Mead EyeCare & EyeWear

Reviews 4

ST

Stephanie. Gamache

I have been a patient at Mead EyeCare and EyeWear for 14 years. Over the last four years I have lost all trust and confidence in the competency and honesty of the Mead employees. Incidents that led to this include the following: My husband set up an appointment and the manager assured him they were an in-network provider but he was later to billed the full amount. When questioned, she became increasingly defensive and aggressive, rather than simply apologize, and she went so far as to refuse to submit an out of network claim. To get a simple claim submitted, we had to go into the office and demand to speak to the manager and then hold her hand as we walked her through how insurance works. During another incident I was told that I could not get my pupillary distance without scheduling and paying for it, even though they had it on record. I finally went into the office and a different lady gave it to me. I understand they may not be "required" to give this, but I see it this way: Your prescription is yours and by law it must be given to you; a glasses prescription without the PPD is useless and should therefore be readily given if requested by a patient/customer who paid you for their prescription. The only reason to withhold such information is to get patients to order glasses from you. Most recently, I ordered contacts from an online retailer and received a call from Mead telling me that they would only approve one box despite there being four months being left on my current prescription. The explanation: I could not order contacts that were going to be used beyond the prescription expiration date. I took the liberty to explain to her how a prescription works and that the expiration is a "fill-by" date. She seemed to think the piece of paper I held was a "use-by" date, indicating she does not understand the difference between a prescription itself and the thing which it fills or refills (flat dumb, clearly this lady has never received a prescription in her life and should not be advising anyone on how to fill or take them). I next tried to point out that I always have two prescriptions (for hard contacts and dailies so I can interchange as my eyes need) and therefore I have always bought more contacts than her one-set-per-day rule. I also tried to explain that her "rule" would essentially make the last month or more of a prescription worthless, as you could not order more contacts than time left on your prescription. But alas, her dimness prevailed. When I called the retailer they stated that Mead had sent back their request for verification stating "DECLINED" with no explanation and stated this was extremely odd since it was so clearly valid. The retailed filled my prescription because the only reason Mead refused to validate was to get me in for an appointment FOUR MONTHS BEFORE MY PRESCRIPTION EXPIRED. Overall, there is a general rudeness and lack of empathy that the entire office shares like a bad cold. I have been chastised and embarrassed by staff members for removing MY glasses with one hand and other times for having my glasses "too dirty." To these I have this to say: if you wish to remind me to avoid bad practices, please do so kindly and not in front of other patients. Im paying YOU, and if I dont like you, I wont come back. I have received a total of zero responses and apologies to these complaints when I request a call from the Manager. The reason is likely a 50/50 mix of the following: (i) these people truly dont know anything about their eye practice, legal compliance, and customer service, and (ii) they have a variety of policies in place (e.g. not giving away ppd and not approving valid contact prescriptions) so they can encourage people to come in and spend more money. Personally, I feel your healthcare provider should not try to nickel, dime, and con you into paying them for the same services over, and over, and over. And if they do, they better kiss your ass and treat you like the Queen you are (which these people wont).

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RI

Rita Kusz

I normally would never write a bad review but.... I have been a patient in this office for 4 years. I spent a lot of money with them doing some vision therapy.Now I was able to purchase a regular pair of glasses.I decided to go with progressive lenses and some new frames 675.00 plus! I could not see very well and the frames would not stay on my face so I went back after wearing them for a week.In the past this office has been very nice to work with, that is, till you have an issue. I was not treated very well and they made me feel like I should not be saying anything bad about my incorrect vision or the frames that the option said looked good on me.They obviously did not. I had a new eye exam which came up different than the first and was sent out to pick out new glasses. The frames I picked out this time cost more than I originally bought which was fine.I decided to go with lined bifocal lenses instead of progressives, easier on my eyes to see. The optician did not want to credit me the difference of the cost of the more costly progressive lenses to the newer bifocal lenses. I paid up for my new frames and ordered the glasses and was not very happy. The next day I called and spoke with the billing person. She said she would look into this for me and after a few days called to credit me some cost difference. I should not have had to go through all of that. I highly doubt I will continue to be a patient there even though I like my Dr. that treats me. Glasses are expensive and the business should be able to work with everyones needs and be there for you when something is not correct. Sad to say this place is only great if you do not have a any problems that arise!

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CH

Christine Cataline

Ive seen both Dr. Schara and Dr. Mead and always feel well cared for and never rushed in my exams. Ive been extremely myopic since childhood and eye exams were always difficult and frustrating for me until I began going to Mead EyeCare. Recently I had cataract surgery, which has greatly improved my vision, but Ive had a few minor, temporary issues that were worrisome to me. I was able to get prompt work-in appointments and was calmly reassured on each visit. As suggested, I saw an outside corneal specialist last week for a second opinion. THAT doctor lacks the patience of Dr. Schara and Dr. Mead. Although he did the same exams that Ive had at Mead EyeCare, the experience was a sharp and very painful contrast to the gentle and patient exams Ive had at Mead. Without hesitation, I highly recommend Mead EyeCare for the entire family. The staff is great as well!

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JO

John Scott

Ive been a patient for over 10 years. Dr Mead is very calm, caring, and thorough. He explains what each test is for and provides eye health info along the way while being punctual and respectful for time. One thing that I greatly appreciate is that he uses Optimap technology to examine inside the eye. These pictures allows him to compare your eye year over for any changes, and from a comfort perspective does so without the need to dilate the eyes. The office has a large and stylish selection of eyewear, and the staff are very customer focused in assisting you in picking out frames that look good for you but fit the needs of your eye prescription. Scheduling appointments are a breeze over the phone or online, and for those of us with insurance, they handle that part of the process skillfully and painlessly.

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