HillCrest Emergency Family Medical Clinic - Urgent Care Dallas TX

Reviews 6

CL

Claire Bynes

Dr Padilla and staff will not go beyond bare min to get the job done. The clinic hours are nice but Ive had better service from actual clinics. Ive been going there since July 2014. Two separate visits for two separate issues. There is no follow up after you leave the office. No phone calls to let you know lab tests are in. No returned phone calls and even though they list an email address on their website - they dont respond to emails either. I can live with all that for the added convince of the clinic hours; however, they get real pricey if/when they bill med insurance incorrectly. They billed my labs as preventative. My PPO required medical necessity diag codes for coverage. DOS was in Sept 2014. The first week in Oct 2014 I brought my $1800.00 lab bill in and spoke with Dr Padilla. He said he would correct it and resubmit. That didnt happen. Near the end of Oct 2014 I spoke with Michael and he said to work with their biller and gave me her ph#. First week in Nov I spoke with their biller and she referred me back to the Drs office. During the same time period I spoke with a Quest Diag rep and they confirmed they just need verbals to make the changes necessary to rebill my insurance - and it could be done over the phone. At my request she called the Dr while I was on the phone. We had a nice little three way while she spoke to Michael. He said he would get her the new codes by end of week. That didnt happen. By the end of Nov, still no changes so I sent everything to my insurance company along with lab results and previous diag records to show med necessity. Thirty days later, the APPEALS board say they cant change the diag codes, only my doctor can do that so now its back to Dr Padilla and staff. Its now the end of December 2014. I called at the beginning of the week. First thing I was told, this time by Glinda was that they are very busy with the flu season. I contend that if it was corrected in early Oct when the good doctor said it would be, they wouldnt have to be bothered with it during their busy season. Glinda said she would check with Michael and call me back by Friday. Its Friday and still no call back. I left another voice mail asking for follow up but at this point I would be more surprised if they actually did call back. I have one more billing cycle before my bill goes into collections. Perhaps if I offer to sit down and go through their medical coding book with them, I can get them to finally get this done.

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Jason Jackson

I typed in "urgent care that accepts Tri-care, Dallas" and Hillcrest popped up first. I was in terrible pain, and was prepared to receive the usual sub-par, emotionless, and judgmental treatment most urgent care clinics offer. What I got was an absoulutely lovely surprise that changed my mind towards care clinics forever. As soon as I walked into the establishment, I was nervous because 4 people were ahead of me. After meeting a lovely Nurse at reception and a quick fill out of paper work, I was called back in no less than 10 minutes, to my absolute shock. The Nurse, whose name is MICHELLE, was not only kind and sweet, but professional and courteous as well. When the doctor talked to me, I was so relieved, because I am a retired disabled veteran USAF, and there are alot of stereotypes about us being "pill heads" and "crazy", but he treated me with absolute sincerity and care that I simply did not expect. The whole process, from check in, to Michelle x-raying me, to diagnosis and out the door was about 30 minutes in total, but not in a rushed, hurry up, out the door kind of way. Dr. Padilla is professional, honest, thorough and genuinely kind. he diagnosed me, showed me my x-rays and explained them to me, and gave me the re-assurance that I needed from him in knowing I was going to be fine. I WILL NOT got to another clinic if Im in Dallas ever, Dr. Padilla is essentially my primary care doctor as of now. 5 of 5 stars, 100% fantastic operation. ATTENTION ALL VETERANS!!!! THEY TAKE TRI-CARE AND ARE TROOP FRIENDLY!!! GO TO THIS PLACE! you wont be disappointed I promise.

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DA

Dave Slosar

Best Dr. visit in a long visit. I didnt have time to wait 2 hours at Urgent Care as I was leaving town soon and needed medical attention. I stumbled upon this office by chance and walked in inquiring if they could help me. In less than 30 minutes I was out the door with EVERYTHING I needed to fight my illness. The Dr. was extremely friendly and down to earth. I hesitate to recomend them bc I dont want to wait long for next visit ;) but I have to be honest. When you get good customer/patient care it deserves attention and praise. Especially since these days the medical field has completely lost sight of the fact that there are still "paying customers" who work hard to afford good insurance and expect to taken care of professionally. Kudos to Hillcrest Medical for treating me professionly and with a true sense of regard for my well being and for being proficient with the length of time they took taking care of me.

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Chris Cass

Since moving to Dallas about 3 years ago Dr. Padilla has really earned my trust, I would go to him from everything from a small question or cold to well, just about anything else I could need. No matter the issue, how big or small, he always takes his time to listen, asks how everything else is going, and makes sure that I leave with peace of mind. He answers all of my questions, has helped with everything Ive needed, and is extremely personable and down to earth. Hes not looking to just write you a prescription and send you out the door, but considers any and all options that may help, and understands that every persons needs are different. I have never visited a doctor more deserving of a recommendation than Dr. Padilla.

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Crissy Lintner

My husband went to this clinic with sciatica on 8/13/2014 and was treated terrible. He was accused by Dr. Padilla of lying, which I know he wasnt because Ive seen the shape hes been in since being diagnosed at an urgent care facility in California while we were on vacation. He is normally a strong runner, and now hes limping and weak and in pain but trying to stay active. The doctor blurted out his medical history in the waiting room so that others could hear it and also displayed a mean attitude toward our 3-year-old son (who had been taken to the restroom by the secretary WITHOUT permission from my husband) to the point that my husband had to tell him to calm down with that. Bad doctor! Bad clinic!

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Ada Cortez

Dr. Padilla and his nurse practitioner are very nice and knowledgable, its his STAFF I have an issue with. Ive been seeing Dr. Padilla for a while now but his staff is always lazy and hesitant to see you when you really need a doctor. Their business hours on THEIR TV IN OFFICE say they are open till 8 yet their business hours on the door say they are open until 7. My son and I both have bronchitis today and because of the flu season they are seeing their last walk in patient at 4:30pm which is completely ridiculous if you claim to take walk ins and close at 7. The staff here has been rude to me multiple times and I wish he would just change his staff completely.

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