Patient First - Parham

Reviews 4

AL

Allison Pentony

This was the WORST experience I have ever had. Let me first say the people were very sweet which makes this hard to write. I arrived at 5:20 pm to get someone to look at my poison ivy. Which I am very allergic too. Once I got there and signed in, I sat there for about 20 minutes before getting checked in. It was busy which I understand the wait. After getting checked in with my insurance I went and sat back in the wait room. It was around 5:50 when I got back to the waiting room. From there I waited another 20 minutes before I was sent back to get my vitals checked. From there, you normally go into a room. However, that wasnt the case. I was sent BACK into the waiting room because all of their beds were full. I didnt mind Again, I understand places get busy. I sat for about 10 minutes until i was called back to get my room. This brings me to about 6:30pm. Once i got to my room, I waited....and waited..... A face appears in front of my room (OH YEAH! I AM BEING SEEN) wrong. The man asked for name? Why, because they didnt know who was in this room. Odd that a place who is suppose to put "Patients first" doesnt even know a patients name or what room they are in. After the man left, I waited again. Around 7pm someone stuck their face in the doorway. They didnt say anything they were just peaking to see who was in the room. Again, why is a business that is meant to help patients seeking out who this "Jane doe in room 6" is? Its me i signed in my charts are here. I am a person. I peaked my head out around 7:15 and asked a very nice nurse how much longer it would be. She said I would be next to be seen. Okay, thats fine. Once 7:30 hit, Hello Doctor! Bout time. He walks in and the first thing he says is "Im sorry i forgot your name walking down here" What is it with this place and my name?! Okay, whatever moving on. I told him that I am very allergic to poison ivy and that i needed something to help knip it in the butt so it wont spread. As he is talking he starts to sit down in the chair and then slumps down like we are friends talking in a coffee shop. VERY unprofessional. Finally, I got my medication and left. Like I stressed before, Everyone was very nice and I understand that places get busy. But to make a patient feel like they dont even exist. That is what I am very upset about.

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ST

Stephanie Romeo

I will never be returning to any Patient First location ever again. I went in Monday, February 20th for travel vaccinations. Everything went smoothly, however, the nurse practitioner did not fill out my yellow card (proof of vaccinations) correctly. It specifically states how to fill it out on the card itself, yet she did not follow the directions. As Im traveling out of the country next month, and due to the tightening of immigration laws, international travel has become very intense – its not as easy anymore. I am certain that they would not accept the date written incorrectly, so I went back February 21st and asked politely to receive a new card with the date written in the correct format. The nurse practitioner filled out a second yellow card for me in the same exact format. Im fairly certain she did this on purpose. I asked her why she did not correct the yellow card in the manner in which I requested. She proceeded to tell me that I am the first person to ever request this in her 4 years of experience and that she had no clue why I would need the yellow card changed. I politely told her that I would like the card fixed for a third time. Apparently, third time is not the charm. On the third yellow card, she left off a second vaccination I received. Later that evening, my parents called in and spoke with a woman named Sally who filled out the yellow card correctly for me and my dad was able to pick it up without a problem. Im not sure why it took 4 tries to get this right. I am a paying patient and expect a little respect, especially when what Im asking for is not unreasonable at all (especially considering immigration these days/traveling in and out of the country). I will never be returning to your location and am shocked at the lack of customer service and professionalism at your location and by your company as a whole. I certainly will never recommend your company to anyone – you can receive far better service elsewhere!

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KI

Kimberly Ryan

The doctor was excellent and even took extra time to talk to me about an issue unrelated to the reason I came in. (I came for a sprained ankle/injured foot and he gave me extra info about my high blood pressure.) The front desk person was attentive and caring, and helped me quickly. There were 2 nurses who assisted me. The first one was pleasant, but it was clear to me she was unsure of herself, since she called in another nurse each time she treated me, first when she took my blood pressure and another time when she was bandaging my foot. The second nurse seemed to be more knowledgeable, but she was completely unprofessional. She was seated outside my room in plain view of me and other patients while I was waiting for the doctor to come in and assess my injury. During that time, she was yelling across the area to another staff member about fast food places and where she was going after work, and she made a joke about giving herself diabetes with the unhealthy food she would be eating. I was in pain and did not appreciate my ears being accosted with her excessively loud conversation. I also thought it could be very offensive to someone who had that disease to hear a medical professional joking about it and taking it so lightly. This same nurse was the one who took my x-rays, and she acted professionally during that time. I came in very close to closing time at the Patient First location at Parham Rd. in Richmond, Virginia. I understand that everyone was ready to go home, but I still expected to be cared for in a professional manner. It is disconcerting that a medical professional was behaving in an overly casual way, and giving the impression that my injury was an inconvenience for her.

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MA

Margaux Schrager

I had been feeling very ill overnight with flu-like symptoms. I was visiting my bfs family (not a good time to get sick) and am thus unfamiliar with Richmond, but when I woke up the next morning I told him I thought I should go to a local urgent care. He took me to this one, and the service was exceptional. There was no wait (which is unpredictable and largely out of their control, but still was obviously a compliment to my positive experience there), the receptionist was very sweet and treated me very kindly. The nurse was a hoot and also extremely nice and his sense of humor kept my spirits up. Everyone was very thorough. They first did a throat culture to rule out strep, then they took blood work, and they even did a chest x ray. Dr. Martinez was very thorough and explained the results of my blood work and chest x ray to me, and specified what the levels meant for each item of the blood work and how and why this was informing his diagnosis. When asked if I wanted to get my Rx in house with them or whether I would like to get it filled externally, I asked him how long it would take to get it filled through them, and he said not long at all. Well he was right! The meds were in my hands before I ever left the examining room. From beginning to end, my experience here was wonderful. The staff are genuine, caring, professional, and polite. 24 hours later I am feeling so much better, thanks to them!

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