Gentle Dental

Reviews 5

PA

Panda Banana Makeup

Ive been coming here for a few years for both dental and orthodontia, the customer service has always been mediocre at best. The administrative team has gone through at least 5 different front desk receptionists (with another new one today). Ive had braces through Dr. Rishi Popat for almost 3 years now, his customer service used to be great until I asked him "Could you please explain to me what these rubberbands do?" To which he responded with "Excuse me? I cant explain every little thing to you" I understand that Im not an orthodontist, but the least he could do is explain that its correcting my bite, or correcting a specific tooth or fixing flared teeth. Its always been very weird interactions since that day up until today 8/21/17. I had an appointment at 11:30am that I was going to be late for as I moved to Chandler from Glendale. I called the office and spoke to the receptionist telling her I was going to be late. She stated "Youre fine, well see you when you get here." I drive all the way to Glendale and arrive at 11:53am, the receptionist says "Weve got you in, well call you shortly." The orthodontia team then tells me "He just left, let me go see if we can catch him." They walk down the hall then I see Dr. Popat walk down the hall shortly after him. The guy comes back and says "Im sorry, hes gone." I said "No, I literally just saw him walk down the hall. " They run back again and grab him, he comes to the front and says "Shes late, Im going to lunch." Not only was the reaction distasteful, but the customer service was atrocious. Have your front desk team notify patients if theyre going to be late to reschedule not to show up and be shown the door. Outside of that situation the braces are going ok, the doctor states he can only do so much with a cross bite, yet there has been no use of additional measures outside of rubberbands and a removable palatal expander. Ill be checking with a Gentle Dental closer to me to see if their experience and treatment plan will be better. The dental service is ok as well, the hygienists have gone through the same turnover as the receptionists. They had a few great hygienists, but theyre both gone, one to a better opportunity and the other to who knows what. I believe theres currently 2 hygienists, one thats pretty good she gets the job done but doesnt go above and beyond like the ones that had left. The other one, however, is a nightmare. She rushes through the entire process, isnt thorough and was watching her child during my cleaning. Once I get these braces off I wont be using this chain for dental services of any sort.

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DO

Dominick Puccio

Worst dental experience of my life, after going in to have a crown recemented & having absolutely no pain at the time they proceeded with what they do try to upsell you like a used car salesman & provide amateur work at premium prices. Of course my old crown was no good so they had to make a new one (only way for them to make more money). When they put on their crown it bothered me immediately but was told it just takes time to settle. After a couple of adjustments it was marginally better but still bothered me. As time went on it continually got worse to the point I could not eat or sleep my whole jaw from ear to chin was killing me. Another 2 visits to have faulty crown removed & a root canal & of course more charges. After the root canal they left a piece of bone imbedded in my gum for a couple of weeks but of course not their fault said bone came through my gum BS!! more of their shoddy work. Tired of having this annoying abrasion on my gum I took my finger & flicked it off, popped right off no bleeding or rawness under it so was definitely caused by their negligence. Now I go back to get the crown redone another couple of visits crown replaced & in less than 6 months the crown pops off. Another visit to have crown recemented did not even last 5 hours before the crown actually broke now its missing a piece & will need to be replaced again. Every time I have gone in there its another different rookie dentist so far I have seen 6 dentists at the office. After 9 visits much money & wasted time I am worse off than when I started & have no confidence the the abilities of the dentists used at Gentle Dental. So far after all Ive been through no one at the office has shown any compassion for my situation or do they seem to care at all about customer satisfaction. Do yourself a favor & steer clear of this place!

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EV

Eva Yee

My husband went here yesterday because he was supposed to get three extractions, and we heard that it was a great place to go. He was only able to get two of the three extracted because the third was WAY too painful even after being given a local anesthetic. The dentist had told my husband after two tries at taking the third tooth out, and being given more anesthetic, to raise his hand if it was too painful... my husband then started to tell the dentist that he didnt want to try again but was cut off mid sentience and went right back in. His jaw was shaking so bad because of all the trauma. I understand that there is bound to be some pain when it comes to getting dental work done, but there was by no means anything gentle about the little shop of horrors my husband went to. He is on Suboxone and listed that on his paperwork, so he cannot be on pain medication and he is in a world of hurt right now. He is supposed to go back next week to get the third tooth out, but he really doesnt want to because of how beat up he got yesterday.

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JI

Jillian Willsey

I have had a decent time through this office until today. The dentist was short and did not thoroughly explain exactly what I needed done. When the staff came in and told me I needed work done on other teeth I didnt come in for, and rto extract another tooth that the doctor didnt explain to me, I was EXTREMELY confused and didnt understand what was going on. The woman who checked me out was more informative, but the staff that checked me in asked me 3 different times what tooth was bothering me, and took my crags and read it upside down and kept saying other teeth. By the time the dentist came in and rushed out I was already confused and overwhelmed. I went to a different dentist right after I left, who told me he doesnt have to remove my tooth and did my root canal and deep cleaning right then and was wonderful. This was desert Palm Dentistry on 35th avenue and bell road they did an exceptional job, and they even accept payment plans. I wouldnt recommend gentle dental as a first choice.

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BE

Belen Bic

Gentle Dental Thunderbird should be avoided at all costs. I went in to get a crown done, and I was treated very poorly by the staff. They did not give me enough painkiller and were rough and hasty (to the point of causing unnecessary pain, and bleeding!) when performing work in my mouth. The worst part was that they charged me $900 for a crown. It didnt feel right in my mouth so I went to another dentist and after x-raying it, they told me that it had been done completely wrong. In light of this, I sent a polite letter to Gentle Dental Thunderbird with my receipt and all necessary paperwork asking for my $900 back. Not a surprise, but I never heard back from them (even though I know they received it because USPS tracking shows it was delivered). Do yourself a huge favor and do not use Gentle Dental Thunderbird. Saving a little in the short-term is not worth the headache and bigger expenses down the road.

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