Total Health Systems

Reviews 9

JE

Jenifer Measel

I strained my neck last week to the point I couldn’t even walk upright, sleep, or work without severe pain. My insurance requires a referral from my primary care physician in order to pay for chiropractic services so I made the first available appointment with my primary which was Friday, January 6, 2017. Unfortunately, my regular chiropractor could not fit me in until well into the next week. I had been a patient of Total Health Care about 10 years prior when I lived in the area and thought very highly of the staff and services. It is also 2 minutes away from my primary care physician. So I booked the first available appointment for an adjustment at 5:10 p.m. I walked in to the receptionist glaring at me as I approached the front desk. I did not even get my name out when she barked at me asking where my paperwork was. I was never told there was any paperwork to fill out – otherwise I would have done so. She abruptly slammed the clipboard down behind the desk and curtly told me that they close at 6, that it would take me at least 30 minutes to fill out the paperwork, and that she needed to be out of there by then so she was going to reschedule me. Wait, what? Back and forth we went over the fact that the booking person should not have booked me so late, that she should have emailed me and/or told me about the paperwork, that parking lot was still half full and she admitted that there were still patients in the back, and all sorts of other rude and highly inappropriate arguments to be having with a patient. She tried to throw the booking person under the bus by huffing that she is constantly booking appointments wrong and neglecting to inform patients about the paperwork. Really at this point what is this clandestine paperwork? Must patients write a manuscript for a simple adjustment? Finally, I told her that all this time she was spending arguing with me could be spent with me filling out the paperwork. I asked her for the clipboard (which she basically threw at me without a pen) and also if she could go ask the chiropractor if I could just get a quick adjustment. She came stomping back grinning and could not WAIT to tell me that she was going to have to reschedule me. Mind you this place is 45 minutes to an hour away from my house AND I had just spent $25 on a copay to get referred HERE. My insurance will only allow a referral to a specific provider. I informed her of this and asked if there were any other locations closer to my home. She immediately said no even though no one has ever heard of the town I live in. As an aside, it turns out there is a location in Washington which is about 15 minutes away. I certainly would have rescheduled there. The receptionist simply did not care at that point. I ended up just paying out of pocket and getting a walk in adjustment at some place in Rochester. Now I am out the $25 copay as well as $70 out of pocket for an adjustment and trigger point. I really cannot speak to the actual services provided by Total Health as they turned me away after making me an appointment. I guess if you have infinite time on your hands to come back day after day to get services then this place may be for you. Lastly, prior to writing this review I left a message for manager Jennifer Lutz to return my call. It has now been a week and she has yet to do so. If management sees this, I would suggest some additional training for your reception and booking staff as well as your manager. If my assistant made a mistake and booked a client too late in the evening, I would have stayed and honored the appointment as it was my office’s mistake. I see that they were offering Groupons at some point. Perhaps more time spent on patient care and satisfaction would be a better investment than getting more people in the door only to turn them away.

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LI

Linda Clor

Terrence and Anne are great people who have a great staff. When my office building had a fire these wonderful people let me use office space at their Clinton Township office. Everyone there treated me great during a very stressful time in my life. Their friendship, trust and sincere concern for me was a blessing from God. I really cant say enough good things about this business and the employees. They have a great ability to care for people. And, if by any chance you were to ever have a problem with anyone at their business I assure you that Anne and Terrence would want to know about it. They will do whatever is humanly possible to resolve the issues. I really loved being at this business setting and around these people for 6 months. I will always treasure these great people and the true spirit of love that they gave to me. Linda Clor

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MA

Mark Scally

The massages I have received here have been excellent. I have no complaints with the services I have received. Unfortunately, I have experienced issues with bookings in the past at this location. I had no issues this last scheduling, and the friendliness level was much higher than before!

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VE

vegan4 life

Awful physical therapist mobie he is a Indian and hes rude. and awful massage by lovely. I brought my service dog and was denied services because they are allergic to dogs. Oh and the chiropractor will waste your time and money with x rays and not even help you

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ST

Steve Moreno

Unless you want to be greated with a friendly, sorry they didnt book your appointment that day after a two week wait, I wouldnt recommend this place... but to each its own!

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MI

Mikey Zedan

They have everything from massages and chiropractors to personal training. Great facility with great certified instructors!

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DA

David Boyd

Great for physical therapy, massage and chiropractic care. They also have personal training and group training.

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TE

Terry

I have been a patient for over 20 years! Great Chiroprators and staff.

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SA

Sandy West

Really friendly staff and amazing massages!

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