Sentara Princess Anne Hospital

Reviews 3

KE

Kev

Worst service (or lack thereof). I have ever experienced. I see now why people say same Bayside, new hospital. I took my wife here after presenting severe abdominal and kidney pains, with mid-grade fever. After waiting for over three hours, (Also watching a man with an IV port administered at triage vomit repeatedly into a bag, and a young girl bellowing in the lobby after hours in obvious pain.) We were called back and told we could, " have a seat in here." My wife, in obvious pain, was never given a gown, a sheet, no pillow, no adjusting the bed, nothing. I went through the cabinets and provided the above myself. A nurse, Ashley, was gracious and friendly and took my wifes blood and asked for a urine sample , after that, a debacle. Some smart-alleck PA (Thanks to Obamacare, you do not get a doctor anymore) comes in and goes through the motions and tells us he is ordering labs and CT, BS, BS, BS, racking up the insurance claim, etc. One problem though, after three hours of sitting in the room with not one single soul checking on my wife, except for me, I notice the vile of her blood sitting on the cart IN THE ROOM!!!!!! How can you be waiting on labs if the vile of blood is still here? Then they come get her for the CT, and hours later (7 hours after we arrived), after nobody checking on us and my wife growing more uncomfortable, I had to go and search, yes search, for anyone to assist us. (Big difference from the seven nurses gathered around the station discussing their New Years Eve plans when we were taken into the room 5 hours prior. All the while, people are waiting for hours, but hey, they have plans, so all is well.) After finding a young, sarcastic, and unprofessional tart, I asked to find somebody to help us, or either discharge us so we could go to another doctor in a couple of hours. Her response, "Thats not my section, you have to go back and press the call button." This is what happens in a society where young people are not taught respect and compassion. She said it as if she were a server in a restaurant who was angry at her job. After my Christian faith prohibited me from informing said tart from how I felt about her response, I went back to my crying wife and pressed the call button. Somebody I had never seen before responded and informed us the the only person, (Yep, you guessed it, a billion dollar company has only one person off site, who can read the CT results.) was delayed,at another hospital and would get to us shortly. Then, miraculously after complaining to this person, my wife "diagnosed", given the all clear, and told to follow up with a specialist. Kinda felt like we would have been better off to let her suffer through the night and just go to the doctor in the morning. While we were leaving or throughout the almost 8 hours did anyone ever apologize, or take any simple step to attempt to assist my wife. It is my opinion that a bunch of spoiled 20 and thirty-somethings stuck my sick wife in a room and blew her off. If I have learned one thing it is this, I would rather take my chances with the grim reaper himself, than to ever take myself or somebody I care about back to that "emergency" room. Enter this dump at your own peril. I pray that your loved one is treated better. May God be with you. You will need him here.

NA

Nate Empie

On Tuesday morning, I welcomed my first child into this world with the help of the outstanding nurses, staff and of course the beautiful mother of my child. This was such an amazing time in our lives and the facility itself along with its staff went well above all expectation. So why only 4 stars.........our particular case was somewhat unique and without divulging to much personal information it required the consult of a " hospitalist" which is someone from the outside with expertise in a certain area not usually dealt with by the maternity department. We had such faith in the nurses and staff that we did not question the competency of the hospitalist. Her expertise were vital to ensure my families future and well being. This was not just routine care and follow up she was supposed to help with but very serious matters that we would have never left without feeling the discharge plan was securely in place. After reconfirming the plan which we followed instructions to the letter, we were told by the office she set us up with that they had no idea what we were talking about. Hours earlier the hospitalist said she herself spoke directly to this physician and that we had a secure plan in motion. This was at 4:30 so knowing most offices close at 5 we scrambled to get her information and contact her to find out what we should do. We could not get in touch from any numbers we found so the next day, we contacted the maternity department and enlisted their help in sending her a page. She must have received it because this afternoon we got another call from the physicians office she referred us to who said there was some confusion and they would not be able to provide the care and medicine without a complete evaluation and that could not take place until late next week. So here it Friday afternoon and we have no one to continue caring for my new family. The hospitalist herself never bothered to even contact us and offer any advise.To sum things up, its already overwhelming to bring a new baby into the world without misplacing trust and confidence in physicians selected by the hospital and deemed competent . I would recommend they require outside employees to be as good as the ones working directly for them. I want to reiterate that the nurses and staff from the time we walked into triage to leaving the mom and baby unit were OUTSTANDING !!! I just would like them to reevaluate who they let consult on their cases so some other family isnt left in this potentially dangerous and damaging situation.

JO

John S

Last night I had to take my mother to the ER due to some possible complications after her knee replacement surgery. It was recommended she go to the ER by her home health care nurse so my wife and I took her. It took at least 10 minutes just to get a wheelchair outside so we could get her into the ER. Once she was checked in, triage went somewhat quickly at first, until we had an RN who had never heard of some of the medications my mother was using and couldnt pronounce most of the others. After triage came the waiting game, and this turned into a long one. We waited in the lobby for over 4 hours just to get back into a room. There really should be some notification ahead of time if waits are that bad. Sadly this was not the worst part of it. I dont know where Sentara gets their PAs from but they need to rethink their hiring process. The PA we had was rude, very clearly did not want anyone else to speak, refused to do much of anything because the surgery wasnt performed in Sentara, and had the bedside manner of a rock with attitude. This is the second time we have had a PA in that ER who didnt have a clue what they were doing and had the attitude to boot. They ended up checking for blood clots and gave her an antibiotic and ushered us out the door. The "delightful" PA refused to do anything more and told my mother to contact her doctor. Thanks for the hot tip moron! On top of all this, the nurse for her room had a cold and very runny nose and wasnt wearing a mask, the techs and other nurses had food and drinks all over the place right outside the rooms, and the one doctor in the ER was nowhere to be seen. Overall we ended up wasting seven hours sitting in the "SPAH" as they call it with nothing to show for it. Shame on Sentara for preaching about how much they care about peoples health and then letting their facilities be run like this.