Banfield Pet Hospital

5435 W Loop 1604 N, San Antonio, TX 78253, USA

Category:	Veterinarian
Address:	5435 W Loop 1604 N, San Antonio, TX 78253, USA
Phone:	+1 210-681-0422
Site:	banfield.com
Rating:	2.5
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–6PM 9AM–6PM

Location

Photos 22

Reviews 10

Dari Sanchez

I will never be taking my furr baby there again. We took my baby in because she seemed to have injured herself while coming down the stairs, she couldnt walk and was crying and shaking. When i got to the banfield location, i told the lady that my puppy seemed to be in alot of pain and i had no clue what was going on. She told me that the Dr was in a room so it might be a while to talk to her. She went to the back and came back and told me that the Dr had said that she couldnt see her, i even offered to wait after she was done with the other dogs that had scheduled appointments and even like that she showed no sympathy and said she couldnt see her at all but to schedule an appt for another day. Keep in mind that it clearly says on the wall that INJURED PATIENTS come first. The lady at the front started calling other banfield locations and she came to tell me that one location could see her til tomorrow. TOMORROW?!?! If anyone can relate, seeing your furr baby in pain and not knowing what it could be is the worst feeling in the world. I am extremely disappointed with the lack of compassion and professionalism. Time to cancel my insurance and start looking for a new vet.

A Private User

I took my pet there for care, as it was convenient and I assumed inexpensive. He turned out to be extremely ill, of which, and after over $1500 the vets could not determine. I immediately took him to my primary vet of my other pets and he was diagnosed in less than 2 weeks with a fatal disease. The vets at this clinic are incredibly incompetent, and the business is unprofessional. I showed up for many of my scheduled appointments (they had me coming at least 1x a week) and they had to turn me away because they were overbooked. No more than 3 wks ago I even saw a woman rush her dying dog to the location, as the pet was on its last vet. They turned her away saying there was no vet on site (as it was about 30min after hours). The woman frantically called other vets outside of the clinic as the dog took its last breath- some time later, the vet walked out of the clinic. They are absolutely horrible and if I had any say, would revoke their licenses to practice. Feel free to message with any questions!

Mary-Louise Abney

Took in a puppy that had just been nipped in the nose by a larger dog. The receptionist ignored me for several minutes (didnt even acknowledge my presence). Finally a tech came out of the back room and asked how she could help. I explained what had happened, and after apologizing for the incident, asked IF I HAD AN APPOINTMENT. I told her no, the incident had NOT been planned; after apologizing again, went on to explain they dont accept walk-ins. The puppy was bleeding and in obvious distress! I will never, EVER step foot in there again, even if they are the closest animal facility to home.

Kyle McDougal

Ive found them to be very nice. It is on the pricey side but if you have a pet plan you can take your animal in anytime without paying a vet service fee. My Bostons glands swell quickly so as soon as I notice it I take her in to get them expelled. They have always taken her in immediately and are very easy to deal with. They also check up on your pet after their appointment.

Nicole K

We have had good vet care here just like I did in the Arizona Banfield locations. They only thing I havent liked is if I show up for a early appointment at opening time they are always about 15-20 minutes late due to only one person can open the clinic with their keys. Otherwise good care

Jason M. Kaspar

This clinic is conveniently located, but their customer service is abysmal. They do not understand that customers choose to use or not use their services. I would suggest finding a real local vet practice instead.

Danamite

They gave my kitten a pill that caused a seaizer and made her sick and weak so much so she couldnt fight off the infection she was diagnosed with by a way better vet. We lost her last night.

Ronin MMA Texas

They have always done a good job taking care of my fur children

Todd Rumbach

Super happy and helpful staff.

Matthew Goolsby

Go somewhere else.