Aspen Dental

Reviews 5

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Keiliha Reid

What can I say or should I say where should I start. I have never had such a wonderful experience and out of all places at a dental office. From the moment you enter the door the staff are warm and welcoming. There is never an extended wait time and even the doctor on duty will assist the reception/management staff if there is a delay. Maria and Yolanda are extremely knowledgeable and able to answer any questions promptly and efficiently and if they do not know the answer they will make it their duty to find the answer immediately. Both ladies also go out of their way to ensure you are being charged/billed accordingly and will assist in rectifying any discrepancies, if any, found. Kailah is such a motivated and bright assistant. Her knowledge level would make one think she is the actual hygienist/doctor which is much appreciated. She is also warm and makes sure she offers support and encouragement throughout the entire procedure. I feel confident that she would make certain my procedures run smoothly each time. Janette is the BEST hygienist one could ever ask for and in fact if she is not available I personally will wait until she has an open appointment. She is the only hygienist I have ever encountered who not only performs the best, most prompt and thorough cleanings but ensures she assesses/screens for any issue that may be occurring and brings it to the doctors attention. Lastly, Dr. Auguste, is an amazing DDS. He is gentle and polite on every encounter. He listens to his patients and makes every attempt to ensure customer satisfaction each and every visit. I must say that the Fairfield, CT dental office is ran by the best staff and encourage anyone in the Fairfield county area to check them out. They offer flexible hours and an assortment of services that one could benefit from and this includes whitening and Invisalign.

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darlene Manson

The actual oral care was acceptable but have nothing good to say about all other areas of the practice. It took three attempts to get a cap made that would fit correctly. The mold was made fine because I had no problem with temporary tooth. In the middle of this ordeal headquarters closed the location local to me. Even more frustrating than having to keep going back and now to a location very inconvenient for me was the scheduling nonsense I had to go through. Appointments are confirmed two days before. The first time I was called the day before my appointment and asked to reschedule my appointment I had no issue. Again the second time I complied without much concern but then it happened again and again. The fourth time when I arrived I asked why and was told lunch schedules were changed. I sat in the chair for 45 minutes never seeing the dentist before I walked out. I had to leave in order to get to the appointments I rescheduled. The next ordeal was getting my X-rays sent to my new dentist. Not once after the five days of leaving a message did the office manager return my call. It only took 2 calls (only 1 1/2 weeks) to the "Patient Satisfaction Team" regional manager’s office to get the X-rays emailed. Of course another call to get the code to be able to open the file. Instead of anyone trying to ease this ordeal for me I was treated and spoken to as if I was an annoyance. There is one star only to allow me to post this experience. I love my new dentist and her staff so something good came from this horrible experience.

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Ellie De la Cruz

I had my appointment on a Saturday, when the billing person tried to contact my insurance company they received no response, so I was told that on the next Monday they would check with my insurance and let me know what I had to pay out of pocket. They had me sign a few papers, one of them was consent to pull my credit, I signed thinking "Ok. If the bill is huge then Ill have to make a payment plan". Monday came and I had a credit report email saying this office had made an inquiry, I then called the office to see how much my bill was, it was $13. I then asked why they would put an inquiry on my credit over $13, they said it was the procedure they had. So then I go to pay the $13, I ask the lady how much is owed to double check, she quotes $1500+, I asked why? She showed charges for my "next appointment", which I questioned as I never made plans to have their services because of them pulling my credit, so I had to let her know that I had not scheduled any services, therefore, I did not owe any thing close to 1500. After she took all that out, it comes to light that I actually didnt owe anything--insurance covered it. Overall, I got them to take pictures of my teeth, a doctor to poke around my mouth, a credit report inquiry over $0 owed, and really inconsistent communication. Never going back there.

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Omayra Bauza

Excellent experience. Yolanda who sits in the front desk area was professional, polite and extremely helpful in answering all my initial questions around financing options, and giving me realistic expectations to help ease all the anxiety I had about visiting a dentist. Although I just met her that day as a last minute problem focus patient I felt a sense of welcome that immediately made me feel like I had walked into the right place for my issue. In fact, everyone in the office that I interacted with at any point offered a welcome or a smile. I had not gone to a dentist in years due to my low tolerance of pain. Yesterday, I went back in for my first round of treatment which was for a root canal. Due to prior dental visit experiences at other locations I could not sleep the night before. I was literally shaking as I walked into Aspen that morning but as soon as I came into the office I was assured that I would be taken care of and comforted . Dr. Auguste was professional, knowledgeable and excellent in keeping me informed and offering comforting words every step of the way which helped ease my fears. I felt absolutely no pain at all during the root canal yesterday and do not feel any pain today. Thank you Dr. Auguste. I am pleased to say see you at my next appointment.

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H MG

This one dental place in particular has made it really difficult for me to trust dentists. Anytime I think about setting up a dental appointment, I experience a lot of anxiety. Got my wisdom teeth removed at this very unprofessional dental office. The injections they used to numb my gums hurt like hell and they didnt even offer to apply numbing gel beforehand (after I had already told them Im a huge sissy with needles.) I was awake during it, but my jaw was numbed. It didnt hurt but it was still really uncomfortable being manipulated and moved while they yanked my teeth out. Also, the dentist and the so evidently uneducated assistants told me repeatedly that I had 8 "giant" cavities that will soon turn into root canals if I wait much longer to get them filled. I have a new dentist now who told me that the last dentist hadnt made these problems up, but that there were only 4 very small cavities that could be maintained by flossing often and using fluoridated toothpaste. And that they were not nearly serious enough to immediately fill. Everyone, make sure you go to a good, professional dentist place, and not to these ghetto scammers. Each and every staff member here is why there is such a negative stigma attached to dentist visits.

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