South Park Animal Hospital

Reviews 6

LE

Leah Komar

If I could give this place zero stars, I would. Dr. Liu was not at all helpful, and her alarmist attitude actually caused more harm to our pet than good. We are new to this city and (stupidly) picked South Park because of all the positive Yelp reviews. Dr. Liu misdiagnosed a problem in our cat which actually could have proved a huge problem for him if we hadnt had the good sense to seek a second opinion. What she called "Intermediate Stage Kidney Failure" turned out to just be dehydration. Normally, I think that treating for the worst possible scenario is the most logical course of action (in humans, we prepare for the worst but hope for the best), but Dr. Liu didnt seem to think that, despite her jarring diagnosis we needed to do anything for our cat (and she was very clear about what she thought this was. I know quite a bit about medicine and so I asked her many questions about her diagnosis, "could he be dehydrated? In humans, this could also be linked to X,Y, or Z. What about in cats?" &c. She told me point-blank that his skin elasticity and gums indicated that he wasnt at all dehydrated and that an elevated CREA level could only indicate renal failure in cats). This was just bad science and bad medicine at work, causing our cat (and US!) significant unnecessary stress. I am lucky enough to be in a position that I can afford South Parks prices and fees, but I suspect the high prices attached to unnecessary labwork might also serve to dissuade others from using this clinic, and with good cause! At this clinic, you are as likely to waste your money as you are to put it toward necessary and life-saving treatment. Wherever you end up taking your pet, a word of advice: be sure you understand EVERY PROCEDURE and why its necessary before you agree to it. If you allow yourself to be taken in by scary diagnoses and a somber facade, expect to be jilted. We certainly were. I will never take a single animal of mine to this clinic ever again, and I recommend you do the same. Save yourself and your loved ones a lot of stress and money-- go somewhere where they actually care about you and your pet.

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ME

Melissa Fischer

I absolutely love this place. Everyone there is very nice and extremely helpful. I have gone there multiple times since moving to South Austin and each time they are very thorough and receptive to any questions I have. Even when I just called or e-mailed in with a question (Ive done both), they are very willing to give any advice that they can. I have lived in Austin going on 5 years, and of all the different clinics I have gone to in the past, this one is by far my new favorite (and permanent) clinic. I have brought my cat here several times to see Dr. Shuman and his expertise and patience is amazing. He is more than happy to answer any questions and you can see that he truly has a passion for what he does by how he treated my cat. Each time I have had to go in, they see me right away (even when I am a little early) and get me to a room where we can wait comfortably. They have always explained each step of what they are doing and why they are doing it, so I always feel comfortable that I am doing what I can to help my furry friend. I absolutely recommend this place to anyone who is looking for a vet.

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A

A Private User

Love is not a strong enough word to describe our feelings towards Dr. Singelton, Alisha (receptionist) and the rest of the south park animal hospital staff. We just moved to Austin a few months ago and chose this vet because of its high ratings and let me tell you, the ratings dont lie! Same day appointments are easy to get and Alisha is a great receptionist to work with. The office is brand new, clean, and welcoming. Dr. Singleton spends as much time needed with your pet and is happy to go through a long list of questions like I always have. He explains everything thoroughly and in detail to make sure we understand each and every medication or treatment we have been given. The entire staff is warm and friendly and the prices are completely reasonable. The south park animal hospital is right down the block but if they ever moved I would drive whatever amount it took to get to them. Choose them as your veterinarian, you will NOT be sorry and I guarantee you will find yourself writing a review like this one! Thank you southpark animal hospital! Dexter adores all of you!!!

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KA

Katie Vancil

I just took my 11 week old puppy to South Park Animal Hospital for his second round of immunizations. Being that this is my first dog, I was very nervous that it would be a negative experience. Luckily, I was wrong. From the second we walked in, it was great. We were quickly given a room to wait for the vet tech in, and she came in within 5-10 minutes. Between the vet tech and the veterinarian, there was en endless amount of positive reinforcements to go along with my puppys shot and medicine. They were both so patient with him and he was not in distress the entire time; which made it so much easier on me. They didnt seem annoyed at my long list of questions, and did their best to answer all of them. Every aspect of the visit has been great; scheduling, actual visit, checkout, etc. The entire staff is extremely friendly, and we already have our next appointment scheduled with them. We are so happy that we found a great vet in our area. :)

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CA

Cattina Bowen

Never have I experienced a better vet clinic. They go so far above and beyond its unreal. Animals are treated as the important parts of your lives, that they are here. Staff is always curteous, caring and genuinely concerned about the welfare of your pet and you. Animals are seen promptly in a safe non threatening environment that makes them more comfortable. They get a couch to sit on :) They are always examined carefully and thoroughly without feel poked or prodded. Most important is that the staff and vets listen to you- your thoughts concerns and constraints and dont try to guilt you into treatment or services that are unnecesarry or costly. They work with you and what you can do, to get the best treatment possible for your pets. LOVE these people. DONT go there or I wont ever get an appt again...just kidding. Please go support these wonderful people.

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CL

Clay Taylor

I cannot recommend this place highly enough. I took my cat in once for a checkup, and the staff was very helpful and accommodating to my grumpy old lady. Later, when I knew that her health was getting worse and worse, I made an appointment to help ease her passing (she was 20 and not doing good). However, that morning I had to call to cancel since she had passed away during the night. They offered condolences over the phone, and just now when going through stacks of unopened mail, I found a card from the vet. At the time Id assumed it was something urging me to schedule another checkup and just tucked it away. Instead it was a handwritten sympathy card with thoughtful notes from the entire staff. It brought up a lot of emotions, but mostly gratitude that they took the time to offer me condolence. It meant a lot. Thank you all so much :)

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