Pet Supplies Plus

Category:	Pet Supply Store
Address:	1001 Harden St, Columbia, SC 29205, USA
Phone:	+1 803-252-7021
Site:	pawsplus.com
Rating:	4
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 1

Reviews 35

Christina Oliva

Definitely a standard Pet Supplies Plus store as far as dog food and dog related merchandise and variety of products goes. The store is always clean and (mostly young, college-age) staff is always more than willing to offer assistance for when you have questions or need help. One visit in particular, I was impressed by the way a Pet Supplies Plus employee responded to my pup, who went from his silly in the middle of everything & try say hi to everyone self to a more timid reserved way when offered a treat by the PSP associate. I really appreciated how the PSP team member Neil down to his level and attempted to offer the tree in multiple different ways so that my dog would feel less shy and nervous to befriend him. I ended up taking his treat home for later but the care and respect towards my dog in those few minutes from the young employee really stood out. I appreciate that the employees selected for this location are clearly ones that have no qualms for being around the pets that are brought into the store and have the knowledge to do so properly (& clearly safely)!! So, thank you to the management of this Pet Supplies Plus, as well as that employee whos name I never made note of to commend before going home.

Alle Russell

I LOVE pets supplies plus in Five Points. The employees are SO nice and always very personable. They give my dog treats and she loves going there. One girl who works there also gives me some training tips...which are very helpful! They have the best brands of dog food and cat food. I also used to have an aquarium, all of the supplies were from here. A few years later, when I decided to downsize the aquarium, they took the gouramis and neon tetras back which was really nice. They have a dog wash station in the back which is fantastic, especially if your dog is difficult to wash like mine. Prices are average...but they will beat competitor prices if you find a lower price somewhere else.

Mary Wilder

A stray wandered into my yard, very friendly, had collars but no tags. Called ahead to see if they could check for microchips and they agreed that they would see us if we could be there in 5 minutes. It was at 245 pm. We were already on the way & had gotten there before 250. A cashier informed us the vets had left because they decided they didnt want to wait for us AFTER AGREEING to waiting for us while we were on the phone. They wasted our time & this poor dogs who just needed to find his owners.

Krista Best

We had our dog groomed today, and it was terrible. Huge clumps of hair were falling out of her on the way out the door. We paid extra for a furminator treatment and I dont think the groomer even brushed her. Total waste of $54.50. The cashier mentioned the groomer was doing the job of two people - guess thats why it was such a bad job. He offered to speak to her, but theyve already lost our business.

A Private User

Employees need training or re-training in Customer Service. Been in store several time for sw fish & supplies but employees dodge you, act like they are busy or im not standing there looking for help!?!? Dont get it? Need Mgt help. Store is nice, organized and close to home but need more than than to run store... Re-train your employees and expect more business...

Kristen Duran

Staff made an attempt at "friendly & helpful" when I was looking for the best shampoo for my Dane mix. I was treated as if I knew nothing of "natural" ingredients & was given an unnecessary 101 course on chemicals. I will again go back to shopping online, with another retailer.

Jean Singleton Stewart

Joe loves this place. He is a senior blind cocker spaniel who loves riding in Moms car. He knows when he is at the store. He is not too crazy about the dog wash area, but he chills with the groomer, and knows where to find the squeaky toys. His bath

David Crone

I like the brands they carry. I must have gone on the wrong day. I walked past every associate and not one of them said anything to me. I even walked past the manager. I will continue to go to the West Columbia store. They are friendly.

Sarah Nell Lader

In the 8 years Ive been patronizing this store, Ive only really ever had one problem, which management quickly and courteously resolved. This store is clean and well stocked and hosts adoptions events for a local agency every Saturday!

LINDA Love

good food , reasonable $$$$, big supply of everything. But I would stay away frm the groomer. She scalded my 2 1/2 lb dog!!! he was screaming & the dumb broad had no clue until I pulled the sprayer out of her HAND!!!! Cant fix

Jane Riveria

Everyone else is great but the groomers. One tried to feed my puppy french fries when I got there and kept talking down to me. I would not recommend the grooming department but the rest of the store has helpful and friendly staff.

Roman Rape

Love this place the staff is always friendly and knowledgeable on items or will find another team member that can help you better if they are unsure. I use many pet stores and this is by far one of my favorite

Claire Gibson

The variety of the product selections are extensive, the self service dog wash has everything you need within arms reach and the staff are so knowledgeable, happy and helpful.

michael gulledge

This is the only place in about 30 miles of my house that sells live feeder mice and rats. Staff is always nice and helpful and the reptiles they stock here are top notch.

G Baby

This place is great! They have tons of stuff, the animals seem well taken care of and clean, and the staff are all extremely nice and helpful. Keep up the good work!

A Private User

Good for dog supplies, okay for cats, otherwise mediocre. As with most pet stores, its better to know what you need before you walk through the door.

Gm Bacon

Great selection. I especially love that they have a wide selection of American produced dog treats and foods. The prices are also reasonable.

John Frank

Extremely rude customer service. Messy store. No one would help me. A lady employee was bashing other stores to customers, not professional.

A Private User

Excellent service, they really know pets and care. My children love coming here, and we have bought many small animals from them...

Kim Cannon

Always friendly. They always have the brand of dog food we use. prices are affordable. like the store better than Pet Smart.

Ryan M

Pet groomer has a BAD attitude! She kept booking our times wrong on purpose. I will never let her touch my dog.