Southridge Animal Hospital

Reviews 3

JI

Jillian Sentell

If I could give negative stars, I would. I cannot speak for any other vet in the office, nor how they care for any other animals except my guinea pig. I had brought in my 4 guinea pigs (1 male, 3 females) for a check up after my female gave birth (we thought she was male). We discussed having my male fixed so I could move them all into one large cage and not have to worry over more pregnant guinea pigs. I went into this office with high hopes and felt confident with Dr. Jones through the visit. He seemed knowledgeable, although quick. He seemed very thorough and even took a few minutes time to allow my 6 year old and I an up close meeting with a ring tailed lemur. Very cool! I left my male over night for surgery and went home. The following day (a wed I believe), I went to pick him up. I gave the girl up front his and my name (hadnt seen her the previous day) and she snapped at me that she had no idea what I was talking about. So I explained, again, why I was there. She went back and a vet tech came out to bring me my pet. I asked about after care instructions and medications considering he had just been neutered. I was told there were none and no need for a follow up visit. I asked once more to clarify and she (another person I hadnt seen the previous day) told me all was well. So we left. Thursday came and he had started getting some energy and activity back. He is a pretty active guy to begin with, so this seemed a good sign. Friday, a little more. Saturday he was a bit lethargic and not eating much and a swollen lump the size of a quarter had formed in the area. By Sunday he was barely drinking and none of his favorite foods enticed him like usual. The lump had grown to golf ball sized and his eyes were very crusted. So I called Monday morning at 8:30 am and explained what was going on. I was told that the best they could do was try to fit me in that wed. Guinea pigs are not hearty animals. They can die quickly if they catch an infection and clearly this was the case. Monday night I took him to an er vet who was astonished that no antibiotics or pain meds were given. He also stated that the incision was very sloppy and they hadnt even shaved him properly. Consider the fact that guinea pigs are rodents and deficate where they live, its no surprise he got an infection. I called the next morning to discuss this and was told since I went to the er vet to just do what they said and call if there were more issues and to also check in on Monday if the swelling hadnt gone down. It had actually gotten bigger over the week, so I called the following Monday as instructed to make an appointment. Dr. Jones had gone on vacation! I dont have issue with that, but the fact I was told to follow up the week he was out of town and not before he left really irked me. So I took my poor guinea to another vet. They drained the abscess and gave me better medications. In dealing with all of this I have shelled out a crap load of money. This could have been prevented had Dr. Jones not been negligent in providing proper after care and antibiotics. It almost seems, now, that he hit Wikipedia before he did the surgery. I will be contacting them soon to attempt to recoup some of the money Ive had to spend because of his negligence, as he STILL has a bigger than a golf ball sized abscess and it is still getting worse. I brought him here expecting a vet who was knowledgeable and caring. I expected someone who had more knowledge and expertise than I do to keep my animals healthy and happy. I did not expect what I received. If you have guinea pigs, AVOID THIS PLACE. Take them to Corinth Vet Clinic instead. They even go as far as to follow up with you a few days later. I will update this review after I speak with them about reimbursement for at least some of the expenses as I feel they were very preventable.

ST

Stacie Rivers

This is my opinion: Southridge Animal Hospital is too busy to pay good attention to your pets and their warning signs. After they put my 7yo Lab Mollie on meds for her back, I called them, alarmed at the warning signs of possible fatal side effects I was seeing. I returned to the hospital with my dog only to be told that her refusal to eat, vomiting, and basically pooping straight blood were nothing to be concerned about. They gave her 2 injections, assured me she would be better overnight and told me if she didnt eat in the morning, to bring her back up. The owner/vet was on duty. The vet tech/front desk girl told me as I was checking out: "Im sorry you didnt get to see Dr. XXXXX, its just been a really long day and hes burned out." After all of this, I proceeded to bring my dog home, sleep in the living room with her so I could watch her, and at 7:30 in the morning, while I was getting ready to take her back because she would not eat, she died. My husband demanded a meeting with Dr. XXXXX and he admitted that they "dropped the ball". He claimed that the vet tech gave him wrong info about her symptoms & told him that "Mrs. _____ is easily excitable about her pets". He went on to say that HE was also was at fault, because no matter how long of a day it was, he should have personally come into the room and spoken to us about her symptoms. He was so frustrated at the tech that he said "I just dont see how I can keep her". I absolutely 100% wholeheartedly hold Southridge Animal Hospital, the long-time Vet Tech & Dr. XXXXX to blame for me losing my "child", a Lab that I have had since she was 12 weeks old. I am crushed and do not know how long its going to take to get past this pain. I never had biological children...this sweet, smart loving dog WAS MY BABY!! I highly suggest this message get shared so that no one else has to lose their dogs to Vet Techs that should not be seeing pets and Veterinarians who do not care enough about their patients (long-time patients at that) to come speak to someone about their sick and suffering pets so they can correctly diagnose them. I just dont want to see anyone else go through this.

KA

kate e.mueller

If I could select one million stars for my review of Southridge, I totally would. That isnt an exaggeration either. Dr. Jones and every single member of the staff at Southridge (look for the lovely smiling faces of Kirby, Morgin, and Roz at the front desk) are the best at what they do and that is, namely, preserving and improving the health of non-human creature companions. I have seven cats and one twenty-six year old turtle so I spend quite a bit of time with my pals at the hospital. The care provided is the best Ive ever received (which is why, after finding Dr. Jones nine years ago, Ive never left even when I moved forty-five minutes away) and the cost for this top-notch care is so minimal! When I hear the price my friends pay for comparable services at their own vets, Im a little shocked. The prices and knowledge are obviously the best in my estimation but theres another component to Southridge which outshines all else. Heart. This is just one story but it gives you an idea of what you get when you invite the people of Southridge to be a part of your pets life and your own. I was at the hospital on a busy afternoon to pick up some flea and tick prevention for my cats and I was standing at the front desk as people swirled around me. I happened to look across the counters to the canine side of reception. There in the midst of the rushing bodies of humans and animals I saw the giant form of Dr. Jones sitting next to a petite elderly woman crying quiet tears. His arm was wrapped around her as he spoke with her. Apparently shed had to make the tough decision to euthanize her dog. Most veterinarians would have moved on to the next patient immediately. On this hectic day though, Dr. Jones put his energy and compassion where it was needed most. Southridge Animal Hospital will never disappoint you.