Good Samaritan Hospital Medical Center

Reviews 4

AM

Amy Vail

My husband had severe food poisoning that caused intestinal bleeding and colitis. He waited in the ER for almost 12 hours ( like most ERs but this was really long). As usual, you cant find anyone to ask the status and where your test results are cause no one is checking on you. you have to stand around near a nurse or Dr until they look at you and you can ask your question. He was finally admitted and taken up to a room. The hospital is clean and the floor was quiet. Some of the nurses are great. Some arent. The GI doctor was good, but one of the other doctors was terrible (she forgot to order my husbands IV antibiotics, the only thing making him well and stopping the bleeding at that point.) When it comes to your care, you absolutely have to have a family member staying on top of the nurses to make sure you get what you need. He stayed for 4 days including the day in the ER. The first day the doctor forgot to order his IV antibiotics, which in his case was really important to kill the bacteria that was running rampant in his system. So he missed about 18 hours of antibiotics. The next day an MRI was scheduled and they only told us it was that night. When I asked at 6pm, what time is the MRI? The said "oh its at 6:30" and I thought, great. But my husband had drank broth for dinner at 6 and so could not go since the nurse never informed us that he could not eat after 1pm. So that had to be rescheduled for the 3rd day at 9am. On the 3rd day, he went to the MRI at 9am and missed the doctor making his rounds. I thought he would be released by that afternoon since he was feeling much better and could continue his BRAT diet and antibiotics at home. I went to the nurses station at 3pm, about 6 hours after the MRI and asked where the MRI results were and when was the doctor coming to see my husband? They said the doctor left for the day. I threw a fit. I said they messed up on his antibiotics Saturday, they messed up on the MRI Sunday, and this doctor who was supposed to release my husband had actually never even met him in 72 hours that he had been in the hospital and how was he even supposed to know that my husband was better?? I said we have been waiting all day, my husband is ready to go home after 4 days in the hospital( not to mention what it costs per day to stay) and that they need to get in touch with the doctor so my husband can be released. Well when you get loud enough, things get done. We were released 2 hours later after a personal phone call with the doctor. I know my husbands case was not as bad as other people on the floor, but there sure were enough nurses walking around and they should be treating all patients equally since everyone is paying the same amount of money to be there. I have to say the head nurse on floor 4 was excellent, she listened to my concerns and was knowledgable. I think her name was Indrani. Some of the other nurses really need to put more effort in though.

---

NA

Najma IbnTalal

DO NOT GIVE BIRTH HERE!!!! The nurse walked out of the room when I was in severe pain only being there for 20 minutes.... I was only in for 30 minutes ... very careless when I came in, I told them my water broke and I was in pain .. no wheelchair provided .... nothing ....told me to fill out paper work while standing .... I already knew from that encounter this was not the place I wanted to give birth ... despite everything I begged my parents to take me to another hospital... I was crying and my father started to yell at them on how careless they were being .... thats when they decided to be attentive .... I called my doctor and she assured me shell be there in less than 30 minutes .... so I stayed unfortunately ....within those 30 minutes I had a nurse walk out on me saying I was "over exaggerating " if it wasnt for the anesthetist that opened the door to see why I was screaming (Ill like to stress that I was in the room alone screaming ) the pain was so bad I removed all equipment on me off.....and the nurse a female didnt give two you know what about me .... if it wasnt for this gentleman! I do not want to think what could have happened! ... he knew right away that there was something wrong .... he then called my doctor and told her theres something wrong turns out the cord was around my daughters neck .... i gave birth within 30 minutes of being there and may I add the nurse told me the reason they were so nonchalant., is because women do not give birth until 12-24 hours being there ... youre a nurse of over 15 years experience and you really said that .....If I can give 0 I will .... Im giving 1 star for the food .... this happened in 2014... and Im still highly bothered by my first childs birth ..... traumatized honestly ... god forbid if that gentleman never came in and he came in because I was screaming ... thanks Good Samaritan ....

---

EL

Elizabeth Scoyen

One star is very generous On Mon 9/12/16 I had second acute stroke in 4 months. Transported again by ambulance to good sam. Thru egregious miscommunication they did not follow code orange protocal, claiming that it was too late, since I had an eyeball headache on sunday. I left ama early Tues am poor quality of care and failure to adddress an extreme anxiety disorder. My doctor told me to return for further care so I returned to be greeted by derision, warehoused in the hallway, under glaring lights and generally treated poorly. I guess that was punitive action for leaving the night before. I finally out of fear and frustration had an advocate call the head.of nursing and the head of ER As a result the charge nurse spoke to me and the two resident interns who offered me Reglan (a drug that was linked years ago to tartive dysknesia ) and benadryl. I refused and the female resident turned to the male and said "just call security" I was then assigned a team of doctors that would follow me thoughout my stay. Bp and bg had not been checked for quite some time. I asked for an IV for fluids, and a nurse for food; lunch and dinner had been served,.she.provided a . turkey sandwich She then tried to administer an arbitrary. And unwarranted dose of.insulin."Passed over" to another nurse btw. Night charge nurse inferred that I came in with a headache looking for narcotics, didnt get then and left. BTW, I was given painkiller on mon am. Utterly frightening and demeaning. I left again and called my doctor for a referral to another hospital. Like Steven King novel about a hospital. I did remind the night charge nurse that I came in on Mon am for a stroke! Be afraid and warned! This is the norm not an exception.

---

TI

Tina Petrofsky

Phenomenal service!!! While no one wants to be admitted to the hospital they made my experience as livable as possible. The staff was kind courteous and caring. They sped up the lab results and diagnostic testing to make my infant more comfortable and find the problem faster. After rushing my 7 week old newborn up to Stony Brook University Hospital with apparent blood in her vomit and they did no test, labs, u/a or stool samples and sent us home less than 2 hours after being admitted I thought perhaps I didnt know my own child or anything at all about the human anatomy. For someone who only eats white milky formula to vomit brown is not a good sign by any means. A big shout out to Dr. Gold and his GI team for ordering labs, u/a and upper GI series and endoscopy to locate what was causing my daughter to throw up blood, the MRI tech for seeing the pyloric muscle being thickened and Dr. Jones, the pediatric surgeon for doing the procedure the fix the problem. My daughter was not the A typical Pyloric stenosis patient and had no symptoms of the disease, had I listened to stony brooks residential Dr and also attending physician this would have gone unnoticed and my daughter could have gotten really ill before we had known anything was wrong. Shame on you Stony Brook for turning away a sick infant and Props to you Good Sam, you have just earned you a dedicated patient from here on!

---

---