Category: | Family Practice Physician |
Address: | 12099 W Washington Blvd #400, Los Angeles, CA 90066, USA |
Phone: | +1 310-398-3803 |
Site: | sanamedical.com |
Rating: | 3.4 |
Working: | 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM Closed Closed |
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Chelsea Scott
Sana Medical Group is unfortunately one of the reasons that HMOs are given a bad name. Not for the physician care, but because of the front desk and assistant staff. First, they dont dress appropriate to their field. A medical office is not a kickback environment or a hang out. Medicine is serious business, so the staff should look the part. Take the daggers out of your ears when you come to work. The look unsanitary, and put on a white jacket. Try to at least look like your might wash your hands. Then there is the matter of time. If an office says it opens from 8:30 - 11:00 for lab work, the a.m. staff should be on time. Twice I came and the door was locked. I called 45 minutes latter (after 9:00 a.m.) and someone answer the telephone. If you cannot get to work, then someone else needs the job. Finally, the practitioner or nurse should be available to give you lab results (if there are concerns, over the telephone). They give you access to Patient Fusion, but this is just another "pin number" to remember. It also takes the responsibility off the medical professional for getting back to their patients. Enough said: The entire support staff needs to meet to go over bedside and professional manners. It is shameful and the reason why too many people resort to healing themselves.
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ANHAO BENSON
Their accounting offices are terrible sends a bill a year after the session is done. Then threatens to give the bill to collections within a week of the 1st bill, so when you do receive it you must pay it in their offices immediately to avoid penalty. After 6 months they send the SAME bill and ask you to pay even though you already paid it. I will NEVER EVER to go this group again. I normally dont write review unless its absolutely great or terrible. I am going to go on great lengths write as much negatives reviews as possible to let others know of this terrible office. The wait ranges from 15min-2hrs, average I would say for a doctors office. The visit from the doctor is super fast, and you have to make an appointment to know your what your results mean.
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Emily Cota
The staff there is very kind and welcoming. Cynthia, Alejandra and Maria are very helpful and caring. Thank you ladies!
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Patty Orellana
The receptionist Maria was very helpful and she was very generous. Great customer service!
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Itslesleycalvo
The nurses need to smile more.