Sonora Quest Laboratories

Reviews 14

AL

alexis ramos

Make an appointment if you can. Avoid this place if at all possible, if you can get your work done at any other lab, request it. The wait time is ridiculously long and the employees at the front desk are short with people. If my doctor did not always require my blood work to be done here, I would avoid it at all costs. Unfortunately, I have had my blood drawn 3 times at this location. The last time I went I forgot my insurance card. I asked the front desk employee if they would have my card on file. She said most likely then had me wait for 45 minutes before calling me back up to the front desk to tell me that my insurance card was not on file. She advised me to go home, get my insurance card, then return to wait again and at that point it was a 2 hour wait. In my opinion, this place is a complete hell hole. There is a FastMed up the street which is 10 times cleaner and the employees are extremely nice, Im not sure why this place is so miserable.

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Zach Hettel

This is the worst lab Ive been to. They have got to be the least competent people on this planet. I go weekly and everytime I go in I fill out the information sheet and then two minutes later get called up and asked if I have my papers. Even though I checked that I have a standing order on the sign in sheet. If you require me to fill out certain papers when I come in then I require that you read them and do not ask me the same questions, or ask me a question that has already been answered. There are very few good people there when it comes to drawing blood. I am a thin guy who has no problem showing veins but for whatever reason they try to find the one vein you cant see and they usually miss and have to re-stick. I would much rather go to Lab Corp just up the road than to see these people. Unfortunately my doctor prefers them.

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Lacy Perez

came to this location with a "My Lab ReQuest" form the receptionist was very unhelpful I just asked her to help me find the test I needed done I knew the name of it was just named something differently on the sheet she told me "the thing is I dont know the names of any tests so youre going to have to figure it out yourself. Also we have a 45 minute wait." ok I understand they cant recommend what test you should have done but she could have helped me find the test I told her I needed or asked someone to help me. I was completely turned off by the service and left. Its been so difficult to get my test done I went to another location they checked me in had me wait 20 minutes called me back up to tell me their systems had been down all morning and wouldnt be back up until the next day. Finally found a good location on 98th and Thomas!

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Teri and Bob Carlson

My experience. A elderly man came in with an envelope that was addressed to Sonora which required no stamps. He walked up to give it to a lady. She just said you have to wait in line. He waited in this long line I turned to him and said is all you have to do is give it to them and he said yes. thats what they said I said well I would be happy to do so. When I got up there they wouldnt take it they needed him. My point is they could have said you need to wait in line we need to go over paperwork instead they just threw him off. Then he said they were going to discard the envelope and not even looking at her like a man now very professional. It made my experience so bad I will not come back here again. And they also were very robotic towards people

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John G

Mr. Successful Guy with the most important job in the building wants to harass you for a $60 bill from 6 years ago! I was there for current labs, not for bill collection. I have no problem paying what I owe, but dont come at me with arrogance "so how are we gonna take care of this today?" get bent man! Receptionists are rude as well. Thats the only medical office Ive EVER been to that has a sign up reminding patients that its a felony to assault a provider. Lol, I can see why that would be an issue there.

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Eddie Molina

I waited an hour just to be told I was unable to have work done. (Fasting). I had a $580 prior balance that was not billed to my insurance. Never got a phone call or bill. And no one capable of fixing the error was available. Management there really needs to step their game up. Smh

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Ryan Brown

Sorry to say but this company and location have always given poor service. Today they hung up the phone on me after placing me on hold for over 10 minutes. I wish there were more choices in my area so I could completely avoid this company.

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Don Horn

This is an excellent lab, although the wait is long at peak hours. Very early in the day and later in the afternoons arent bad at all. People are professional and I never have had any complaints.

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Hope Gomez

Great lab. People are friendly, courteous and helpful. I have been going there for years. Both with appointments and walk-in. Wait time is good even for walk-ins.

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Justin Pratt

A zoo at 8am on a Saturday, no seats available in the waiting room for my pregnant girlfriend and an hour wait to just get blood drawn. Pretty silly really.

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Maggie Hazelton

The staff was rude and not helpful at all.. They lost my husbands order just Ridiculous. I only go there because its the closestto our home

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Shondra Harris

My Tech Pray was amazing! The place looks pretty sanitized the wait times arent bad and the staff were all well mannered

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Luke Z

This isnt too bad it the wait can be awhile and it seems the staff has alot odbtuen over

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doug shurwin

I was a walk in at 7:00 for blood work and out by 7:15.The tech was outstanding.

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