Angel Dental Care

Reviews 5

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Rochelle D

In December, I called to schedule a dental exam and cleaning, as a new patient. I have always seen a reliable and consistent family dentist in the past, however since moving to the Cleveland area I have not established a dentist in the area. Angel is close to my home in Garfield Heights and since my husband had received an exam and cleaning there in the past, I decided to give it a try. Upon arriving promptly to my 8:00AM appointment (for which I scheduled time away from work), I was surprised to wait an hour to be seen. During my long wait, the front desk staff were loud, socializing with a friend who stopped in. After finally being called back (which occurred after I checked in with the front desk to be sure my appointment had not been forgotten) I was rather surprised that I had mistakenly only been scheduled for an exam, not a cleaning as well. When I called to schedule, I made it clear I was seeking both. Having been to several very reputable dental and orthodontic practices over the years, I was surprised that these could/should even be scheduled separately from one another. Especially as a new patient. I then was ushered to return to the waiting room to wait for any possible opening for my cleaning (even though it was not my error) I continued to wait for an extensive period of time before finally being taking back for a cleaning. During the dental exam I was told I had a total of 4 surface cavities, and was strongly encouraged to have them filled as soon as possible. I scheduled an appointment prior to leaving. From the time I checked in for my 8:00 AM appointment until the time I left Angel, it had been over 3 hours. Only three weeks later, I opted to see a different dentist for my cavities, that coincided better with my schedule. I was seen by not only one, but two faculty dentists, as well as three student dentists at Case Western Reserve University. Case has one of the top dental programs in the country. Not only were the staff dentists I saw long-time highly qualified practicing dentists themselves, they are also professors in Cases dental school. They are the gold standard for dental care and some of the most qualified and published in their field. I was beyond surprised to hear that I did not have 4 cavities, in fact there were zero cavities in my mouth, and I was told I have excellent oral health. I was examined thoroughly, and even given a second complementary cleaning during the process. I would also like to add that calling Angel prior to my appointment at Case, to request that my x-rays be sent to Case, was very difficult. It required three separate phone calls one of which was from Case directly. I was repeatedly told Angel had sent them, when they had not. Unfortunately, I can only assume it was so difficult to have the x-rays sent, because the x-rays would clearly show I did in fact not have any cavities. The idea that a dentist would falsely apply a diagnosis for monetary gain is not only horrifying, but incredibly unethical. I would encourage anyone whos considering having work done with Angel Dental to seek a second opinion.

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Juteya Tucker

Please do not waste your time. I scheduled an appointment on my only off day during the week, one week in advanced to get service for extreme tooth pain and in return they had the nerve to tell me I have to make another appointment after waiting 1hr in a chair for someone while having extreme tooth pain. After explaining to the Dentist that I made this appointment for tooth pain he decided to do some of the work that day. Before doing any work the ghetto secretary comes to me while I am in the chair, wanting me to pay upfront before they even send the claim to my insurance company, telling me that some people will not pay or come back so I would need to pay upfront. I would not recommend this place to anyone. I felt so desrespected and pushed to the side. *Update* Today I decided to call the Dentist office to do a complaint and let them know how I felt about the situation. The whole time the Manager Lauren, whom of which I thought was the secretary, was very rude and interupted me multiple times. I had to ask her can I finish talking countless times. And then she had the nerve to hang up on me smh. I was literally in the middle of sending a message to the Better Business Bureau when I recieved a call from Jodi. I believe she handles the complaints for Angel Dental. She apologized for the situation and was very nice. She scheduled me an appointment for this Saturday and was very caring. I just wish I recieved that service from the beginning. Smh. Im not sure if I really want to give my money to this business but I do appreciate Jodi reaching out to me.

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Sheree Hampton

First problem was I chose this office because they clearly state they offer sedation dentistry for those of us who are cowards and have REAL ANXIETY about dentist, this was not a true statement in my case, but I continued. I needed a wisdom tooth pulled. I was given a pill to take 30 prior to my appointment which didnt kick in until my tooth was out. I felt all the pressure and the pain of the tooth that was pulled and the one in front of the tooth being pulled being pushed down upon. Its been 5 weeks since this experience and im starting to spit out pieces of tooth that was left under the gum thats now coming out. I am a bit mortified by this. I pushed on this piece with my tongue and got a mouth full of blood. I can actually move it. This is the second piece. I will find another dentist to fix this issue unless it comes out first. I wont complain about the staff because they were very friendly and comforting but I will not be returning to have any other work done. This was my experience...thank you for reiterating and validating my fears.

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N Norman

Worst place ever...DO NOT GO HERE!!. My husband went to get his tooth pulled last week. The fist day he went he came home with his mouth bleeding like crazy that he had to go back. Couple days later, he went back because the PAIN was so bad and they dont even know whats wrong and that he has to go to Metro to see a surgeon. Fast forward a week now and he is still in intense pain and Angel Dental keep lying about sending over his referral to the surgeon so he cant make an appointment with the surgeon. As of today, still no referral from Angel Dental to Metro to fix their mistake, my husband is still in excruciating pain with no pain meds and cant eat. This has been a horrible experience for our family so I would NEVER recommend this place to anyone not even my enemy. UPDATE 1 week later. No resolution with this company yet. Metro never received the referrals that Angel Dental claimed that they sent. The office manager had a terrible attitude!

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BR

brittney hudson

I will never come back to this office again. I called to make an appointment they were able to give me a same day appointment, however while booking i ask the lady could they provide all services before i left work to come, the lady stated yes. i get to the office, i spent two hours in the waiting room, and they services that were needed were not able to be perform i would have needed to schedule another visit at a different location. please do not bring yourself nor your loved ones to this office.

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