SVS Vision Optical Centers

106 Twelve Mile Rd, Madison Heights, MI 48071, USA

Category:	Eye Care Center
Address:	106 Twelve Mile Rd, Madison Heights, MI 48071, USA
Phone:	+1 248-414-1900
Site:	svsvision.com
Rating:	2.4
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–8PM 9AM–6PM 9AM–3PM Closed

Location

Photos 7

Reviews 11

Pamela Brown

Today I called the first time, to get my prescription and the lady was very polite we tried to fine it and she could not, so I called the store (macomb) I had originally for my prescription from and she was polite and kindly said she was unsure why the SVS in Madison Heights couldnt find it and I could pick it up or she can fax to them and I can pick it up there. I said Great! So had her fax to Maddison heights since they were unable to find it the first time. Second call to the Madison heights store... a man with a delicate voice (name unknown) helped me, I informed him of the situation he put me on hold for sometime, I was patient; came back on and said oh! I found you but your prescription expired in May. (Mind you its June 3rd) I said I know thats ok can I still have my numbers. " Maam, it is expired" again I said understand that but can I still get it. Again with a vary rude voice "it is expired it is a prescription like drugs" I said again I know that but can you give it to me anyway it expired like 3 days ago ( again never told them why I wanted it....not even using for new glasses). He then again got high pitched rude and slowly said "it is expired". Not until I had to drop an F bomb did he still not answer my simple yes you can or no you cannot question and what to do from there. I replied with " I am not F-ing dumb, it is a yes or no question I am asking you, can I have it and what do I need to do if not". Ea not sure how much he heard because his ignorant personality hindered him from doing his job and he hung up. I will never go there ever again I seriously just wanted a very easy answer answered my othour a snotty "its expired" just because it was a year ago 3 days before I think my question was legit and if not I was willing to do what needed.... but I guess SVS doesnt like money.

Teresa Tweedly

Very polite and nice employees but ordering contacts has not been an easy experience for me. The 1st time they ordered the wrong prescription and the second time they never submitted the order. The frustration has sent me looking for a new lens provider. That was mid 2016. Today, Jan 2017, called to see if my contacts were in, yes. Go to pick them up only to see a hand written sign on the door at 1:15pm saying "closed from 1-2 for lunch". Huh?? Does corporate know you "close for lunch"? Probably not! I walked in and got my contacts anyway after being told by 2 different employees.... "were closed"! Just give me my already paid for order! And lock the dang door if your closed! Never, ever, ever going back there again!

Leslie Potts

If you need personalized help finding the right glasses for your situation do not go to this location. After being there for 15 minutes I told them my situation and all she did was point me over to a small section and then she walked away and waited on other customers and never came back. I guess they dont need customers!!! I will never return back!!! In my opinion they dont even deserve one star but in order for me to post this I had to show one star

Dean Bunn

Exam was good 1st time ..glasses came in and didnt seem right rescheduled exam and got a different prescription.much better. However one lens popped out and I took them in to get fixed..seemed fine but I see now that the wire that goes around the frame is poking out. I keep catching my lens towel on it and finally poked my thumb on it today..so I guess its back to the store again this week

Tiffany Brown

I took my 10 year old who hates glasses here for his eye exam he was very pleased with his selection. The Eye doctor was very pleasant and patient with my son. i had a small misunderstanding with my appointment for my glasses but it was strengthened out effortlessly. I will be a returning customer and so will my children the family wears glasses...

Christine Utter

Everyone was helpful, friendly, and professional. I got a great exam, great new glasses...they even came in quicker than expected! Thanks...I can see while typing this!

Andrea Hicks

My husband and I Loved the Amazing Customer Service and the care and respect that we were shown by All of the staff!!! Charice & David are FABULOUS :) :) :)

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Doctors and employees were very nice and helpful! Assisted me with my needs professionally. Highly recommended this location. Amazing service.

Lisa Collins

Lousy selection of glasses and I felt super pressured to buy more than I needed.

Ashley Edwards

They are just awesome people. Super helpful always. I definitely recommend them

Val Jolly

Its been a week and Im still waiting for my glasses.