Dove Creek Animal Hospital

Reviews 6

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Carrie Straka

I love Dr. Hill, when I actually get to see her. Shes a very pleasant and smart person who is clearly very skilled in veterinary practice. But the wait times here are abhorrent. If you call, expect to be placed on hold for a minimum of 5 minutes. If you show up on time to your scheduled appointment, expect to wait another 30-40 minutes with your upset and stressed out animals. One thing that always really dumbfounded me about this place was why they take your animal out of the room and out of sight to administer shots or take temperatures and weights. Its so off-putting -- I generally believe people are pretty decent and trustworthy human beings, but you have to wonder at some point, what are they doing back there and is your animal really getting its vaccinations that youre paying for? Theyve been understaffed for months, and its really showing. They are crazy busy all the time, which is good for them but certainly not when youre sitting in the waiting room for 45 minutes, regardless of the fact that you scheduled the first appointment available after their lunch hour. Ive been very patient the four years Ive taken my animals here, always tried to give the benefit of the doubt, but when my cat had issues over the summer I was there literally once a week (sometimes twice) for over 2 months. And they still couldnt remember who I was, after Id spent well over $700 with them. The final visit was to have my cats sutures removed, and they took him in the back room while I waited out front (it was a quick appointment that I still had to wait 15 minutes for). The kid who brought my cat back out actually handed him to another woman who had to tell him it wasnt hers. Hello -- over here, hes mine! Now with the construction on I-35, its not worth my time to drive my upset animal over there to have another unhappy experience.

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Andrea Hataway

WOW! Where do I begin? I have an English Bulldog who is 1 year old. As with many puppies, she loves to chew, and chew, and chew. Never in my life would I have imagined her chewing and swallowing a rawhide bone WHOLE. It was the kind of rawhide that had the knotted ends. Well, on a Wednesday evening, I noticed my bulldog was staying outside for such a long time, which was very unusual. I went outside with her and she was coughing, gagging, and seemed to be trying to vomit. I didnt think much about it until she didnt stop. This lasted through the night. She wouldnt lay down at all. Just sat up and panted heavily when she was not coughing/gagging. At 7am, I immediately called Dove Creek Animal Hospital and the tech told me to come in right away. Dr. Hill was not even scheduled to show up until 8:30 but the tech said she called her to come in. Dr. Hill NEVER hesitated. She was there by 7:30 and immediately started taking such good care of my sweet dog. By 10:00, Dr Hill (not the techs) called me personally to tell me how my bulldog was doing and that she was finally getting some rest. Dr. Hill was so concerned, not only about my dog, but about my feelings for my dog. She really reassured me that everything was going to be okay. I truly believe without Dr. Hill and her staff, my sweet Pippa would not be with us today. I will NEVER, EVER go to another veterinarians office, EVER. Dove Creek Animal Hospital will always take of my animals. Not only is their care excellent, but they are the most reasonable priced vet office in the area. Thank you so much, Dr Hill and your entire staff!!

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Sheridan Taylor

Let me preface this by saying that the veterinarians and vet techs that work at Dove Creek Animal Hospital are excellent. Prior to today, I have never had a bad experience there; so the entire operation should not be faulted for the poor attitude of one of its employees. The employee with the poor attitude is Heather, who works at the front desk. There had been a scheduling conflict - I called on Tuesday to schedule an appointment for Thursday, and apparently the woman had assumed it was the next Thursday and not the upcoming one, which seems like a strange assumption to make. I don’t know who thought that was appropriate. Upon hearing about this mixup, I dropped a “curse word,” to a completely empty lobby. I was stressed and confused and my cat needed to be seen as soon as possible for a particularly nasty eye infection. Heather gave me a death stare worthy of Cersei Lannister and stormed off. If she had politely asked me not to use such language, I would have been happy to apologize. But instead she treated me with more overt hostility than I have ever experienced in any customer service setting. Such hostility towards customers is far more unprofessional than a single curse word, and I was left with a very bad taste in my mouth after the entire experience. If you come in stressed about your pet, as I imagine many people who enter an animal hospital do, you will find no comfort at Heather’s front desk with her hostile attitude and sour demeanor.

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Carson Southerland

I would not take my pets anywhere else. The staff is so sweet and caring. I sometimes do the day-stay with my pup when I have long work days and he is always SO excited to be there when he walks in the door. He is not like that anywhere else so I know he enjoys being there and is not sad when I leave him. The doctors also took great care of my little guy when we were sure he was going to have to have surgery. Thankfully, he didnt end up needing it but the staff was very helpful in explaining to me everything the procedure entailed. They were so considerate of how nervous I was for him and when they spoke to me I knew I was going to get great service because I knew their first and only priority was getting my pup better. I seriously recommend this place. Vaccinations, boarding, grooming, anything you think you are gonna need - take your pets here. You wont regret it.

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A Private User

I followed this vet clinic down from Lake Dallas and decided to keep going to the one in Lake Dallas because it was closer. Huge mistake! It is worth the small drive to see the veterinarians at Dove Creek Animal Hospital in Denton, Texas. The veterinary staff is first class and treats you and your pets like royalty. Very friendly people work there that truly care about your pet. One guy up front told me all pets are family members and thats they way we treat them. Very impressive attitude and personality at Dove Creek. The vets are very thorough and take the time to explain details to you. I was concerned with cost and they happily fixed up an estimate for me and stuck to it. If your new to Denton, or looking for an excellent veterinary clinic in Denton, TX, do yourself a favor and go straight to Dove Creek.

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Tabatha Rodriguez

I have known Dr. Lori Hill for over 8 years now, and have been trusting her and her staff to care for my menagerie since before her move from her Lake Dallas office to the "new" office in Denton. She has seen me through immunizations, spays/neuters, illnesses, and even helping several senior pets pass over the "rainbow bridge" when it became clear to both of us that it was the kinder thing to do. She has always had my pets best interest, as well as my own, at heart and I trust her and her staff completely! She is also well known to the Hickory Creek Animal Shelter staff, if anyone needs a more professional reference! Thank you so much, Dr. Hill and staff, for everything you do on a daily basis! My family truly appreciates knowing that we have a vet and staff that we can trust! Tabatha Rodriguez

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