Eye Care Associates, PA

Reviews 8

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Jodie Haaland

STEER CLEAR OF EYECARE ASSOCIATES, PA AT ALL COSTS! If it was possible to assign less than one star, I would definitely do so here. I went to Eye Care Associates because they supposedly are able to work with people who are in need of "hard to fit contact lenses". I have had 12 appointments over the past year, but only saw the actual doctor (Dr. Dinesh K. Goyal) one time. I was assigned to the contact lens specialist Mya for the other 11 appointments. I have insurance, but was told that I would need to pay a one time fee of $45 up front as a contact lens fitting fee which was paid on that date. After the numerous appointments, I still am without contact lenses that fit. Mya attempted to fit me by using several different brands and prescriptions (none of which even came close to actually working). She was routinely so far off from getting my prescription right that before allowing me to leave the office, she always double checked to make sure I met the bare minimum for the state of Minnesota to be operating a vehicle! On one occasion, Mya had me put lenses in my eyes that were way too small. This particular lens was so tight that I wasnt able to get them off and she actually had to use a tool (like a plunger) to suck them from my eyeball. This was painful to say the least. I was also told that, as a last resort, there was another option for lenses that would cost me $300 ($150 each lens) over and above what my insurance was paying. I also paid that up front before these particular lenses were ordered. When I went in to pick this pair up, they were very uncomfortable and my vision was not acceptable Mya told me to really give them a good try and wear them for a while before I made any decisions as to whether or not these would work. She also said that if they didnt work, I could just bring the lenses back to her and she would send them back to the manufacturer as a return. Unfortunately, these very expensive lenses didnt work either. I brought them back into Mya, however, I was never credited the $300 like she assured me I would be before we tried them. While all this was going on, I made an appointment with another doctor who fit me with lenses on the very first try. There was no up front contact lens fitting fee, nor did I have to pay anything in excess for specialty lenses. I brought the hand written prescription to Mya and asked her to order me lenses accordingly. She insulted the doctor who fit me by calling the prescription weird and odd but agreed to give it a try. When I went in to pick up these lenses, Mya left me waiting for 10-15 minutes as she said she was going to run over to the storage area to pick them up (something you would think should be taken care of prior to the appointment). When she returned to the room, she said that they misplaced the lenses and that I would have to come back yet another time to pick them up. This was when I decided to put a stop to the madness and said that I wasnt going to be going back there again. I asked Mya about the $300 that she assured me was refundable. I also asked her about another bill that I received from them for $102 that was for contact lens fitting and reminded her that I paid $45 up front for the same thing. She was extremely rude and at that point she began to argue with me. I am now receiving numerous calls from the billing office in an attempt to collect the $102 fee for lens fitting. I explained to them that I was never actually fitted with any lens and also asked again why the $300 wasnt credited to my account for a product that I returned. They told me that I will never be refunded for the returned lenses and that the $102 was still owed for a service that I never received. Eye Care Associates is the most unprofessional organization I have ever seen. They offer services which they are unable/unqualified to provide. They also charge you for those services (whether you obtain them or not) along with products that dont receive. Its shocking that they are allowed to remain in business.

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Mona Lou

I called to get my eye exam emailed to me. The first person asked for my email and said theyre going to send. I never got it so I called back, another person (person #2) picked up and said they dont email stuff like that because its a HIPA violation then transferred me to the supervisor (person #3) who apparently lost all her peoples skill when she went for her HIPA training. I couldnt get anywhere talking to her so I hung up. Now a 4th person calls me apologizing and asks for my email again so they can email that eye exam. She sounded nice and understanding and assured me she will be emailing me shortly. This was Friday mind you. I called today to let them I know I still dont have an email, person number 5 who probably belongs in the debt collection department answers the phone and says they dont email the eye exam. Obviously someone needs to have a meeting where they communicate info to their staff and train 2/3 of them on how to deal with customers in a non confrontational way. Until thats done they get 1 star.

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Brandon Brunkow

I didnt think time machines existed yet. But they do! Head to the 20th floor of the medical arts building and you will be able to step back in time right into the 70s. From the decor to the equipment to the staff and the general odor. Honestly I only came here because I was in a pinch. And wont be returning. TARGET OPTICAL PLEASE REOPEN!!!!

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Amy Lawrence

I was shamed by the assistant to the doctor for wearing contacts too long. I have never been treated so badly in all of my life. Who does not wear their contacts longer than listed on the box? It is one thing to talk about consequences it is another to be mean and condescending.

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Roxanne King

I was referred to Eye Care Associates due to my eye condition Keratinous. Stacy was awesome! it was my first getting contacts and she made me feel so comfortable. Thank you Thank you! :)

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Bradly Aslakson

HORRIBLE SERVICE AND INCOMPETENT STAFF! Over charged us due to the doctors inability to get the prescription right! Dont waste your time with this place!

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isha mohamed

Eye care is the best eye clinic in Minnesota, Dr tawey, Dr Neal Sher and Dr mark weisbroad rock the clinic

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J Anderson

The best investment Ive ever made in health care. Dr Sher and staff are very professional.

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