Austin Family Mental Health

2700 Bee Cave Rd #203, Austin, TX 78746, USA

Category:	Mental Health Service
Address:	2700 Bee Cave Rd #203, Austin, TX 78746, USA
Phone:	+1 512-328-7222
Site:	austinfamilymentalhealth.com
Rating:	2.9
Working:	9:30AM–5PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9:30AM–5PM Closed Closed

Location

Photos 3

Reviews 10

Anonymous Me

These people are useless. If you want to make an appointment, forget it. They dont return calls, and you cant fill out a new patient inquiry on their website without certain information that isnt even given to you. Save yourself the time and hassle and go where they actually want to assist you. Upon letting them know I was unable to reach out to them via their highly important new patient inquiry form. This is the smart a$$ reply I received from Erica Miller, "Ok, unfortunately our providers do require that form. Because it is our office policy I cannot schedule a new patient appointment without it. Anywhere info is required that you do not have you can mark n/a. Im sorry if you do not feel like our office procedures are convenient. Thank you!" Wow, I think if she had not made the last comment about their office procedures being an inconvenience to me..her reply might not have sounded so rude.

Sarah

Where do I even start. I am so disappointed by the way I was treated by this office. I felt like I was a burden to be a patient of Austin family mental health. I had only gone two times and I was on my way to my appointment and I live 40 mins away and I got lost so I called to let them know hey I might be a few minutes late my gps took me the wrong way. They said if I was even one minute past ten minutes late they will not see me so I said ok Ill be there in 12 mins by my gps. They said no sorry I begged to get a different appointment later that day she said no we dont do same day reschedules. And she was so rude and had no compassion that I was trying so hard to make it there. So Ill go somewhere where Ill be treated which normal proper respect

Jaimito Staalenburg

This office is a wolf in sheeps clothing. DO NOT attend sessions here. They have a blanket one size fits all approach to treatment. You will receive the exact treatment as someone else with a completely different ailment if you go here. This doctor simply prescribes Effexor and something to dull your senses and hopes for the best. I was not called for group therapy sessions regularly, they messed up my medication, penalize you for arriving 2 minutes late, and have a sign telling you to be nice or leave. Really? You have people coming to you for mental health issues, many of them with anger or sadness issues and your sign says be nice or leave? I regret wasting my money on this practice as it has helped me not one bit.

Katherine Mills

I saw Katherine Van Noy last year and she was a fine provider but now shes not at this location so I dont feel bad rating this place so low. Good lord, every time I step into the front lobby I feel like Im at a rave. The walls are BRIGHT green and BRIGHT blue, Im talking neon colors. I didnt go to school to be a physiatrist, but Im pretty confident that neon colors do not exactly help anxiety. I know this seems like a superficial review, but if you cant even decorate a place appropriately for your patients, how can I trust you to treat them appropriately??

John Macapagal

50% of the time Lori Fox, APN cancels my sisters appointments. My sister also asked her for medical documentation that she urgently needs for school and she refused to give her one. She wants her to do either an in-patient or out-patient program first before she gives it to me. She urgently needs that for school because her studies has been affected by her situation. She gave her the Service for Student with disabilities packet for my college which she did not even read. That packet says that she needs a diagnostic report to get the SAS services.

David G

Our son has been in treatment with Dr. Holcomb for about one year. Among the irresponsible issues we have had are Dr. Holcomb being absent six weeks without providing any backup other than call 911 or go to the emergency room. Our son needed help and ended up unnecessarily in the hospital had help been available. Dr. Holcomb does not return calls or speak to patients on the phone. He only offers group therapy and monthly medical visits. We do not recommend him.

Beth Fairfield

I see Kathryn and shes beyond amazing. Words cannot express how grateful I am that I found her and this office. They have a new front office team that just brightens the whole place. Its a pet friendly office, which is a huge plus. Who doesnt like a little puppy love before your appointment? :) Thank you AFMH for all that you do.

Theresa Peery

I have received phenomenal care here. I love the relaxed, everyone is welcome atmosphere. Some of the employees/doctors bring their dogs in with them and it just makes you relax and get some puppy love.

Ashley Candler

I am very happy with my care that I receive from this place. Lori Fox is amazing and helps me in every way possible. The staff is always nice. This place is even pet friendly.

Sapna Aggarwal

Excellent facility, caring and knowledgeable professionals! We are very happy with the service they provide to our clients!