Muir Oaks Veterinary Hospital

Reviews 7

LI

Liza Stein

There are several excellent Vets in the area, Muir Oaks is NOT one of them. I have been going there for years with both our dog and cats and the service and care has down way down hill. They are extremely over-priced and expect to wait a lot, before, during and after the appt. They seem to make-up whatever suits them ie: we are the only ones who can fill the prescription, this is the only option for treatment and "by law, you cant have your pets remains, you have to pay us to depose of the body." Dont let them take your pet to the back alone for tests. The assistants are well meaning but pointed out the wrongs lumps to test, two out of three times. They extracted our dogs tooth and broke off 2 of the 3 roots and said nothing when we returned for repeated swelling/infection in our dogs face. They just keep prescribing antibiotic over and over. We did go elsewhere and the 1st thing the new vet said was lets check for a broken root! It was two broken roots and the infection went into the bone and sinus. Yes it could have killed him! He had to have extensive surgery to correct this as the pieces of tooth had migrated through the bone. We used to board our dog with them and in the last year our pet came back in worse shape than when we left him - skin infections, no medication consumed for days - they charged $4.00 a pill to toss the pill in with his dry food twice a day and were surprised to find the pills in his cage days later. The front desk staff seems to always be new and not yet trained. But you have to argue with the manager when they charge you for something the staff told you was "no-charge." They often forget to include everything when you leave. So you have to come back and get the rest of the medications. Check what they tell you and where they refer you or youll pay through the nose and it could jeopardize you pet. Its a struggle to get your records sent to other doctors. The attitude toward clients is not good, expect to be put on-hold/hung up on most of the time.

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Angie Stubblefield

The goodness begins with the front desk ladies, who are ALWAYS kind and patient, even when the phones are ringing off the hooks and they have clients waiting. This is the first impression of the office and its a very positive one! Next, it is a nice and CLEAN office. Back office staff so friendly and they remember your dogs from one visit to another, another thing that impressed me. The vet was friendly, clearly very knowledgeable and obviously cares for your pet. Pluss all the way around. When I first decided to become a patient here (my dogs) I was a little concerned that because its such a nice office that the prices would be out of reach, not so. The prices are very much on par with the rest of the vets we have been to over the years. This was a relief. I am definitely pleased with our care here and would highly recommend them to anyone looking for a vet in the Martinez area. It is right off the Morello exit so it is easy to find and easy to get on and off freeway.

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KE

Keep Private

Made an appointment with Dr. Codner AFTER inquiring what the office visit charge would be ($45 per dog). At the end of the appointment, I was informed that Dr. Codner charges $130, PER dog, just for the office visit. I brought two dogs for examination and walked away with a bill for over $600. Apart from a couple of skin scrapings and being sent home with a 3-WEEK course of antibiotics, how can MUIR OAKS VETERINARY HOSPITAL justify this blatant extortion? Dr. Codner refused to reduce the office visit charge. Even after being billed that exorbitant amount, she was unable to determine the cause and, therefore, correct treatment for the dogs. Im sure that there are more reputable vets out there who are not filled with such a sense of self-importance. Vets that actually want to help animals and charge a FAIR price. I will never go back.

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Scott Tremayne

Dont quite understand all the negative reviews. Ive been taking our dogs & cats to MOVH since 1998. I have had nothing but the best experiences from their staff & doctors. I take my Border Collie there every 3-6 weeks for a pedicure, & have done so for the last 5 years. I visit MOVH constantly & have NEVER had a bad experience. MOVH has always accommodates my last minute phone call to get my dog &/or cats in for either a check up or pedicure(s) due to my hectic work schedule. 99% of the time, I can be seen that same day. That is what I call GREAT customer service. Their prices are more than fair. I have never walked out feeling like I paid too much. To the naysayers who believe Melody &/or Bob are posting fake reviews, YOU NEED TO GET YOUR HEAD EXAMINED! I suppose my post is a lie too... Stop spreading vicious rumors & lies.

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Joan Toole

My rescue Cocker Spaniel had many health issues, one after another, so we were at Muir Oaks frequently during her lifetime . . . And she could not have received better (or more loving) care. Dr. Herder often consulted with specialists to determine a particular diagnosis and/or treatment and worked closely with Sage Specialty Hospital for more complicated surgeries . . . and ultimately for chemotherapy. For those reviews complaining of the high cost, may I suggest pet health insurance (which was literally a [Babys] lifesaver for me) . . . and quote the old canard, "You get what you pay for". The very first thing I did with my new rescue Cocker Spaniel was to take her to Muir Oaks for her "new pet" check-up. She cant possibly get better (and more loving) care anywhere.

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Linda Ford

Our family has been with Dr. Herder for over 30 years. We have had dogs with many different health issues. Dr. Herder never stops trying to find solutions to help our beloved dogs. We recently lost a rescue dog from a problem that he had prior to rescue. Dr. Herder did everything possible to help us give him a longer life. We then rescued another little dog. Max came from out local shelter in Vallejo. He had an ear infection that the veterinarian the shelter used was treating but wasnt working. Dr. Herder took samples and found one ear had a yeast infection and one a bacterial infection. Maxs ears are better after Dr. Herder changed the treatment. Over the years it worth the travel from Vallejo to Dr. Herder to get the best care we can for our beloved dogs.

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Hope Garcia

Dr. Herder has been the vet for my last 5 cats over the past 20 years. She is quite knowledgeable and has provided the best possible care for each, and in their late years, ensuring their comfort but not prolonging the inevitable. The past 11 months have been particularly difficult. I lost my 2 baby girls (both 18 years) to kidney disease -- the most recent was 3 wks ago. Dr. Herder was gentle with them and helped me thru the experience. Im grateful she understood my need to be with them. The staff and doctors at Muir Oaks have been comforting and understanding of my grief. Now its just me and my little boy kitty, who was diagnosed with kidney disease just a couple of months ago. Im comforted knowing that Dr. Herder is his doctor too.

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