Heights Animal Hospital

Reviews 3

CH

Chris Sheerer

Without hesitation, I give this place 0 stars. If you love and care about your animals, DO NOT BRING THEM HERE!!! My experience with this hospital was simply appalling and disgusting. The conditions were deplorable, and I wouldn’t want any animal to have to suffer in this barbaric place. The moment I walked in, the entire place smelled of urine and fecal matter. However, the biggest problem I had was with the owner, Judith Wolff. She is the most unprofessional, disrespectful, and heartless person I have ever encountered. I absolutely cannot believe how she spoke to my mother and me. We were in absolute shock how this woman screamed at us concerning an error made on her part. The word rude doesn’t even begin to describe her. One month ago my family and I experienced two very tragic and horrific events. My beloved dog bit my sister in the face and my wife on the hand. We unfortunately had to euthanize him. Upon signing the euthanasia form, I circled and paid to have an engraving of my dog’s paw print after he passed. After my dog passed, I went to pick the ashes up. When my mother and I arrived, a kind man working the front desk handed me the box of ashes. I asked him if he had the paw print that came with the ashes. He searched through the folder of records and found the euthanasia form I signed. He gave me a copy of the form which clearly indicated that I had circled the paw print option. In addition to not receiving my dog’s paw print, this place lost my dog’s collar containing his name tags. The man summoned the owner, Judith Wolff, to see if she knew anything more about the paw print or missing collar. She went to look for the collar and after less than a minute of searching, she responded, “We don’t have it here. He must have been cremated with the collar and tags on.” She then got defensive with an attitude concerning the paw print. Before looking at the form I signed, she told me the reason I did not receive a paw print was because I did not circle that option on the form. I showed her the form which indicated I had requested a paw print. With disgust, she proceeded to change her story and responded, “Well, I didn’t feel that the paw print was warranted or necessary in this situation because he bit two people.” For Judith to imply that his life didn’t matter as much because he bit two people was extremely offensive and grossly unprofessional. After I expressed how disappointed I was that I did not receive the paw print, she became even angrier and raised her voice to the level of screaming. She literally escalated, becoming red in the face, and screamed at my mother and me. She said, “YOU’RE JUST MAD BECAUSE YOUR DOG BIT TWO PEOPLE AND YOU EUTHANIZED HIM.” I became extremely angry with her statement. I said to her, “You made a decision to disregard the form I signed, based on your personal opinion, and because of that you have taken away a memory of him that I can NEVER get back.” She completely ignored my feelings and emotions regarding his paw print, collar and tags. She did not have the decency to offer any kind of compensation or any kind of apology for the situation she created. During this entire encounter, she NEVER once apologized for ANYTHING, or admitted her mistake. Judith Wolff, you are a disgrace. There have been countless other reviews and comments about the way animals were treated with disrespect and carelessness. There are also many comments about the owner, Judith Wolff. Other people have experienced her attitude and utter disrespect for themselves and their animals. All she cares about is money! No one including animals deserves to be treated the the way Judith Wolff treats customers and animals. AVOID THIS PLACE AT ALL COSTS!!!

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Kim Tatchell

My cat is seven and I have had him since he was 6 weeks. Hes my best friend and when he started to lose interest in all food (including wet and treats) I became very concearned. His vet was closed that day so we took him to the next closest which was Heights. My first impression of the building was that it was falling apart and disgusting. Nothing was new or cleaned and it made me not even want to sit on their chairs. They also wanted my social (which I did not give them) which is a big red flag for me. I have never had any vet ask for a social security number. Dont fill it out if they ask for yours! The receptionist was rude and seemed like she didnt want to be there at all, which is my biggest pet peeve as someone who works in customer service. We were put into a room that connects to a another room by a flimsy partition which screams trouble for me if there are ever loose pets that dont do well with other animals. They then took my cats weight and decided the best thing to do was to take his blood, which I agreed with. The older vet seemed like he should retire since he didnt do anything anyways. The younger guy was very nice and payed a lot of attention to my cat. They took him back to get his blood done and the receptionist was very kind to stop by and reassure us that everything was going okay and that my cat would be back momentarily. He then got a few shots to up his appetite and we were told that we would get a call in 36 hours about the results. Well, we never did. It is now 8 days later and I just called them to be told again that I would get called back. I understand that they may be busy but when it comes to pets, whom are very important and special to peoples lives, the owners need reassurance. They need a quick check up call to at least ask if the pet is doing better and I got nothing. Luckily, my cat is back to normal but I cant imagine what would happen if he wasnt. Avoid this vet and establish a repor with one you trust. Hopefully I never need an emergency visit on a day my vet is closed again.

AA

Aaron Shaffer

I came in to euthanise my suffering guinea pig. I was obviously distressed and had been crying quite a lot. As soon as I walked in the smell of animal pee was overwhelming. I could hardly stand it. We were taken back to a room the doctor was very very old (I didnt have a problem with that) but I had a problem trusting him. He could hardly write, and ended up filling out the wrong forms. We had told him many times that we had taken her to multiple vets beforehand and this was out last option. He insisted on "examining" her, pulling out clumps of hair and moving her around by pulling her skin, which put her in pain and distressed her even more. More than once I just wanted to scream "stop" and take her to a proper hospital the next day. I regret my decision of staying so much. I was not allowed to hold her or comfort her when he was giving her the shot. And something that will guarentee I never come back is that they didnt tell me what was going on at any point. They came in with a needle full of this pink solution and I thought that was to put her to sleep, not euthanise her. I was wrong. They just ended it there and then without asking me if I was ready, without telling me what was going on at all. They poked a needle into her heart and she was STILL WIDE AWAKE. Her last experience here on earth is being held by complete strangers in an uncomfortable position in an unfamiliar environment and feeling a needle being shoved through her heart. I will never forget the way she screamed as that happened. Afterwards he came back and treated her body with such disrespect, basically tossing it around. I was in tears partly from the loss of my very dear pet and partly because of how furious I was with this whole experience. Do not take your animals here. No one deserves to have that hell hole as their last memory. Take them to a proper animal clinic or hospital where they actually recognize that you put your heart and soul into loving your pet.