Heartland Health Care Center-Battle Creek

Reviews 6

DE

Debra Bomer

My Mom was sent to Heartland for Rehab after a stay in the hospital before returning home. She was there for just a few days. She has an ostomy bag and a pic line. She is to be hooked up to a nutritional supplement every night which runs thru the night. She is only suppose to eat soft foods easy to digest and very limited amounts during the day as her stomach does not digest food. She is not allowed greens, gassy type foods, etc. Her first day there my Dad specifically told the Dietitian of her food intake. She also has to have her ostomy bag emptied every couple of hours as it fills it tends to rupture and then will leak all over her pic line which is placed directly under her ostomy. The aides/nurses continually let the bag rupture and spill on to her pic line, they did not cap the end of the pic line which would cause infection. As my Mom needed assistance getting up to the bathroom, she would use the call button and it took literally over a half hour most time for someone to show up. My Dad would help her before the nurse even showed up. They also from shift to shift did not get proper instructions from the kitchen and pushed my Mom to eat rice, broccoli, and different foods she is unable to digest. My Dad brought her home for a visit and she was taken by ambulance to the hospital from throwing up and because of the undigested food they made her eat. Her skin was burnt around the ostomy site as they did not know how to care for her ostomy and the pic line site had to be cleaned and sterilized as it was not taken care of properly. Needless to say I will not recommend Heartland to any one with special needs and instructions as they do not follow them at all. Thanks to Heartland for the lack of care of my Mom who is now back in the hospital

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BO

boogy man

My experience was not what I was led to believe. I could have done much better if the management would have been a partner in my healing and listened to my needs like I was led to believe when I chose them. I know my health situation much better than anyone and they only did what they needed to to get to the insurance money and disregarded my input. I was treated like an inmate and found them to be inflexible to my wishes. When the insurance notified them suddenly that it would stop paying, I was immediately told to leave. I was told that I could be discharged to a homeless shelter as they have done to people in the past until I could get my affairs in order even though I was not fully healed and could not even walk yet. Maybe they were following the letter of the law as they said but it is not the family atmosphere that it conveys. Unless you are a vegetable willing to be told what to do 24 hours a day and have the funds for them to draw on at their will I would look a little harder. Do your homework. I was in the hospital in serious condition with no help when I was approached by them. Wish I could have done my homework. By the way, most of the employees are wonderful and compassionate and genuine. It is the rigid corporate structure and the so called leadership that sets the tone. I would call it hostile for people who want to make any choices of their own. I contacted the corporate office to discuss my concerns prior to the insurance lapsing but never got a response, even to acknowledge my call. They are too big and successful to care.

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KE

Kellie Dunfield

Previously I had written a pretty rough review. Mrs. Zemmerman called me and addressed the issues. Let me explain that when a loved one has had a stroke its rough on everyone. Over all Heartland gave my husband a safe place to go until he was healthy enough to come home. They did arrange all tranportation. They also arranged after care. My husband came home yestersay and as I write this I am waiting on his doctor. The important thing is that he was kept safe. He was treated with respect. Some of the smaller issues...his food and clothing are being worked on. Given his options overall I am glad we chose Heartland. Oh and let me also say I was allowed to drop in on him and speak with his doctors, nurses, physical therapist, etc. And they showed me to use his home care equipment which they also arranged.

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RE

Reviews Rimportant

I had a very pleasant experience at Heartland. I read others reviews and Im amazed at what they have had to say. I know people only tend to complain when they are upset but you have to stop and take the time to appreciate all of the good that comes out of a place also. There is no such thing as a perfect place. My family member would have much rather been at home but that wasnt possible. I really cant say enough positive things about what this place has done for my family. The therapy, the socialism, the care. I brought my family member home a happier and healthier person than they were before they came. I know we would choose Heartland if we had to again. My dearest thank you to all of you.

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JA

jayla smith

By All Means STAY AWAY From This Place . My Grandma was a resident here ( check in date in June 2016) and lets just say we had to move her quickly. I have never seen my grandma cry , NEVER & while staying here she cried several times from just being miserable. Staff will allow patients to sit in their own waste for hours, will go days without trying to even give someone a shower, and Just move too damn slow to do anything. Good thing my family is on the mean side and stayed cursing the staff out but if youre not that type of person just know your loved one will not get taken of.

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MO

Morris Banks

I volunteer my time to play the piano in nursing homes. Last fall I offered to volunteer my time to play the piano once a month at Heartland. The staff were very disrespectful towards me and had the nerve to ask me to submit to a criminal background check just to play hymns on the piano. I have never ran into this at any of the other nursing homes I volunteer at.

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