VCA Southeast Area Animal Hospital

Reviews 8

A

A Private User

WOULD NOT RECOMMEND UNLESS YOU ARE SEEKING EXTREMELY AGRESSIVE TREATMENT INCLUDING MEGACOST. Found the vet tech Joan to be incomplete in her care and education and yes, quite rude behind the scenes. Took my cat there once when she had stopped eating. Vet was knowledgeable but not good at care of me who loves her pet. Overwhelming shotgun approach to care. Many meds prescribed and side effects not discussed. Had to research them on my own. For the price,education should be included. When questioned about their prices,in comparison to other local practices, answer was to bash other local practices stating Broadview was a treat and street practice and you get what you pay for. You certainly dont get what you pay for. Discussing Broadview with someone who uses them extensively, report was they paint a realistic picture of morbidity and mortality. Walking into this practice, several of the techs behind the desk were openly discussing multiple specific procedures and the price increases on them. This practice is about money. AS A HEALTHCARE PROFFESSIONAL I DO NOT RECOMMEND THEM AND WOULD NEVER TRUST THEM WITH A BELOVED PET BEHIND THE SCENES. When you confront them with their offensive behaviors they make excuses,instead of a sincere apology, laying it back on you as the cause of it all. Pretty dysfunctional during an upsetting stressful time. DONT USE THEM. THERE ARE BETTER, LESS EXPENSIVE OPTIONS AND AGAIN, YOU DO NOT GET WHAT YOU ARE PAYING FOR.

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ME

Me Anonymous

This is the 2nd worse place to bring your pet in the Denver area, the first being 29th. Went in for an ear infection because our regular vet couldnt take us . 1. Walk in ; no greeting, no friendliness from both women in the front. Paying wasnt any more warm or friendly, she left to help a customer while I was in the middle of paying... who does that in a non-emergency?! 2. The phone rings and ironically she was more pleasant to the person calling than she was to me, everyone who has worked customer service should know that you acknowledge the physical person whos there , THEN answer the phone. 3. The only positive was that Dr. Gamble was fantastic. 4. They sold me on the most expensive ear treatment available. A new gel that is inserted in the canal and is suppose to slowly release medicine . I could hear my dog yelp in pain while they were doing it in the back. Not worth it. 5. They should def. offer options, like A) pro vs. con, option B) pro vs. con etc... 6. 236$ for a simple to treat ear yeast infection, OUTRAGEOUS. 7. My biggest issue: After spending that much money and trying on this new medicine, I DID NOT receive a call back to see how my dog was doing, if he was getting better or worse , if I had additional questions, if the medicine was working , like I usually do from "normal" vet offices. DO NOT RECOMMEND.

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A

A Private User

I have taken my puppy here since I got him several months ago and I have always gotten the impression that the staff doesnt think I can take care of my dog. I recently took him in to get his nails clipped when I was told that his ear was a little pink and that I would need to wash them out with an ear wash that I purchased from them that day. One week later his ear did not improve and got worse. When I took him back in, they told me that I hadnt taken him in for months and that I shouldnt have left his ear untreated. Problem: I had been there a week earlier and would have come back sooner but their schedule wouldnt allow it. Then when they took him into the back to clean his ear I could hear the staff making snide jokes about my care for him. "Ten dollars says the other ear is infected too. They arent washing these out." I understand that veterinary staff are sympathetic to the animal, but I am in no way a bad parent or neglectful of my dog. Bottom line: you are a business, and a business cannot succeed if they are rude and condescending to the patient. And although I may not be the one getting treated there, I am the one paying. Learn to respect your clients or you will lose more than just me.

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SH

Sharon Childs

I have 6 animals I take to this clinic/hospital, 3 dogs & 3 cats. Dr. Games and Dr. Cohen are very knowledgeable, have great bedside manners with my pets and genuinely care for the health of my pets. Kristy, a Vet Tech there, is very good as well. Joan, the Office Manger has been there many years and is a CVT as well. She is always helpful and willing to explain to the customer, when asked. I am a Vet Tech myself and appreciate good technicians. Where expense is concerned, its a bit pricey, but that is due to the fact that VCA is a Corporate conglomerate that has consumed many smaller practices and prices are standardized under an umbrella the Corporation has set. I only go to Southeast VCA because of the excellent Doctors who reside there and who have practiced there in the past. I recommend them because of Dr.s Games & Cohen. Their compassion and expertise overrides the costs they are expected to charge. They also allow some leeway, when able. Good work!

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KA

Kaley McGill

Love this office! We usually see Dr. Cohen and Jessica who are just amazing, but everyone here is friendly and helpful. Dr. Cohen always goes above and beyond to take her time and answer all of my questions and concerns. They both always take the time to let my dog sniff and get to know them before driving into examining her, and that extra effort to make sure she has a positive experience is so important to me and my pet. So grateful for the peace of mind that VCA brings to my family. I also highly recommend their Care Club. I love knowing that I can bring my pet in whenever she needs and many of the costs are already paid for. Thanks for all you do VCA!

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AR

Arianna Diaz

Honestly the best group of people working with your animals. I have an austrialian shepered, 10 month old puppy. He is very hyper, so I thought that was going to be a problem. They treated my dog as if it was their own. They were very friendly, excited, happy, and playful with him. They spoke to him like he was the coolest dog they have ever seen, and they were very comforting during his procedures. I cannot describe enough how awesome they treated him. I peeked in the back room as they were testing him and my dog seemed so excited and comfortable. It made my heart smile to see people who truly care about my dog as much as I do.

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ER

Erma Urias

This was the first visit for me and my beautiful dog Laiya. I didnt realize how sick my dog of 14 years was; the whole staff and especially Dr. AJ were absolutely amazing. They had never seen us or my dog before and had to tell me that my friend was dying. They treated us with so much kindness and compassion. I feel so at peace having left her in their hands. A few weeks later I get a card that the staff all signed, of course, making me cry again lol, but so happy her last day were with this wonderful group of people.

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JE

Jennifer Roby

We love Dr. Games. The Best vet ever. He has been taking care of our dogs for at least 5 years. So personable and knowledgable. I hope he never leaves there. He was there for us when I had to put my little Natasha down and didnt push on me making that decision. He trusted my judgement when I thought she was ready. Also he listens to new treatments or ideas. We have been going to VCA for over 8 years with our pets. We never had an issue with any of the vets at all.

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