Simpson Cristina P MD
| Category: | Obstetrician-Gynecologist |
| Address: | 414 Navarro St #1200, San Antonio, TX 78205, USA |
| Phone: | +1 210-226-5420 |
| Site: | riverwalk-obgyn.com |
| Rating: | 3 |
Location
Photos 1
Reviews 4
GO
Private User
I was referred to Dr. Simpson by an acquaintance, and liked that her office was near my house. I saw Dr. Simpson for a pre-pregnancy consult and three or four prenatal visits. My wait time for each visit ranged from two to three hours. I understand that sometimes this can happen with an OB, as they are needed for deliveries; however, for one visit I had already waited two hours before she was called for a delivery, and was asked to wait another one to two hours or reschedule. The front office did not feel the need to give patients courtesy calls warning of long wait times. Another woman in the waiting room asked how her daughter was, as she had been waiting for her to come out from the back for four hours and had not heard anything. Determined to shorten my wait time, for my last visit with Dr. Simpson I requested to be her first appointment. I got to the office at 7:15 am (they called the day before to change my appointment time from 7:00). Dr. Simpson did not even arrive to the office until 8:00. The medical assistant took me back into the exam room without telling me she was not there at the office. In the exam room, I noticed a screen up with all Dr. Simpson’s appointments for the day. I could see their names, phone numbers, etc. which I know is a huge breach of HIPPA. When Dr. Simpson finally came into the room, my husband and I addressed our issues with her. She had failed to run 1st trimester blood tests on me (something I knew from simply reading pregnancy books) and of course, the wait time. She said that she was late that day because she had an exercise class that morning. Furthermore, she blamed long wait time on being busy with a divorce from her husband and the office being busy because one of her partners was being sued. What if this was the partner that would delivered my baby? Clearly this last visit convinced my husband and me to switch to another OB. I have never received such poor patient care in my life. Dr. Simpson obviously has too much going on in her personal life to make her patients a priority.
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A Private User
Will never go back!! I went with a medical concern , she said she would get back to me within two weeks. I never heard back from her, but within the two weeks her office sent me 4 unexpected bills. I had already paid my Insurance copayment and was never told that I would have all these additional unexpected fees. On top of it, I had to call her about the bill and that she never got back to me with my initial medical concerns. The staff was rude when I called. The office is smelly and in a hallway the building—very unprofessional. If looking for a new Dr. Dont go to Riverwalk OBGYN!
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ELLE SEE
Ive come here for years and unfortunately wont ever come back, there are not very many different brands for meds that are recommended and the staff is horrible..they dont ever return phone calls. I have called 5 times and all those times all said "your insurance doe not answer the phone" so my question is does that mean I dont receive treatment? Poor customer service.
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Gracie Merkley
Dr Simpson delivered my first two babies and was a blessing. She is patient with all her patients so I dont mind if there is a little more wait time because I know that I will get her full attention and care. She has been a blessing to me after the deliveries and I would recommend her to anyone!