Child & Family Guidance Center

Reviews 8

ME

Meghan Powell

Dangerous and negligent!! Do not come here if you have any other option! Ive had several experiences with this office, and while the nurse practitioner was good, the front office staff was AWEFUL! They are hard to get a hold of, I tried every day for a week and even called 20 times in one day only to be disconnected after being placed in the que. When I finally got in touch with someone after a week of trying, I explained that I had a schedule conflict( I started a new job) and couldnt make it to my appointment this week and asked if the nurse practitioner would refill my rx since it was running out in 2 days. The receptionist told me that my rx couldnt be extended and I would have to come in for an appointment. I even said, "So yall wont work with me? You just want me to go cold turkey off my meds?" There is no common sense here! Dont get me wrong I know how important the appointment is but if you are starting a new job, you cant just miss several hours the first week. Not only are they hard to get a hold of and ALWAYS running late, which can be incredibly stressful for someone with a mood disorder, they dont care if you go off your meds??? Its very dangerous for someone who is medicated for a mood disorder to just stop taking their medication! They are also contradicting their own website site where they explain that rx requests can be faxed in if you are unable to make your appointment! Thank God for my general practitioner who was willing to work with me, and that Ill have new insurance in a month and wont have to deal with them again!!!

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WI

Wifey Ginsberg

I thought that I had finally found the right doctors office when I first started coming to Child & Family Guidance Center, Ive had a world wind of bad doctors in the past, and been to some of the best but after my move to Texas I had a hard time finding anyone that cared enough to help. I see Pete for therapy, and he is AMAZING. I have NO complaints there. But I went to get medication refilled on the 30th of April (Dr Sodhi) and she upped my medicine and gave me all 3 prescriptions but I had trouble with the pharmacy and medicaid about my seroquel, They said she "Wrote it wrong" Well Ive waited 3 weeks now and called every day even left messages and I was just made aware that she denied the prescription. What are we supposed to do without medication? Isnt that the main goal of seeking professional help with it? They dont want you to self medicate, but wont give you the medicines they prescribe you and make you go without. That is VERY unhealthy, mentally and physically! 5 Stars for therapist Pete, Less than 1 star for Dr. Sodhi until I figure out what is going on.

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JA

James Petry

Im DONE ...I have been complaining about their non- functioning phone system for months. .Honestly, I make at least ten, up to thirty calls, trying to get through, after 27 attempts one time, I FINALLY GOT THROUGH, asked if I was the only client that complained about the system, was rudely answered " we have 7 centers, and we take all the calls here " " I answered, you know what? This is 2017 They have systems designed for 400 centers " She hung up on me. Any organization that calls itself professional in the psychiatric field, and continues to roadblock ALL attempts at communications by their clients is TOO STUPID for words. Of course, I left a voicemail for the office mgr, which was NEVER returned..apparently they DONT realize that the people calling have mental issues, and are at times DESPERATE TO GET THROUGH...HELL WITH THEM... Of course, I will have to write A LETTER terminating our relationship and requesting my records....Id like to get through with them by the end of the year....Michael Petry

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VI

Victoria Volpi

Take my word for it and DO NOT use this place for your therapy or psychiatry appointments. The staff is very unprofessional and does not care about their patients. I waited over an hour to see my doctor when I was one of three in the waiting room. Luckily I made it in once for an appointment, but since then they havent returned my phone calls. Every time I call Im on hold for 5-10minutes until I want to throw my phone across the room and give up because they dont even have a voicemail system. Im out of my medication and am now screwed over. Its been two months of my trying to call them and failing. To all who work for Child & Family Guidance Center, you have made this the worst experience of my life. Also, please change your hold music to something less annoying so those who do wait 20 minutes to reach you have hair left on their heads. Seriously, dont go here. I have nothing good to say about this place.

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JA

jamie tarlton

my daughter sees D.r Dial in the plano office. the office staff is the rudest and most unorganized medical office EVER!!!!!!!!! Dr. Dial is one of the RUDEST doctors i have come across. I dislike her, and my daughter HATES coming to this office. I am the parent and i despise going or making my daughter go. PLEASE, save yourself from hassle and an unpleasant experience. GO SOMEWHERE ELSE!!!!!!! she will tell you one thing and do the complete opposite. talk to you like your dirt and she is a queen. She even made a comment about if I go to medical school then i can make some decisions regarding my daughters medications. Im , sorry.... this is MY DAUGHTER... I WILL HAVE A SAY!!!!!!! she does not come forth to children in a welcoming tone at all, makes them clam up and put up guard! the staff just SUCKS!!!!!!! I HATE THIS OFFICE

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A

A Private User

I was just told today that I was discharge from there services and it all crazy so they have allowed me and my kids do without our medication for several weeks and ya how's a parson ever gonna be stable with treatment like this and to top it off they discharged me today be cause the last time I was there I got upset and fell apart and I missed my appointment today but I missed it because I am at my pawpaw funeral really come on... You deal with people who have mental issues they have out breaks duuh and all I can say is they are so unorganized and unprofessional they don't care because there not the one who are suffering and all I can say is your crazy to consider them to help you...

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GA

Galen Richards

I am bi polar patient with severe panic attacks. This doctors office has allowed me to go without my medications for over two months. They replaced my old pyschiatrist with a new one and did not call me and tell me. Then they make me an appointment that is over a month away and wont renew my prescriptions leaving me to suffer through severe panic attacks. The old doctor would let me call and get enough medication to make it to a new appontment, this one wont. Its not like I am abusing my meds, I only take them when Im having panic attacks and have not had a refill in three months and was only prescribed enough for a month.I would not go to this doctor and Im currently looking for a new one.

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SH

shani kelley

This year they have changed my doctor 3 times without notification. The staff up there messes up the dates to my appointments all the time, the card they give you with the date and time says one things but their computer say another. Lately my appointments have been changing or are being canceled and Im not notified usually until a day or at the most 2 days before. I go without medicine because of it. Not at all impressed with this place but when options are few...this place gets one star from me.

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