Deerfield Animal Hospital

Reviews 4

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Dan Carter

DO NOT GO TO DEERFIELD ANIMAL HOSPITAL TL;DR - Standard $15 test turned into +$100 bill, Diagnosis: "I dont know" Let me preface this review by saying my family has a veterinary background, so I definitely went in with certain expectations. My pup was experiencing some frequent urination, so on the advice of my dad who is a DVM, I took her in for a routine urinalysis, primarily out of concern of kidney issues. This is a VERY routine test that is usually done in-house for $15-20. This was NOT the case here. I brought the urine in for the test and it was immediately whisked away to be sent to a supposed off-site testing facility in Dallas. I figured fine- wont be a big deal as having it off-site would typically make it less expensive. I was then told to wait for a doctor to return who was on a house call; this is atypical as well but they then said that the test could be done in house and she just needed to be here to do it. Again- fine, if anything they were being accommodating at this point. Once she returned from her house call, the vet proceeded to ask me a few questions of her recent behavior (all of which I knew was normal)- then informed me the prices of their urinalysis exams. In house: $48...Dallas testing facility...$90. This was already a huge red flag for me, the in-house test was more than double what it should have been. Out of convenience (or laziness), I said fine- in house test will be fine and immediately canceled the test of the sample they sent to Dallas. My pup and I wait while the vet proceeds with the in house urinalysis. In 15 minutes or so she comes back with her extremely informative diagnosis: "I dont know why shes having these issues." Frustrated and uninformed, I walk up to the front desk to settle up with my overpriced urinalysis... But wait! Theres more! To ask me 3-5 questions about my dogs behavior and to tell me "I dont know"...Deerfield slapped on an exam/checkup fee! This was not asked for, and while I did not refuse the vets services, was very slyly added onto the services. The total bill was over $100. I will say- the technicians and employees were very kind and willing to help. (Probably only because they knew what I would be paying them, but thats none of my business...) However, their kindness does not outweigh the overpricing and deceptiveness of their services. I will certainly not be returning.

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Thomas Culp

I dont often write reviews, but when you have an experience like I had with Deerfield Animal Hospital, I figured it was the least I could do. I took my dog to the vet hospital last night (Becker) as my dog was throwing up repeatedly and I feared he may have swallowed something. After waiting 30 mins in line to just check in, Becker tried to charge me an insane amount just for my dogs test. Not only did they want to do x-rays, they wanted to do blood work and charge me to send the x-rays to a radiologist specialist. I told them no and just to do the x-rays. After I came back to review the x-rays, the vet at Becker wanted to keep him overnight for observation, for a mere $900+. The vet then said after 12 hours had passed they were wanted to do another x-ray and if it was still in there, they wanted to surgically remove it. I told them no way and that I wanted a second opinion. I took my dog home and awaited for Deerfield to open (they are my regular vets). I called Deerfield Animal Hospital as soon as I woke up and told them the story. When I got there, I was immediately greeted by the receptionist and right after was put into a room. The vet tech came in and got my description of what happened and gave her the x-rays that I had done at Becker. Dr. Hays came in and told me that surgery was the last resort. Of course they took more x-rays and after confirming the object was still in there, Dr. Hays suggested that we try feeding him and giving him medicine to induce vomiting, hoping that he would throw the obstruction up. I had left as they told me they would keep me updated and not even 15 mins after I left, Dr. Hays personally called me to tell me that it had been a success. I was astounded by the knowledge that Dr. Hays had, as the vet at Becker never gave me the option to try and get him to throw it up. While I definitely spent a few hundred dollars, it was nothing in comparison to what I would have paid for the surgery at Becker. I could not be more happy and relived that my dog is better and it is all thanks to Dr. Hays and the team at Deerfield Animal Hospital. The staff are always joyful and handle everything in the most professional manner. I would highly recommend Deerfield Animal Hospital to anyone who is looking for a vet.

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S McKenzie

This is the best vet you will ever find. Anywhere, ever, period. Dr. Halberg is AMAZING, she saved my dogs life and I am eternally grateful. After weeks of treatment and hospitalization with the very expensive specialist (not at this clinic), my pup was truly on the brink of death; Dr. Halberg was the one who finally figured out the problem (and solution) and saved her. She also recognized a major medical problem in my other dog that a different vet had previously misdiagnosed. I trust her more than any vet in the world. Dr. Hey is also really, really great, Ive seen him a few times when I couldnt see Dr. Halberg and he is awesome. The vet staff are all so friendly, I love them all. Also, they have a nice web portal thing for messaging and scheduling, plus they send out reminders when your vaccines are due. Its not why I go here, but its a bonus. I have never been overcharged for anything; they are always up-front about the costs of tests and theyve even waived some of the exam fees when Ive had multiple visits in a short time period, which they didnt have to do but I really appreciated. Maybe I shouldnt say this, but I know that they actually UNDERCHARGED me on at least one occasion (took four x-rays but only charged me for two). I dont know of any other vet who would do that. You wont find a smarter or more compassionate group of veterinarians to care for your animals. NOTE: Not everyone can be as phenomenal as Dr. Halberg and Dr. Hey, so get them if you can. I did have a different vet once that I wasnt as happy with (there are several vets, Im not familiar with them all, and Im not saying the others arent great, they might be, I just cant personally attest to it).

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Sonja Petrik

Its rare that I leave reviews, but want everyone to know about our experience with Deerfield. While we were out of town on vacation, our sweet dog Molly, who was a13 year old Border Collie, suddenly had a terrible seizure and would not stop having them. She was staying with dear friends who are like family, thank goodness, and they called to let us know she was acting very strangely. She seemed to be in great health before we left for vacation. Anyway, over the course of a day, her condition greatly deteriorated and so they took Molly to Deerfield. We found that Molly was experiencing liver failure. Deerfield could have really taken advantage of us by running all kinds of unnecessary tests and giving her all kinds of unnecessary medicine, but they didnt. It was horrible being out of town and handling everything over the phone. They were so caring, gentle and understanding with our friends, our sweet dog Molly and with us. We were blown away by how well they treated us, even though we had NEVER been to Deerfield before. It was clear that this hospital truly loves animals. We had to put Molly down and it was absolutely awful. Dr. Anne Faseler was full of compassion and care. She treated all of us with respect and kindness. She even sent us a handwritten card sending us her condolences. Wow. We will never forget how well they treated our family and friends. When we are ready to have a dog again, Dr. Faseler will be our vet for sure.

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