Best Friends Veterinary Hospital

Reviews 7

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Suzannr Mosley

This is going to be a little long but I want to share why we know that Best Friends is the best vet in Crossville! We purchased a German Shepherd puppy from a bad breeder. By bad breeder, we mean that they had no business breeding because they did not know what they were doing at all. We were told our puppy was 10 weeks old and fully weaned from the mom at 4 weeks when the moms milk dried up. For those who know anything about breeding, there is an underlying issue for the moms milk to dry up so quickly when there is supposedly 7 puppies in the litter. Our suspicions were confirmed when we realized she was really only 4 or 5 weeks old when she was sold to us. Within days, our puppy collapsed and we brought her to Best Friends. She flat-lined. Thanks to Dr. McGlothlin, our puppy was brought back from death. She spent more than a week in puppy ICU at Best Friends where they treated our newest family member as one of their own. They did everything within their power to make sure she survived. Dr. Garland has been fantastic through all of this! These two ladies have given their all to help us nuture our puppy to thrive! Dr. Garland even brought in her own dog to give our puppy a blood transfusion! Our baby is now around 9 weeks old and thriving like a typical puppy her age except for her weight which will eventually catch up. She came from a horrible beginning and has fought to survive everyday. Every one who works at Best Friends has a heart of gold. I am so glad we chose this veterinary clinic for our furbabies. They are even fantastic working with neurotic puppy parents like us! When other vets would have suggested to put her down, they have supported our decision to do everything possible to help our baby grow up happy and healthy. We have never met more compassionate people than everyone here. We are completely amazed by everyone here! If you are looking for a vet to treat your furbaby like family, this is the place to go. You will not be disappointed in this place. I promise! This is not your typical vets office for sure!

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Holly Cotter

Although the vets know what they are doing, the clinic is very poorly run and most of the front desk staff dont care about whether your pets live or die. At least that has been my experience. I had a very sick cat that had to go to the vet twice a week for fluids. They always made me wait 1-3 hours even when I had an appointment (yes, I often lost half a day from work, twice a week). The final straw was when I made a Saturday appointment (instead of my normal Friday appointment). I told them I wouldnt be able to stay more than 30 min and they promised to have me out on time so I could get to work. However, when I arrived for the appointment, I was told "Saturdays are for walk-ins only" and was basically called a liar when I said I had an appointment. They said Id have to wait at least 45 min to get in. When I explained I couldnt and that the cat would probably die if he didnt get fluids that day, I was told "sorry" in a voice that let me know she couldnt care less. If you love your pets, take them somewhere else!

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This morning I discovered our 17 year old dog in really bad condition. He could not get up and had lost all lower body functions. We call Best Friends and told them that we thought it was time to let him go. When we arrived they were very nice and explained the procedure to my son. During the whole procedure the doctor and her assistant were so compassionate and caring. In a time when animals are treated as a disposal object this clinic was the total opposite. I can not begin to thank everyone there for there loving attitude and patience with not only our beloved dog but to my son and myself..God bless you all and I truly believe there is a special place in heaven for those who are kind to animals...You can tell alot about a person by they way they treat animals. Thank you from the bottom of my heart for all you did for us today. Donna Johnson and family

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Cheryl Pack

Took our dog in as a walkin on December 23, 2016 late in the afternoon for the first time. We had about a 5 minute wait. The staff were so helpful. Dr. Sarah was great. She figured out what was wrong with him and took appropriate steps to help him. We had tried a new vet a couple of months ago with no results just a lot of money spent. So I wasnt sure how this veterinary hospital would be. Yes it cost a bit more than I had anticipated but didnt have to go anywhere else to buy anything. Best of all the treatment is working. Dr. Sarah and staff did not make me feel like I was a bad owner because Champ had a skin bacteria. They have called three times as well as emailed to find out how he is doing. Everything was explained to me and clear directions given. Thank you Best Friends. I have already recommended you to another person.

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John M

I WOULD LIKE TO GIVE THE STAFF AT BEST FRIENDS VETERINARY HOSPITAL IN CROSSVILLE,TN 5 GOLD STARS. you guys actually treat people and their pet/pets with the utmost respect.you are all awesome.i brought my chihuahua OREO in this morning because he started having seizures,the wait was very short and the service was excellent. i administered the medication when i got home and so far he has been seizure free"thank god"its a horrifying sight to see your pet go through this if not for DR.ANTHONY WARLICK AND HIS STAFF, i dont know what id have done. OREO THANKS YOU TOO. you have all my veterinary business from now on. if your pet needs to see a veterinarian please dont hesitate to see the staff at the crossville BEST FRIENDS VETERINARY HOSPITAL. J.MURPHY AND OREO

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Chris Warrick

I really, really like Dr. Warlick. However, the office staff is running off good customers. They gave me the wrong meds for my dog THREE TIMES. I called for a quote to have my cat spayed but when I went to pick her up the cost had increased by $142.00. No extras, I was told I was quoted wrong. We have four pets and have been going here for years. Dr Warlick gave me an extra year with my beloved dog but I dont know what has happened to the office staff. They just do not act like they care. The tech said she would share our concerns with the doctor and I would have thought he would call. He did not. Very disappointed.

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Karolyn Welty

Ive entrusted the care of my dogs to Best Friends Veterinary Hospital for years. The staff have always proved to be competent, compassionate, and caring. They helped my little Pomeranian cross the "rainbow bridge" when the time came for her to go. And they arranged a liver shunt surgery at UT Hospital for my Maltese, a surgery that saved her life. Their follow-up calls after even a routine examination endear them even more to me. I wouldnt take my pets anywhere else.

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