Maricopa Animal Hospital

Reviews 3

BE

Bekah S

The Absolute WORST Veterinary Clinic of all Time! Do not bring your pets here! THE STATE BOARD OF VETERINARIANS HAS MULTIPLE COMPLAINTS AGAINST THIS DR. IN 5 YEARS. COMPLAINTS THAT WERE SHOWN TO BE GROSS NEGLIGENCE ON THE PART OF DR. ANDERSON. THE BOARD CENSORED DR. KELLY ANDERSONS LICENSE # 3964 IN 2011 AFTER AN ANIMAL DIED FROM IMPROPER CARE! I wish I would have read the state board reports before my horrible experience! She and the staff have zero respect for clients and lack empathy for animals. The incompetent and cold Dr. Kelly Anderson & Garrett the vet tech, should not be allowed to care for animals. When I arrived at this falling-apart trailer called a hospital for my appointment that had been scheduled several hours prior, the receptionist asked me to put my cat (who was inside of a large pet carrier) on the scale in the entryway. She logged the "pet carrier + wt" all while seated behind the desk, never getting up from her chair to assist me. Dr. Kelly Anderson had no problem allowing me to leave the office WITHOUT servicing my pets medical care. Talk about lack of empathy for animals! After having a scheduled appointment and waiting nearly 2 hours in the patient room with mismatched paint on the walls and drywall holes, I left the office in tears. I recieved no apologies for the delay nor did a single staff member enter the room while I waited to notify me of a time-frame for service. I was offered the explanation by Dr. Kelly Anderson, with an obvious irritated tone of voice that "maybe this clinic isnt right for you" when I asked the tech (Garret) to be gentle with his handling of my shy timid cat. Dr. Kelly Anderson may have been having a bad day, but the inadequate care, horrendous customer service, and lack of empathy for an injured animal is dangerous for pet owners. Dr. Kelly Anderson, offered to stop treatment of the wound care after 2 minutes of cleaning when I asked a question. I was told that "if I was going to scrutinize everything she did, that she could discontinue the care." And that is exactly what she did, she walked out of my patient care room, made a few negative comments to the receptionist about me after opening the door to make sure there werent any other people waiting in the front office that would hear her, and went right into another patient care room. I was left to do nothing but leave the office without a properly cleaned and wrapped wound. The negative attitude that I recieved from Dr. Anderson and Garret the vet tech was based on the fact that I asked if it would be possible to do the wound care and antibiotic dosage administration in the patient room where I could be there to comfort my pet, rather than in the back office with large barking dogs. A VET CLINIC THAT CANNOT DO A SMALL WOUND CARE CLEANING AND WRAP IN THE PATIENT ROOM IN FRONT OF THE OWNER LACKS THE CONFIDENCE AND COMPENTANCY TO DO SO. After the appalling ordeal, I still offered to pay for the examination at the front desk before leaving. Adding insult to injury, IN MY BLUR OF TEARS I DIDNT NOTICE THAT I HAD PAID FOR SOMEONE ELSES INVOICE! THE RECEPTIONIST GAVE ME ANOTHER PATIENTS INVOICE. When I returned home I reviewed my receipt only to find that I had been given an invoice from another patient with all of that customers information, including their home address and phone number. I WILL FILE DR. ANDERSONS THIRD COMPLAINT WITH THE ARIZONA STATE BOARD OF VETERINARIANS! THE ABSOLUTE WORST VETERINARY CLINIC! I WILL TELL EVERYONE I KNOW ABOUT THIS EXPERIENCE. TWO OF MY NEIGHBORS HAVE ALREADY AGREED TO NEVER RETURN AFTER HEARING WHAT HAPPENED TO MY PET.

