Category: | Animal Hospital |
Address: | 5200 Peters Creek Rd, Roanoke, VA 24019, USA |
Phone: | +1 540-563-8041 |
Site: | beyondindigo.com |
Rating: | 2.6 |
Working: | 7:30AM–6PM 7:30AM–6PM 7:30AM–1PM 7:30AM–6PM 7:30AM–6PM 8AM–12PM Closed |
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A Private User
I am a widow on a very tight pension and came to VA to reside. I found out the same day that I took my pet to this vet that I no longer have medicaid in this state due to me being over their poverty line by $200.00 I have 2 brain aneurysms and have had 7 surgeries so far for other injuries. I told this vet my situation "before" I brought my precious cat to their "business". I told them the antibiotic he always takes to resolve the sinus infection also and that its about $17.00 at my vet out of state. I paid her cash $40.00 for the visit and had previously told her I didnt have anymore than the $17 to buy his meds. Instead she was charging me $40 for the meds. I almost fell backwards. I asked her for the script and told her I will look elsewhere for it at a reasonable price. I couldnt find it at any vet here in VA. I called her back and they had "no interest" in saving my cats life. When people say...its all about money with her...IT IS...they need to remove their "we love pets" signs and close up shop......imagine even if she had just removed her hands from her "pockets" and instead placed them in her "heart" where ALL doctors hands need to be...my cat would not have suffered for weeks until I could get in somewhere to have him treated. THANK GOD for Banfield animal hospital and the Salem vet hospital or clinic who guided me and helped me to get my cat seen and taken care of....GO THERE....this woman needs to have her license revoked. In my state, people and pets are top on our lists of a "protected species"
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Diane Haupt
The people at the front desk were very nice. We took our dog in because she had a sist come up on her eye lid. We were told she had conjunctivitis. We were told if the medicine didt make it go away she would need to have it removed. We made a appointment for her to be groomed by the groomer and asked for a estimate to have the thing on her eye removed. When we picked up Muffy the bill was $65.00 not $40.00. I had a $5.00 of coupon. So it was $60.00. I was charged for a shot in my opinion my dog didnt need. I have always taken her to the Vet for everything she had needed. If they had told me before hand that she needed this shot I would have researched it. They put a piece of paper in front of you and tell you to sign it. I must admit I should have read the fine print but they should have told me about it. The vet called and reminded me I had signed the paper. That was a slap in my face. Oh to remove the little sist the estimate was over $500.00. I will not be returning. Moral of this story read the fine print.
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A Private User
When I got my first dog, I left her in the hands of this clinic for a weekend while I was out of town. My dog was very well housebroken and ALWAYS whined in case she need to go out or if someone had forgotten to take her out at her usual time. When my husband went to pick up my dog, he said she was clamoring for the door desperately trying to get outside to urniate and had pools of her own waste all over the kennel. We usually only need to take her out once in the morning and once in the evening, and she was clearly a wreck! I avoided vet-based kennels for a long time after that... I wonder if they even fed her!
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A Private User
Very friendly staff. I take my chesapeake retriever and chiuaua there. They have always been kind. Last year my chiuaua had to have surgery to remove her eye. They were so kind and passionate. She healed well. She did end up having an allergic reaction to the medication. However, she was given steriods because benadryl was not working. She has done excetionally well! Thanks to the staff there it was a little easier to deal with the situation!
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A Private User
HORRIBLE EXPERIENCE!!! The receptionist was very rude to me and insisted I get a vaccine for my cat that no other vet in VA has declared mandatory. The vet tech and receptionist rolled their eyes at me and whispered while I called my previous vet to confer and found out the vaccine wasnt even necessary! They were angry I had called a different vet for a second opinion! Horrible staff, horrible service. I will never recommend them to anyone!
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A Private User
Friendly vet and staff. I have going here for several years with a total of 4 dogs. One had surgery and did well. I have boarded my dogs there and they have done well. The doctor is very nice and takes time to talk. The staff has always been friendly. Taking care of my animal crew is expensive, but like all medical care, care for our animals costs money and it is the pet owners responsibility, not the vet, to shoulder the cost.
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Thomas Harris
Good service, good staff, reasonable prices.