Heritage Veterinary Med Center

Reviews 3

A

A Private User

4/9/2011 Here is the copy of the email I sent to Heritage Veterinary Medical Center: First, please cancel my appointment for Saturday, April 16th; I am no longer in need of veterinary care for my cat as I have found what seems to be more reliable service at another facility. I gave your clinic first opportunity because you are located closest to where I live, and I have always firmly believed in supporting neighborhood businesses; however, I could not in good conscience follow through with Heritage Veterinary Medical because of a "comedy of errors" that not only was not humorous but upset me because your employees seemingly did not care enough to think through the consequences of what became empty words/promises, which resulted in a wasting of my time. I first called about information on flea care for my cat on Friday April 8th and was told by "Erica" about the products that you carried and how the Frontline Plus that I had purchased was no longer effective because fleas had developed an immunity to it so I would need Vectra, which I could purchase at your office for $18.50. She told me that you closed at 6pm on Friday and were open from 9 am to 1 pm on Saturday. I came in around 5pm that same day and spoke to "John", who told me that I couldnt purchase that product over-the-counter since my cat was over 9 pounds, something I was not told anything about over the phone, which I let him know. I explained my flea problem, including what I had been told by "Erica" earlier in the day and wondering if it would just be better off if I brought in my cat so the doctor could examine him. He went to an area of the office out of my line of vision to talk with the doctor, who I could hear him talking with. Instead of using this vet tech as some sort of go-between, I had hoped the doctor herself might come out and address my concerns but obviously she must have been too busy (even though there were no other people/pets in the center at that time of day). I did not make a big deal out of this, since I was told I could come back tomorrow with my cat. So I came back Saturday morning and was told by the desk receptionist that the vet was not there, that she only came in the first and third Saturdays of the month---something I was NOT told the day before. This indeed irked me because I was just at your office less than 16 hours previous. Also, this person at the desk said she could sell me what the other person the day before said he couldnt sell me; why is this??? When I asked this person the same question, she said all she knew was Advantix was the medicine that only the doctor could approve and that she could sell me up to three doses of this Vectra. If I wanted to see the doctor, I could make an appointment. At this point, I was not only confused but upset as well; while the workers themselves were not unpleasant, there was an obvious disconnect in the information that these workers were supposed to know and share AND there was a glaring lack of forethought about telling a customer to bring in his pet on a day when the vet was not going to be working (this itself is somewhat troubling, since one would hope that a doctor would be available when the center was open---something the other vet center I eventually went to also thought was troubling, as their doctor does work on the same days the vet clinic is open). I hope you will provide better service to people in the future and take my bad experience as a wake-up call to improve. In the meantime, I will take my business to a vet center where more time is taken to address my needs as a customer and a responsible pet owner. Know that upon my arrival at this rival business, each and every staff member made a concerted effort to answer my questions in-depth and help me find solutions to my pets problem---unlike what in effect was token, lip-service by Heritage Veterinary Medical Center.

AL

Alexa Mayham

The owner/Doctor is extremely RUDE and failed to complete even the most basic of tasks: completion of the medical records. Because of this, I am having to wait on a consult for an MRI. In her "32 year of experience" and her touted work at Global K-9 Group; perhaps she has forgotten that the AVMA states: Veterinarians should strive to enhance their image with respect to their colleagues, CLEINTS, other health professionals, and the general public. Veterinarians should be honest, fair, courteous, considerate, and compassionate. Veterinarians should present a professional appearance and follow acceptable PROFESSIONAL PROCEDURES using current professional and scientific knowledge. I will not be recommending her to anyone within the Military Working Dog, Police Canine or Government K-9 Contracting arena. If you want to serve your community and clients, drop the attitude and gain some professionalism! I completely agree 100% with the review above. It was like they took the words right out of my mouth. I would not recommend this place. In addition to what has already been written, we waited 40 minutes in a waiting room. Mind you the place was not busy. We heard back and forth messing around in the back. Not one person came to let us know "Hey, Im so sorry but were running a little behind but we will be with you shortly." Nothing. I work in the industry where I book appointments as well. And if I know Im going to be running late I give a courtesy call with an apology. That goes a long way. I understand life happens and people run late, but for Gods sake have an assistant or anyone give us a heads up. Our appointment was at 10am. Assistant came in at 10:45 and Dr. not until 10:50. When the assistant came in she didnt introduce herself or explain why she was there. She just stood there like she was actually drunk and would give us BS answers for our questions. I was thinking "Lady why the heck are you here if you dont know anything?" She was floozy and looked like a bum. Seriously I know you wear scrubs and work with Dogs, but keep it professional. The Dr. finally comes in. Absolutely no apology for running so behind. She immediately gives us attitude and a huge lecture about how we treat our dog and what we are doing wrong. "Uuuuh, hey lady you have no idea how we treat our dog. You just met us. We would ask a question and she would insult us with a RUDE answer. Im not the Dr. HELLO that is why Im here. To ask questions and you give a professional answer. But no you treat us like were stupid and insult us. I will never be coming back here again, and will make sure my family, friends, and clients will never come here as well.

A

A Private User

The owner/Doctor is extremly RUDE and failed to complete even the most basic of tasks: completion of the medical records. Because of this, I am having to wait on a consult for an MRI. In her "32 year of experience" and her touted work at Global K-9 Group; perhaps she has forgotten that the AVMA states: Veterinarians should strive to enhance their image with respect to their colleagues, CLEINTS, other health professionals, and the general public. Veterinarians should be honest, fair, courteous, considerate, and compassionate. Veterinarians should present a professional appearance and follow acceptable PROFESSIONAL PROCEDURES using current professional and scientific knowledge. I will not be recommending her to anyone within the Miltiary Working Dog, Police Canine or Goverment K-9 Contracting arena. If you want to serve your community and clients, drop the attitude and gain some professionalism!