tech to trim our puppys nails during our appt., and we were surprised with an extra charge of $12 at check out. We explained that we were not informed of the additional charge, but there was no sympathy from the staff. The nail cutting was not necessary at all. Unfortunately, this really put a sour taste in our mouth at the end of an otherwise good first visit. Because of this, we may look elsewhere for vet services unless the situation is rectified.