Kenmore Mercy Hospital

Reviews 4

SA

Sarah Weidler

My 93 year old mother was sent to Kenmore Mercy ER by ambulance last Friday afternoon with a severe cough and chest congestion. We feared it was pneumonia, which it turned out not to be. When I arrived, she was in a room in the ER and was seen by a nurse within a few minutes and a doctor within a half hour, that was the good part. He had her nebulized 3 times over the next 5 hours before making a decision that she should stay overnight in the hospital...really? No pain meds or cough suppressant until I got angry and demanded he do something to make my mother more comfortable. She could barely stand or walk...we waited 9 hours in the ER before being taken to a room at 2 AM. The next day, I arrived at noon to find her in agony. She has post hepatic neuralgia from shingles over a decade ago. She gets a lidoderm patch on the area of pain, plus neurontin and lortab. She had been given a lortab earlier in the morning...the Lidoderm Patch and neurontin had not been ordered for her by the doctor. The nurse told me that as soon as the doctor arrived, she would ask him to order them...hours passed...I demanded some action and finally the patch and neurotic arrived...then the doctor. I was furious. What would have happened had my mother not had me to advocate for her? Later in the day I left for about 20 minutes, only to return and hear my mother crying out. I found her naked in her bed flaying her arms...an aide was changing her bed linens and her gown, but I couldnt believe how little compassion that this was done. We spent one more day at Kenmore Mercy and then, mercifully, my mother was sent home to her assisted living residence. Although I was appalled by how my mother was treated by numerous members of the staff, there were several who were kind and caring...and I thank them for making the experience more bearable. I do not plan to choose Kenmore Mercy as the hospital of choice in the future.

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SH

ShayRai Z

I was there today, a while back for my husband and for my mom. The comment below that the doctors dont give a crap is 100% on. They just do it because its their jobs. I came in for a lump in my leg and having a tough time with my flu so needed fluids. While in the waiting room i hyperventilated and passed out for a minute. Was told "dont hyperventilate so you wont pass out". I dunno, maybe its easy for you to say since youre not the one super sick. Then the front desk fails to tell the nurse that I had the flu so the nurse comes in accusing us "oh, you should tell me that you have the flu so I can wear a mask. you need to tell us". Accusing instead of compassionate. When my husband had his appendectomy we first didnt know what was wrong. He was in real distress and breathing heavy. We once again got the "dont breathe so heavy and you wont feel dizzy". I dunno, maybe thats the only thing that made him feel better. And trust me, he is NOT a complainer and was a couple of hours away from it rupturing if we didnt come in to get the emergency procedure done. Want more? I developed a sharp ear pain while in the waiting room. Doctor "didnt see" anything and continued to dismiss my increasing discomfort by the minute. He finally then looks again and says "oh yeah, I do see some inflammation and some blood. Ill give you some drops." Essentially because that was not a symptom that I came in for he did a half assed job taking it into consideration and moved on to what was reported on paper. Nurse also gave us the "well, he didnt see anything. You were there werent you?" Instead, how about "you know what, youre obviously still in distress, let me get the doctor in here again". Now having been there 3 times I can say with confidence: the doctors and nurses need training in compassion and empathy. We will NEVER give our business to this place. Expect the same when you go there.

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JO

John T

terrible er have been there twice in a month for same reason. first time only say by practitioner very poor nurse cold as ice could care less poor results poor communication slow as molasses and just all around terrible second visit much more pain dr was not nice non carrying and very matter of fact type and was annoyed if you have a question let me give you an example they gave me morphine first time i ever got it 4mg i felt nothing but a slight headache very little relief at end i said to dr is it normal to not feel much relief after getting 4 mg of morphine he said i don;t no i never took it now that is a cocky stupid rude answer he was like that through the entire process nurse was non carrying and poor and I am a huge nurse advocate. both times the er nurses sucked. this is a catholic hospital I would think thy would offer better bedside manners and demand it. shame on ken mercy I don;t think I will be going back there anymore I was very disappointed Also I brought a friend with me this second trip he thought had the same feeling as I Who every is doing training and hiring at this hospital should be fired! I think they all should get treatment there and see how it feels!! finally all the aids assistants I encountered were very nice much nice than medical staff the front desk nurse int he check in area waited on me 2 times always on her cell phone looks strung out and does a very poor job (ling blond hair) The one nurse tonight who took me back was exceptional I wish she could have been my nurse! The rest just terrible Like I said I don;t think I can go back I will have to drive further to another hospital! Shame on you Kenmore Mercy

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CH

Charles Calabrese

Went to the ER with a concussion, broken finger, injured arm, and fractured tail bone. They made me stand there for an 1 hr and15 min and never addressed me except to take down my name. ( place was NOT busy all ) !! I finally enquired how long it would take to be seen. She said they didnt have anyone in the ER working. She said everyone was "Late" for work... WHAT ???? So, Im standing there, leaning on a pole because I am in pain, cant sit, and have a concussion, and a woman comes to me and asks me to sit. I tell her I cant because I injured my tailbone ( Fracture ) she tells me I cant stand there because I could "possibly" see a computer that was 20 feet away. I told her I have a concussion, and cant even see in front of me. She was down right rude and told me to move. I wound up walking out by the front doors since I didnt park by the ER, but stopped and talked to the receptionist and told her what happened and asked where the next closest hospital was. She asked me "They still havent seen you " ( she remembered when I walked in because she asked if I needed a wheel chair ). I told her that I had not been seen and I told her everything that happened. She got on the phone and called a nursing supervisor. Within 2 minutes, they miraculously had a bed, and staff working !! I will note, the nurses and Dr.s were very nice, and so were the X ray techs.

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