A

A Private User

Very Professional with reasonable rates. After reading the published reviews here, I had to write my own. Maricopa Animal Hospital is the only place in town to take our beloved animals. I own 5 pets and have owned as many as 8 at a time. Each of these animals were (and are) well cared for by the staff and the Drs Shelle and Anderson. These physicians treat these pets as if they were their own. They practice preventative medicine and inform the pet owners every step of the way. The support staff and office staff are very professional and have always let me know how much a procedure will cost and if there are any doubts about treatment I may speak with the doctors at any time. This Hospital also is very community minded by holding open low cost clinics and vaccines on their days off. That, to me, is the most altruistic and admirable thing to do for ones community. I have to admit that I, too, saw the notice on the door that "any abandoned animals left at the clinic after hours will be euthanized " . I realized it was put up in defense to so many irresponsible pet owners dropping off unwanted pets and litters on the doorstep of the doctors office. What would you suggest the doctors do in order to curtail that practice? Stay on the porch all night to stop the neer do wells? The notice served a purpose. If anyone dropped off the next unwanted pet they were officially on notice to accept responsibility for their act of selfishness. (either not spaying their pets or not being able to support them when having a pet became difficult.) Having those doing the drop-off owning up to their actions was the purpose of the note. When I see so many disparaging comments here its necessary to read between the lines. It seems that some of these pet owners would much rather write poison letters (and line up family members to do it too) than to admit that maybe in their excitement or grief that something may have been missed in translation. When treatment is an emergency, there is plenty of room to misunderstand. And lets not forget......seeing a doctor and receiving treatment does not mean it is FREE. Many people are unprepared for an emergency yet many feel that the veterinarian is last on their list to be paid. BUT, many of these emergencies can be avoided with regularly scheduled veterinary visits. Many of the unhappy posters would have/should have known about their pets health BEFORE the emergency if they had an established patient history with the doctors. I cant imagine how many times the Docs must be asked by perfect strangers to allow credit for their very ill pet whose illness could have been prevented with vaccines. Its time these owners, too, accepted responsibility for their lack of care for their pets. Im sure the Docs have extended treatment courtesy or payment plans to established patients only because they know the pet/patient/owner. Many clinics have had to make billing changes because they are not afforded the respect and payment of fees that are afforded to other professions. This has been documented many, many times (especially during this economic downturn) WHY should the doctors shoulder any more of this responsibility? Those in the field of Veterinary Sciences should be thanked for their knowledge, appreciated for their sacrifice and paid when services are rendered. Certainly not bad mouthed.

MA

Maricopa Resident

Its unfortunate they cannot receive negative stars. Did you know it is not their practice to notify pet owners when vaccines are due? One would think this would be a common practice for them since they have a sign on their door that states the importance! About a year ago we learned our dog had melanoma. We took him to another vet to have it removed and were advised he had an ear infection. We brought our dog to the Maricopa Animal Hospital, his primary vet, where he was treated for the ear infection. A couple weeks later we took our dog to get a second opinion on the cancer treatment. During the appt, the cancer vet admitted that he knew better than to handle our dog the way he did, our dog panicked, which resulted in our dog head butting, tooth grazing the bridge of his nose. The vet was going to have to report it to animal control, as a provoked attack, and our dog would be quarantined away from us for two weeks unless we could provide proof he was current on his rabies shot. I thought, no problem! We were just at the vet a couple of weeks ago and they didnt say anything so I will call them. Imagine my surprise when the receptionist tells me he is over due by a year!! I was completely devastated. My dog may or may not still have cancer, he may or may not live longer than a year, and now I am being told it is not their practice to let us know when vaccines are needed. Which means my dog is going to be picked up by animal control and apart from us for two weeks. If the vet doesnt tell us, how else are we supposed to know if our dogs need something? I have two kids and the only way I know they need vaccines is when their Dr, who is the expert, tells me. Admittedly I was not happy on the phone. I was stressed, crying, upset, beyond devastated and utterly helpless. An apology, even some empathy for the position I have now been put in would have gone a long way. The receptionist was anything but sympathetic. Today, almost a year later, my husband calls to schedule an appt because our dog has an ear infection. He is told they are refusing service because of me. No one from that office called to hear my side of what happened or why I was upset. The only person I talked to was the receptionist. They are just refusing to treat my dog, who did nothing wrong, when they are the professionals who know what vaccines dogs need and when. How tough would it have been to say, hey we cant do this today because your dog has an ear infection but he needs to come back in a couple weeks because he is behind on his vaccines? Imagine how much different things would have been, for all involved! For the life of me I cannot fathom how it is not their practice to notify pet owners of something as simple as a vaccination being due. And how utterly childish to not call me and discuss the situation before just refusing treatment. The only reason they were called today is because I needed something local and quick so I could get him better as soon as possible. Lesson finally learned. I will drive 45 minutes to a professional vet, so my fur babies can be taken care of.