Downtown Health Plaza - Adult Medicine

1200 N Martin Luther King Jr Dr, Winston-Salem, NC 27101, USA

Category:	Medical Clinic
Address:	1200 N Martin Luther King Jr Dr, Winston-Salem, NC 27101, USA
Phone:	+1 336-713-9800
Site:	wakehealth.edu
Rating:	2.3
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 4

Reviews 13

Brianne Sorendo

I wouldnt even give this place a "poor to fair" rating, but since this is the lowest I can go, so be it. I am thoroughly unimpressed with this clinic. It is the default place Medicaid will send you to if you do not already have an OB/GYN in mind and are eligible for pregnant Medicaid. I did not receive pregnancy Medicaid until I was already ~4 months along. It took me 2 weeks to be able to set up an appointment, which should have been the first red flag for me. The second was the primary appointment. They do NOT state you will be giving them a full medical history and that you will be spending 2+ hours there, getting bloodwork, giving out personal history, and finally, being seen by a nurse-midwife that you do not get to choose or meet beforehand. Third was setting up appointments. When you call, you will be on hold anywhere from 30 seconds to FIFTEEN minutes. Im sure the wait would have been longer, had I held longer than 15 minutes at a time, but I was fed up after multiple times of being placed on hold for that long and did not want to explore further how long I would have to wait. Not to mention, the last fiasco with setting up a prenatal appointment with myself occurred very recently: I was trying to get an appointment on either a Tuesday or Thursday morning or early afternoon. I am due the 20th of January. They could NOT fit me in, any time, to be seen within the next week after my 38 week prenatal appointment, and so I received an appointment time -AFTER- my due date. This place is overburdened and the staff really do nothing to help you prepare for childbirth. Thankfully, I have already had a child, so I know what to expect, but couple their crappy service with the fact that the practitioner you see is not even ALLOWED to deliver your child in the hospital ... well. The service is impersonal, unprofessional, and it explains why so many women have frightening ordeals in hospitals and have no idea what theyre doing.

Margaret Nystrom

Awful service. Its been over a week since asking for a med refill. My drug store Walgreens has requested a refill SEVEN TIMES and still no response. I requested a refill FIVE times and nothing. NO calls. No emails. NOTHING. A diabetic with heart issues should not have to go through this to get their own meds refilled. This is not a new med! This happens all the time. There is no accountability. The patient website, MyWake, indicates there will be a response in 1-3 business days. Right. Its been over seven days. I called today and the nurse said today they just got a request. I told her it was not true. There has been over 12 requests total. She didnt say anything, nor apologized for the delay. I have no other choice than to go to DHP. It is my Medicaid Medical Home. A few months ago I asked for a referral for an orthopedist for shoulder pain. MONTHS went by and NO RESPONSE from my PCP. Still I was suffering with pain and could not use my arm or sleep. I asked a nurse from another office and she gave me a referral in ONE DAY. Found out the shoulder pain came from a severely torn rotator cuff, a tumor, and severe degenerative bone disease!

Christine Hale

They get one star because zero isnt an option. I had an extremely frustrating experience with this office. Multiple occasions I was dismissed or talked down to as if I were uneducated about my own health. My concerns were ignored and things that shouldve been handled in a timely manner were put off for extensive periods of time. When I left for another facility, one that took the time to listen to me, they quickly found what was wrong and corrected the issue surgically. When this office called to confirm an appointment I had already canceled once, I explained I had already sought care elsewhere and nobody even asked why. It must be a fairly common occurrence for them.

Amber Steele

This place is so unprofessional! You cant call and make an appointment in under 30 minutes and wait times are usually at least an hour. I had an appointment where blood tests were done and was supposed to be referred to a specialist, however a month went by and not one person contacted me about anything. So after coming in to formally make a complaint with the Administration Dept, that lit enough of a fire under their a$$ to actually do something! Would definitely recommend going elsewhere! Phone and appointment wait times are bad enough, but to be forgotten is completely unacceptable!

K B.

AWFUL! Ive had nothing but awful experiences here but its the only place I can go with no insurance, now I will never go back again! I go in not feeling well and havent in a month thinking things would pass. Today I hear well you dont look sick but if you want an antibiotic Ill give you one but its up to you. If you dont feel better in a week come back.. Come back for what?! What the h*ll are you going to do in a week that you cant today?! This place is bs a 23 year old talking down to me bc she doesnt think I look sick!!!

Darby West

I was feeling very, very badly the day of my appointment, both physically and mentally. I met Dr. Marshall who was so kind, patient and understanding. I had not experienced that in many years. Most doctors are in such a hurry to get to the next patient, but she was not in a hurry. She listened to me, let me cry, offered further assistance and I really and truly appreciated her kindness.

Leslie Jenks

My experience with this place is completely frustrating, in the beginning they seemed to care but when i needed them during a crisis, they werent there. Drs. dont seem to care to even call their patients when given messages, to me i cant deal with that. Its hard for me to trust drs but when you cant return a simple call, they arent worth your time. I have switched drs due to this!

A Private User

I hated it...the experience for me was horrible, in the Womens Center. I need a Hysterectomy and they continued to do nothing, month after month I was getting weaker & weaker. I saw another group of doctors not related to The Downtown Health Plaza, 3 days after seeing the other doctor I had my hysterectomy!!!! I spent 6 mths seeing doctor after doctor at The Plaza........

hannah frei

I had the worst prenatal care imaginable here. When they did my Pap smear I BLED afterwards!!! While pregnant! They did no further testing and acted like that was perfectly okay. I also got extremely dizzy and almost passed out. On further research Im convinced this contributed to preterm labor.

Jocelyn McNeil

HORRIBLE PLACE TO GO TO THE NURSE DID NOT WANT TO DO HER JOB I DO NOT RECOMMEND ANYONE GO HERE AND IF I END UP GETTING MY SHOT AFTER GETTING PREGNANT BECAUSE SHE WOULDNT GIVE IT TO ME DURING MY VISIT I WILL BE SUING THEM !!!!!!!!!

Jcoria Floyd

Very inconvenient never had a appointment 2 months from surgery date its either get checkd days later or wait on it Horrible I wasnt pleasd so I called back and someone fit me in SMH Looking for a new Doctor office

A Private User

The Doctor didnt really seem to care to much about me as a sick patient. This was my first visit and I am actually thinking about switching to another physician.

Cookie lover lol

Have to wait for 1:40 on the lobby before someone came and said I have to wait until the next time