Del Valle Pet Hospital

Reviews 12

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Alexandra Layne

When someone calls to get quotes on vaccines and exams, it is probably important to not laugh in annoyance at your future customer. I have never had a puppy, and am calling around for prices and to get a feel on a good Vet in the Livermore area. When I called Del Valle, I got "it depends on when you bring them in, how old they are, how many they need..." So I said, "he will have his first shots from the breeder, and he will be 10 weeks old. I dont know how many he needs because this will be my first pet." And her response was "ha, well that doesnt help." She went on to tell me that I would have to do an initial exam, and continued to sound annoyed and that she had no interest in helping me understand this process at all. I will never go here and although I should give one star, I dont want to take away from the potentially great staff that has actually had some training and probably manners. Del Valle Animal Hospital should seriously consider a new secretary. I can imagine Im not the only pet owner who will go somewhere else due to the lack of understanding, caring and teaching done on the end of their staff.

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Amy Damianakes

I brought my Havanese Rylee in at 8 today having never been seen here before. I am so impressed and grateful to the staff. They fit me in immediately and gave me an extra towel as Rylee had soiled the one I brought with me. The most amazing thing was Rylee usually shakes like a leaf at the vets office and instead she was amazingly calm throughout the entire exam and treatment. She felt the kind, warm and caring spirit that embraced us. Kacey, the vet tech, was wonderful with her. Dr. Connor saw us right away and was great at explaining the treatment options and working with me to chart the course for next steps. She immediately ruled out my concern over an obstruction. Never once did I feel she was trying to push me toward expensive tests that were not needed. She did recommend that I get Rylees teeth cleaned and her explanation regarding why was the first time I truly understood the risks of NOT doing it for an 11-year old dog. They were prompt and thorough and down to earth. I wanted to share my appreciation and advise others to choose Del Valle for your pets.

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A Private User

Recently I called for a quote for teeth cleaning. I was given a price over the phone. The price changed several times afterwards on basic items such as oravet. Then a misquote on meds from $270 to $19 add to the $674 for each dog. I was told by 3 different staff members several rude comments: I cared more about price than care, ($674 for one dog to have teeth cleaned) , no extractions included," dont worry its just an estimate" and" I dont memorize the price list nor do I have a calculator with me". I paid for two visits (two dogs same time) and blood sample for one (total $213), then the quotes went up to $930 and $745 with no guarantee that would be all. This was based on maybe 4 extractions. I now have another vet with pricing of $354 each dog same exact care and procedure. Must be a huge overhead! I would not recomend this vet to anyone.

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Kelly Costello

I really like the staff here. I have a rescued abuse case Great Pyrenees that is very scared of people and hates his feet touched. Although I have a home vet for most things for him (he does better at home) I do bring him here for his nail trims every few weeks. They have been great with him! At first he would get so nervous that he would expel his anal glands (not pretty from a 130lb dog). They have been patient and gentle with him and although he still needs to be muzzled, he doesnt hate his nail trimmings as much.

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Andrew Brown

They are wonderful! They have been able to squeeze my dogs in when there has been an emergency. The staff was willing to move appointments around and switch some appointments to make sure that my dog was okay. I know they have switched some appointments on me in the past when it was just a check up and I am so relieved they were able to do it for me in my time of need.

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Crystal Slattery

I am pretty picky with doctors especially when it comes to my pets. I have been extremely satisfied with the services that I have received at Del Valle. Over the years I have had to have a few pets put down and every time they are warm and friendly. They really show that they care about you and the animals.

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Tim Norton

I have three dogs and I know that when I go for my appointments with them the doctors will give them their undivided attention. They also call a day or two after to follow up on how my dogs are feeling and to see if they are okay. I really appreciate that.

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Jordan Kline

Being new pet owners we wanted to get the best services possible for our new boy. The vet was able to answer all of our questions and take care of all the shots that we needed. We look forward to going back to keep him healthy.

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Carrie Brocato

The doctors and staff are very kind and caring. They always greet myself and my pet when we walk in for our appointments. They make you feel very welcome. I would highly recommend them to my friends with pets.

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Jeff S

The doctors and staff at Del Valle Pet Hospital are very kind and caring. They always greet you and your pet when you walk in and make you both feel welcome. I recommend Del Valle to friends with pets.

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Carol E

The staff and doctors are all very caring and follow up with you after procedures. They have called to make sure that my pets are always doing well. I appreciate the extra care that they give my pets.

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Jill T

I ALWAYS recommend Del Valle Pet Hospital! The staff is wonderful I have full faith in them to help keep my "kids" as healthy and happy as possible. I cant imagine going anywhere else!

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