Village Animal Hospital

Category:	Animal Hospital
Address:	6 Weaver St, Larchmont, NY 10538, USA
Phone:	+1 914-833-3600
Site:	vcahospitals.com
Rating:	4.3
Working:	8AM–7PM 8AM–8PM 8AM–8PM 8AM–7PM 8AM–7PM 8AM–4PM 8AM–2PM

Location

Photos 45

Reviews 7

Andi V.

This review is in regards to the boarding services listed on their website as a service provided by this location. The 2-star review is only for this topic. For vet services I would give them a 4-5 star as weve never had any issues when making a vet-only visit. Boarding is listed on the VCA website for this location as boarding you can trust and ideal if your pet needs special attention or monitoring. We didnt anticipate needing these things when making the reservation months ago, but as our day of boarding got closer our pup was displaying some guarding and anxiety issues causing her to growl and warn people getting close to her. The week of boarding I phoned the vet to discuss this. I let them know all my concerns - for the dog, her behavior, the staffs safety, etc. I was clear and communicative about her possibly needing a muzzle or special handling to protect anyone should she show any of these signs during boarding. I very directly asked if this might be an issue we would be denied boarding because of. I was assured that the boarding wouldnt be an issue and that notes would be added to her file and I should also mention it all again upon check in. In the same call I inquired about the pet counseling (aka vet behaviorist) service listed on the website but the staff member I spoke to seemed completely unaware of that service and provided a phone# to a third-party trainer (not vet behaviorist - and I already had a trainer). But I was also told the staff could be helpful in monitoring behavior during the dogs stay. On the day of boarding, we checked in and communicated all concerns as we were instructed to do. The staff member doing our paperwork wrote use caution on the top label of our check in sheet - indicating she clearly heard everything Id said. We were placed in a vet room to wait for a vet tech to take the dog to the kennels. When the vet tech arrived, the dog was visibly anxious - having waiting over 45 mins for someone to come and attend to us. She woofed loudly at the vet tech while my husband was still holding her on leash and the vet tech left the room. No one came back to speak to us for 10 more minutes so I left the room to inquire what was happening. It was then that I was informed that their "hospital-style" kennels werent going to work for my dog and they had decided not to board her. Normally I would understand - except that I had communicated my concerns TWICE to multiple staff members in anticipation of this being an issue. Finding out last minute makes me believe that they either didnt listen, didnt believe me, or wanted to try to get my money for boarding regardless of what I was saying. Small help - which earned them the 2 star instead of 1 star in this review is that they recommended another kennel in the area and made a phone call on our behalf to see if there was availability for checking in that day. The kennel we were recommended to was wonderful, and had some professional tricks to ease the dog with a game of switching the leash to coax her into their care. And incidentally, she was not anxious and perfectly well behaved for her entire stay, allowing staff handling, walking, petting, etc. So be warned that Village Animal Hospital just wants your money, is clueless about dog behavior, does not have a vet behaviorist on staff, and only has "hospital-style" kennels despite the website information about your dogs "comfortable boarding with additional amenities available". Note - I previously reviewed their Vet services and was very pleased. reviewed Village Animal Hospital — 5 star February 26 · Wonderful, caring staff! So great with the animals too. And they take the time to explain options, medications, treatments so you can make good choices for your pets. Even on a hectic Saturday we felt like we got good attention to our well being and our puppys health.

Janey Aiello

MONEY HUNGRY. I used to like this place, thought the staff was compassionate. However, my recent experience has shown me otherwise. My sister brought her sick cat in and they did all sorts of tests without telling her the cost of each. After she paid a $770.00 vet bill, she still didnt get a straight answer as to what was going on with her cat. They wanted her to come back, to get other tests done which would cost even more. Within a week, the cat was in such bad shape she had to be put down. Now you cant tell me that they didnt see something very wrong come up in those tests. They could have given some options to help the cat, or more cost effective ways to treat her. Very upset with the treatment my sister was given, to see her in tears over this has made me totally dislike this place, and I will be sure to tell my friends who are pet parents NOT to go here. I have 3 dogs and 2 cats and I will be sure to take them elsewhere.

Raquel Albert-Reda

After my vet retired I was looking around for a new vet , I dont just trust anyone with my pets. I heard very good things about this place so I decided to try them out . Several years later and we are still going , we use Dr. Sykes she is awesome , the other vets are great too and the staff is very friendly . My whole family brings their pets there too . With all vets of course there is expenses , most things are expensive and can add up , I always say do your research , ask questions and prices up front that way you know what you are dealing with and what you can and cant afford . I am getting a plan/insurance for my old chihuahua cause he is gonna need a dental procedure which is expensive so Dr. Sykes explained I can get this plan/insurance type thing and do monthly payments she was very understanding and helpful ! I would highly recommend them

Julie Robinson

I am a rescue dog momma of older dogs. When others always want the cute little puppies, I always take the older ones. With that being said these fur babies usually come with many issues and sometimes I dont have them for that long. Dr. Sykes is amazing she is the most caring and compassionate Vet you will every meet. Dr. Gallo is the same. They call you and check in they follow up. They have answers to your questions and they never make you feel like you are crazy. My dogs love going to the vet, they would stay all day the staff is great and my dogs are a handful. I have sent of my friends to this vet and everyone of them has been pleased. The times that I have had to make that tough decision to say goodbye to one of my babies, they are right next to you the entire time. I could not even think of going any place else.

stan Michalski

This place is fantastic the main concern of this place is your animals well being they work with you to help your animals and try to work with your finances Im going to recommend this to everyone I know

Gladys Garcia

Friendly, professional staff and excellent service. You feel welcome there and so will your fluffy one. They care about your pets health and keep up to date records.

A Private User

Worst veterinary services ever. Do not use this vet. They only care about ringing up huge bills. Animal welfare is secondary at best.