Bon Secours Hospital

Reviews 4

ED

Ed Winters

I had an unfortunate dealing with this hospital that shows once again that common sense is all but dead in health care. Yesterday, a friend of mine was admitted to the hospital. Since I am the emergency contact for this person, I was called by a patient advocate to inform me that she had been admitted. I then visited her later that afternoon to bring her some of her belongings from home. This morning my friend called me from the hosptial to ask me to take care of some personal matters for her. I told her that I would call her back in ten minutes to talk with her at length. However, when I tried to call back I did not have the correct number. So I called the hospitals main number to get a message to her to call me back. The receptionist put me through to her floor and I spoke with someone there who said he would transmit the message. Two hours past and no call back. At 12:30 p.m. I called back and got the hospital receptionist and asked to be put through to the unit my friend is in. I was told that due to HIPPA Law, they could not even admit she was in the hospital. Therefore, they could not put the call through. Of course, they had put the call through to her unit earlier this morning, so there is one inconsistency. The receptionist was more and more resisitant as I tried to ask how I could go about getting a message through and she kept quoting HIPPA. So what we see here is, in my opinion, lazy or scared staff hiding behind HIPPA rather than trying to solve problems. It is illogical that the hospital would call me yesterday as the emergency contact to let me know my friend had been admiitted, allow me to visit her yesterday afternoon, and then, today, tell me that they cannot even admit she is a patient! They could have checked to see if I was the emergency contact. Now, I am not even sure if I should make the 30 mile drive to Port Jervis to visit my friend since hospital officials have informed me that they are not even allowed to let me know if she is there! If I show up to the front desk asking for my friend, would not HIPPA law also apply and they would have to say "we cant let you up to the unit because HIPPA says you are not allowed to know if your friend is here." Or are there different HIPPA regulations for phone calls and personal visits. What I suspect, is that the staff at Bon Secours is badly trained and completely inconsistent in their dealings with the public.

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MA

Mary Conklin

My daughter took my grandson here today because he couldnt stand or walk and they told her my grandson in pain because of his behavior , Well low and behold she took him to Orange Regional and they did the proper test and my grandson is very sick with myositis and the flu .Great Diagnostics Bon Secour behavior what a joke .Im not sure what is going on at Bon Secour but we will be having an Attorney looking into it. My advice to you people is get some real doctors who know what they are doing and a little more caring . Incase your doctors dont know what Myositis is , I posted it for you . One Anger Grandmother Juvenile Myositis Juvenile myositis is a disease with the hallmark symptoms of muscle weakness and skin rash. The skin rash and weak muscles are caused by inflammation or swelling in the blood vessels under the skin and in the muscles. JM patients may suffer from a generalized feeling of weakness in their muscles around the same time they see the skin rash, or the weakness may not be felt for a longer period of time. The physicians at The Johns Hopkins Myositis Center do not evaluate children under 18 who have been diagnosed with myositis. However, we do treat patients who are older than 18, who have had myositis since they were children. Risk Groups Children from the ages of 5-15 are the primary patients of JM. JM affects 3-5,000 children in the United States. Symptoms Trouble climbing stairs or moving from a standing to seated position; getting dressed patients may complain of being unable to rise from a low-seated chair or comb their hair Generalized fatigue Characteristic reddish-purple rashes of JM—Gottron’s papules (bumps found over the knuckles, elbows and knees) and heliotrope rash (purplish rash around the eyes) Hardened lumps or sheets of calcium (calcinosis) under the skin Difficulty in swallowing (dysphagia) Diagnostic Tests Your doctor will ask for a complete medical history and will perform a thorough physical examination. Certain blood tests will be ordered and a muscle biopsy may be performed. The muscle biopsy is a minor procedure. A local anesthetic is applied and a small piece of muscle is removed -usually from a thigh muscle or shoulder muscle. Treatment Your doctor will most likely prescribe medications including corticosteroids and immunosupressants and will suggest certain physical exercises to help improve and maintain muscle strength.

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AU

Audrey Cannizzaro

I was in this hospital last wednesday and had the best experience i have ever had in a hospital. From the admitting desk she was very nice and fast. When I got to the surgical floor the first nurse i had was Lisa she coudlnt have been nicer. Cale was very nice . Dr Levinson who got my IV in thank you i have bad veins and that is not the fault of the nurses but the anethesiologist got it on one try and no pain thank you. Scot the operating room nurse was very nice . When i finally got to the or i know they had been waiting no one made me feel like lets get this girl done . Scot was there Wendy and some others whos names i do not remember thank you to you all. My doctors did a great job. That is why we pick them and they came through like champs. On arriving at the recovery area Anita could not have been nicer to me and my husband. When i arrived at the floor i am sorry but it was near shift change the first nurses I had i do not remember there names but they were very nice. Then night nurse and aide Kim and Marina were awesome they make you want to stay overnight they explained everything they did and were very kind to my husband. Over all this hospital is one that i would recommend highly. You are small but with a big heart. Thank you again to all .I forgot one person the person who drew my blood at 4am i was so worried as to if he could find a vein this was my first scared moment I think his name was Will or Willis he looked at my vieins said they did a job on you and boom he found one and it was over i went right back to sleep i could not have been more happy.

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GI

Giorgi Gamer & More

I had horrible experience with this hospital and the stuff. I went there with my 2 year old daughter. she smashed her forehead and was crying nonstop. We were waiting for doctor to show up and check her almost 1 hour. Then finally he came, only one thing that he do on my daughters forehead was butterfly stitch, which came off while she was sleeping. I didnt had choice to take her to the hospital AGAIN next day, but I was not that stupid to go to Ben Secours, we went in Newton Hospital and she got 3 stitches, because wound was 12hours old and they couldnt butterfly stich her. After all of this "wonderful" and "memorable" experience with that so called "hospital" I received the bill for 3000$. Simply because, I visited they emergency room. This is very upsetting, after paying our insurances, taxes , bills, Thats how we getting treated. Irine

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