Apria Healthcare Branch

Reviews 15

RA

Rafael Pineda

So when I read all the other reviews on here I thought . . . cant be that bad. I went there today to pick up my cpap machine. When I got there the young lady said that my machine is here but a respiratory therapist needed to set the machine but they were on lunch. The young lady said she could call me later in the afternoon when it was ready. I told her no problem as long as I can pick it up today, she said no problem. Cut to three hours later, she called me back and said that it was configured but accidentally got shipped out by someone. So now I see what everyone was talking about. I wouldnt use them again except Im sure I will have no choice because this is where my insurance will send me. The girl was really nice but geeez, just get the order right. Not the end of the world, Ill still be getting the machine just a few days later than i wanted. If I die in my sleep before I get my machine, Ill be haunting this office daily.

---

PA

Paula Sasso

We have been trying to get an extra long hospital bed delivered for four days now. Its been a complete nightmare and we still dont have all the parts for the bed. Theyve never come with the time window we were given and twice they didnt show up at all. Then last night I got a call from them at 2:20 AM to ask if I still wanted to extra long kit for the bed! I said yes, asked if it could be delivered today, and was told it would arrive between 11:30 and 2:30. I stayed home from work to receive it and another no show. I called and after being on hold for 1/2 an hour the woman who was helping me said shed put me on hold while she checked with the dispatcher to find out what time the driver will get here. After another 15 minutes on hold I got the dreaded dial tone. Worst service ever!!!

---

MI

mike beltran

I have been trying to obtain CPAP materials for almost three months and get no results. My Dr.s office has sent two full set of documents and I have no supplies. I have been told it is Medicare---- well if two offices talk and exchange information you would think they could work to a solution. NOT THE CASE. 4/23/15 Just received word that I can get supplies today SIX MONTHS AFTER STARTING THIS PROCESS. Filing a complaint and demand a response. Have found out that documents needed were never specific in their nature which made the completion process impossible. At this point it feels like they really do not care about client satisfaction. Lets see what happens with my compliant.

---

GR

Graham Thomas

So its a warehouse right? They have trucks and everything. But they wont give you any product. They have to place an order and have it delivered a week later. Also, all the RTs take the same lunch so the already constricting business hours are shortened. There is no appointment confirmation nor reminder sent so double check they didnt tell you the wrong time. During my mask fitting they didnt have several of the models and were trying to show me the pictures. When I asked if the samples were clean she said no, so I used a travel wet wipe I happened to have to clean them.

---

CA

Casey Coulter

One star is too generous. Unfortunately many health care providers send their patients to Apria Healthcare for durable goods, where their patients are exposed to what might be the most incompetent and dishonest company in existence. Apria charges way above market price for goods and their customer service is beyond terrible. Their customer service representatives will lie to you, hang up on you, transfer you to voicemails that never get a response; anything to not have to assist you. Dealing with Apria Healthcare is a nightmare.

---

MA

Marjorie Manies

Complete Idiots, all the time, every time. One time they gave me a Wheel Chair after I left on a 2 week vacation. Another time I got a CPAP machine with no instruction. It kept me awake for 3 days. Another time I asked for a walker I had to return as it was not even usable in my house. I wish I did not have to use them. Now they called me up on Saturday to have the Doctor send them a Faxed prescription, like I am God and can make a Doctor do anything. Crazy Company.

---

DO

Dolly Villanueva

i work in a HOME HEALTH AGENCY and their service is the MOSSSSSST SLOWEST THING EVER, they dont even give you a call if they need something. if you wont give them a call for update, they wont even process it. and THATS SUCKS BIG TIME! it happened to me SEVERAL TIMES ALREADY! i just dont have a choice what DME company to use in that specific area, but if given a choice and chance, I WONT USE THEM! not Business friendly AT ALL!!!!

---

AN

andrew B

Placed my order on Nov 16 or 17. Called on the Nov 26 to see where my Cpap supplies are. They told me it would be redielvered on Tuesday the 28. I call on the 29 to see where my supplies are. Now they are telling me because they messed up now someone has to be home to sign for delivery. I have had nothing but problems with this company I would give them a zero if I could 0000

---

BE

Ben Z

Very bad at providing information to customers. No way to track shipment or inquire about order. "Customer service " number does not allow connection with operator just in case your issue / concern does not strictly match up with their bewilderingly byzantine menu of options. An "F" goes to their director of customer service, and to the person who came up with their phone menu.

---

SA

Sam Leung

Very poor communication in their logistic department. I called back 4 times to schedule a pick up. No body showed up. When I called to confirm that my pick up was scheduled. They were unable to locate the driver, nor confirm the schedule. I ended up dropping off the equipment to local branch myself.

---

DI

Diane Dawes

Virtually impossible to contact to simply order supplies. Who has the time to sit on hold for thirty minutes?! They need either email order ability or a voicemail to receive orders. Im going to have to drive down myself today to get supplies. Unnecessary waste of gas!

---

LA

Laura Menchini

They sent a wheelchair to the wrong address, after I called 3 times with the new address. Then they used an old address of a house that was sold 7 years earlier. They are the absolute worse. Unfortunately, if you are a Kaiser member, you are stuck with them.

---

RO

Rose Ann

Promptly received tubing for my CPAP. Then got a 4 page agreement to sign. When I wanted to ask questions, I was connected to a woman in Manila. When she couldnt answer my question I was put on hold until I was transferred to a supervisor. In the US! Yeah

---

PH

Phill Guillory

In a word, this place sucks! I am a Kaiser patient. Kaiser must get a great discount on items from this company. There is no reason otherwise to use them. Long hold times, placated information (lies!), and missed appointments are just a few of the problems.

---

NA

Naomi Ramos Moran

An order was placed with this company a week before my surgery for a walker, and on the day of my surgery from the admission office of the hospital I had to deal with getting some help to get a walker. Stressful situation to face going into surgery!

---

---