AFC Urgent Care Southcenter

Reviews 6

FE

Felecia Harris

DO NOT GO HERE! I was misdiagnosed twice. First time was 2 years ago, I had foot pain. The doctor took an xray and said it was broken. After that medical bill, I was referred to and seen a podiatrist. The podiatrist said he did not see any break what so ever, and that I did not need to see him (and paid that medical bill). Second time was tonight! I sustained an injury to my achilles tendon area during a softball game. The front staff was very nice and the kind lady who did my x-rays was super sweet. The doctor came in and tried moving my foot around and feeling my ankle for pain. Twice I explained that the pain wasnt in my ankle. She did not listen. She said there was no break and that its sprained. I again explained that I was concerned about my achilles tendon area. She continued to tell me nothing serious was wrong and to go home, ice and take Tylenol. I just didnt believe that there was nothing wrong. I decided to go to the ER and after just a few minutes of the doctor feeling my achilles area, he said he was 95% sure it was torn. We had x-rays done there and although they dont typically show tendons, you may be able to see a shadow. He said the tear was so bad he could see it on the xray. I finally left the ER with the diagnoses of a ruptured achilles tendon and will be scheduling surgery with an orthopedic surgeon next week. Im so glad I didnt listen to the ridiculous doctor at this place. She spent less than 1 minute in my room, refused to listen to me and rushed me out. Had I listened to her, Id be at home in pain and agony with a ruptured achilles and inability to walk. DO NOT EVER GO TO THIS URGENT CARE.

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MA

Malka Lopez

My husband and I walked into this clinic on a Friday evening at around 7:30 because our fourteen month old son had a fever of 102.4 and was crying non stop. He wasnt eating and he wasnt sleeping. When we walked in a young nurse urgently informed us that they were closed even though their windows state, as clear as day, that they are open 8am - 8 pm. She did not even say it nicely. She said, "Were closed." She did not even ask us what was wrong. They are an urgent care facility and she is a nurse. We then needed to scramble to the nearest Urgent Care Clinic. Luckily there was a competent one a few miles away. We walked into that clinic at 7:59 and they still helped us. That nurse at the Doctors Express is clearly in the wrong field of work. When my husband and I returned to the clinic to speak with the owner he of course apologized and said that he had REPEATEDLY "discussed the hours of operation" with his staff. When we stated that we walked in at 7:30 the nurse behind the desk corrected us and said it was 7:45. Still not 8 oclock. We learned that my son had a severe viral infection and needed medicine. I could understand turning away patients THIRTY MINUTES BEFORE CLOSING if it was not a life threatening emergency. But we went there because our small baby son had a 102 fever and was not eating or sleeping. If this does not qualify as an emergency then I dont know what does.

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AL

Alan Lin

I didnt really have any thought about Doctors Express until today. When I when to the mail box today and found a bill for $900 for a lab test Doctor Express at this location send out for my girl friend few weeks ago. I guess I would feel a little better if my girlfriend did get better after her first visit but we had to visit them twice and the doctor still dont have a clue what was wrong with her. I thought after doctor told her if she doesnt get better she might have to see someone else, it was the end of nightmare but now a bill for lab test that we werent even inform about. On top of that, I call to ask about it what was going on. Before I even can explain what is going on, right away the staff going off how its not their fault and they have nothing to do with it. Really!! Cant even wait until I finish before you go off and deny any responsibility of this. YOU GUYS SEND OUT THE TEST AND YOU DONT HAVE ANY RESPONSIBILITY. Really!! Im really disappointed and I dont usually write review about anything but this put me on the edge. This location doctor and staff need to have more communication and let us ahead of time what is going to happen. I would not suggest anyone to go there at all. Stay away, I mean it.

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KA

Kate Stringfield

What a great facility! I came in for impacted ear wax issue on a Monday. The staff was friendly and accommodating. I was immediately taken care of with professionalism and sensitivity. When they could not fix my ear problem, they invited me to come back on Wednesday for another treatment. Better yet, the Wednesday visit was free of charge! They also sent me home with an easy-to-follow, inexpensive ear treatment for me to do prior to coming back in on Wednesday. I came back Wednesday, was evaluated and was told to continue to work on at-home treatment and see them again the following Monday. The visit on Monday was again free of charge and they solved my ear issue! Each time I went in, I was seen right away and greeted with a friendly smile. I would totally recommend Doctors Express to anyone and would use them again for any issues I have when I cannot get in to see my primary care doctor. I am NEVER waiting in an emergency room again and paying 5 times the amount I paid at Doctors Express. Awesome experience, minus the ear part.

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ST

Stephanie Gallagher

A few weeks ago on a late Sunday afternoon, I got a sudden and very severe UTI. By the time I realized I needed to get meds ASAP there were no other urgent care facilities open. I managed to make it there by 7:30. Everyone from the front desk staff to the nurse to the doctor was very nice the wait time was less than 15 minutes (probably helped by the fact that it was almost closing time and I was the last patient). The infection was quickly (and obviously)diagnosed I was given a prescription for the meds. The only problem was the lack of any 24 hour pharmacies nearby. I had to drive to Burien to the only open Walgreens Pharmacy and pay out of pocket. But that is not the fault of Doctors Express. My experience was very good there. Unfortunately I am finding myself at another urgent care (as I am writing this)for a reoccurring infection and I am regretting not having driven to Doctors Express instead. The next time I wont be making that mistake, Ill go directly to Doctors Express.

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DO

Douglas Olsen

We have used Doctors Express several times now for business needs and personal needs. To say it is easier to use them VS. a Hospital scheduled appointment or ER or even many of their competitors is an understatement. They use experienced doctors for every person that comes to their facility. Gone are the days of thinking you will be working with a doctor, only to be seen by some nurse, who then reports to whoever, to then come back and tell you what you may have because the doctor is working with someone else. Another example is the time spent. I was used to losing staff for 3-4 hours without batting an eye with other providers just for a drug screen, or half the day for small injuries. Now with Doctors Express I know my staff will return in an hour and a half at the most. And if it is just a drug screen, make that 45 minutes to an hour counting travel time. We are very satisfied with this Doctors Express.

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