Regency Florence

Reviews 6

CO

Cortney Derocher

When the hospital told me they wanted to transport my VERY SICK grandfather to Regency Florence LTAC, the first thing I did was Google. I was horrified by the comments and the reviews and refused to provide consent for the transfer. All of our family, including me lives in PA and we were 11 hours away from this facility and now my grandfathers friends who have been his ONLY support system during is very long stay in the hospital had to drive 90 minutes to see him. A couple days later (I forget his name) but the VP of this facility called me to go over any questions or concerns I had. He went down through each bad review (and without breaking HIPPA) explained how the issue was corrected (to include firing staff and admitting to some wrong doings that happened), and what policies were put in place to prevent them from happening again. This made me feel more comfortable, but I was still a little bit weary and felt like maybe this was just a sales pitch. He gave me his number to call should I run into ANY issue and I eventually consented to the transfer. The admission process was a little bit slow, but the communication with this staff was nothing short of AMAZING, better than in the hospital. They did not sugar coat prognosis, explained, and re explained EVERY THING I asked until I felt as though I was clear in what they were saying, and were even honest when our family started calling just a bit too much and we worked out a good communication plan so they could keep their focus and attention on my grandfather. (The nurse VERY politely explained that I was the 4th family member to call in a row and my grandfather needed her attention. She called back a little while later and we worked out a communication plan so their attention could be focused on his care, but I still felt comfortable enough to call anytime I felt uneasy.) The VP called back about 2 days in to make sure everything was working out well. Three days after my grandfathers transfer to the LTAC, I spoke with the doctor and he thought it was time for the family to come down and visit my grandfather (things were going down hill), so we did. Upon arrival, I was taken back by the age of the facility(only reason for the missing star but they are moving facilities in Jan 2018), but my worries were immediately put to rest when my mother and I met with nurse David face-to-face (4th floor). He explained EVERY THING to us. He explained his condition when he arrived at the facility, and went day-by-day down his lab work, stats, and care. He continuously made us feel comfortable and was very patient as we asked a million questions and made a dozen (can you fluff his pillow, wet his mouth, suction him, wake him up, sedate him) requests. His night nurse Glenn was equally as caring, patient, and understanding. And they BOTH knew their job inside and out and came from a long ICU background in a regular hospital setting. One of the nurses (not my grandfathers nurse) even tried to set us up in house for families for a near-by hospital as our hotel costs were starting to rise. We ended up making the hard decision to end life-supporting interventions and were immediately set up with coffee, snacks, soup, and drinks as (unknown to us) it was a long process for him to cross into heaven. The staff supported us, sympathized with us, maintained their excellent level of care on their other patients, and helped us grieve. When a loved one gets sent to one of these facilities, their outlook is grim. And while I know this facility has a few bad reviews (which the VP said some were and some where not warranted), the reason a person is there is a tough situation to deal with. I could not have imagined things going any better in this horrible situation and I want to thank the staff at Regency Florence from the bottom of my heart for taking such great care of not only my grandfather, but us as well!

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KA

Katrina Hooks-Wiggins

Do not send your family here. If the case manager recommends this place, go and find somewhere else for your family to go. The case management here is HORRIBLE HORRIBLE HORRIBLE. They do not care about communication with the family of the patient. HORRIBLE HORRIBLE HORRIBLE! Next thing you know your loved one will be shipped off to a far away facility. Your family will have to scratch and save just to go and see them.

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LI

Lindsay Nelson

My mom was placed her and declined rapidly,she got bed sores from not being turned,the 5th floor staff is nasty and doesnt care about the wishes of the patient or family,severly understaffed and my mom suffered tremendously until the bitter end

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ST

Stephen L Gill

I was there with my mom from the beginning of March until the first week of April 2010. Cant imagine any place closer to the pits of HELL. Run if a case worker approaches you about transferring any you know to this place. Stephen L Gill. 2016

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VA

Vanessa York

Well, I went there and some of these comments are true. Horrible NO communication!!!! .IT could be BETTER if Team Work was REAL!!!!!!

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PH

Phebe Holcombe

Short staffed! A few good staff but most spend too much time laughing at nurses station. Find somewhere else to go if you can.

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