Ark Animal Hospital

Reviews 8

KI

Kim w

How is Anna Maxwell even a vet? How can someone so heinous, miserable, rude and horrible work with animals and even more so, WHY is anyone trusting their pets with this woman?????? There is no way this woman cares about your animal. She is only interested in your money, which is Obvious by the bribery they provide of you write them a good review. They will give you $5 whole dollars for a proven 5 star review. We met with this awful woman one time for a routine wellness and senior arthritis visit. She never once looked at our dog. She was so gruff and rude the dog literally hid in the corner cowering from Maxwell the entire visit. After 10 minutes of her questions and snide comments regarding our dogs health (which was perfect other than a little arthritis, the dog even has sparkling white teeth) she sent her tech in to finish our appointment and while standing in the doorway of the exam room she said "Muzzle that damn mutt". MUZZLE??? The dog was COWERING in the corner with face buried hiding from this beast of a human. HOW is this woman still in business? The arthritis treatment plan we were quoted was $35 per visit but two days later the receptionist called and told us "After Dr. Maxwell reviewed her notes, shes decided your weekly treatment will be $175 PER VISIT". i clarified with the receptionist who sheepishly confirmed. When I said "Clearly she doesnt want our business because we will never come back" the receptionist laughed and nervously thanked me. Never Ever go here. Never. I cant even stress this enough. This woman is so mean it makes me absolutely sick that she touches anyones pet.

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Ena Kalkan

I went to this animal hospital first with my new puppy from Puppy Avenue because the first vet visit was free. I guess what bothered me the most was that I wasnt able to see what they were doing with my dog because they took him behind the counter/door and placed a flea and tick medication on him while examining him... supposedly. After all was said and done, they gave my dog a clean bill of health. Awesome. Not really. The next day my dog was coughing and sneezing. I called Ark to tell them and they said it would be a $70 visit fee. So thinking that this was unacceptable the day after I received a clean bill of health, I decided to go to another vet. Upon going to the other vet: 1) My dog wasnt healthy - he had an upper respiratory infection. 2) They said they put a topical flea/tick medication on him but he ended up having fleas a week later! Unreal. Update: After leaving this review, a Dr. Maxwell called me to pick a fight with me. Sounded like she had zero intentions to apologize or help with the issue. She then proceeded to talk down to me in a rude condescending manner. I honestly wouldnt recommend visiting this vet.

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Jeremy Grombala

Took my dog here out of convenience for yearly vaccines. The staff is really friendly, however they try to pedal you every product imaginable, cost of services (I found) to be at least twice as much as other vets in the area, they take your pet to a separate room to check up/vaccinate (so your not seeing whats going on), a few weeks after vaccinations my dog began having seizures, and now has trouble walking. Sure it cold be old age and other contributing factors, but it sure is bad timing with proximity to initial care. Also returned to have my dog examined after his seizure, they did what they said was "more comprehensive blood work" then the blood work that was done a few weeks prior.... blood work and x-rays my bill was over $700! Then they called a few days later to recommend a antibiotic that was over $200 they recommended I neuter my dog... their cost... over $700, but went down to $669 since I had recent blood work. I found other vets that charge half to 1/3rd of their price. If your looking for friendly staff, over priced service, and a vast array of products pitched to you .... this is your place

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JO

Josh Featherman

My wife and I took our new puppy, Harley, in for her free visit after purchasing her from puppy avenue. We found the staff extremely friendly and knowledgeable. However weve had a couple follow up visits because she developed pneumonia and then a fever, and found that the cost of care is very high so weve unfortunately had to look at other vets in the area. The only other chief complaint is that you arent in the room with your pet when they receive treatment. Dr. Delucia & both techs that weve had (Im sorry Im awful with names) were fantastic. They even did what they could to alleviate some of the financial burden. In summary I would say this is an amazing place that takes great care of your pet, but be prepared to pay a little more than most other animal hospitals in the area.

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Albert Thompson

The "doctor" will not do any procedures in front of you. She is rude and condescending. asking questions is a big No No to her because it will make her get offended to use her limited brain to give you some sort of reasonable answer. Also, she uses the same garbage that you can buy in CVS for cheaper. Frontline doesnt work, but she apparently has a contract with them because it is the only product she uses. If you want other pet meds, they refer you to a website. They took my dog away, told me they did a checkup and gave him medicine, then tried to sell me more unnecessary services. Also, my dog got sicker after the visit and I decided to go to another real Veterinarian to undo the damage done at this place. They need to just take her license and shut this place down.

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Gregory ray

We have a very sick kitty who, when we found him, was only given 3 to 5 years to live due to a congenital heart defect. He was seen by a cardiologist who put him on heart medication twice a day. When he turned 3 years old, he started to become very symptomatic and started to have trouble breathing. His breathing got so labored that we made an appt for someone to come to the house and put him down and end his suffering. We ended up making a last minute decision and took him to Dr. Maxwell to see if there was anything else that could be done. 2 months later, Pickles is doing great! We cant thank her enough for the extra time she has given us with him! She is an EXCELLENT doctor and we highly recommend her! Ark Animal Hospital - Jacksonville, FL, United States

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Janet Bennett

Having had animals all my life I have experienced many vets in many states. After taking my pets to Ark Animal Hospital I now know that all vets are not the same. Dr. Maxwell proved to be incredibly skilled when performing a complicated surgery for my dog. But that wasnt what I loved the most. She doesnt just work with animals, she loves them. Her hospital is more than a business to her and it shows in her care. I was not upsold on unnecessary procedures and she was more concerned with my dogs care than she was in the cost of the bill. I will never go anywhere else as other vets pale in comparison. Thank you, Ark for being so wonderful!!

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Eric Weyh

I recently dropped my 2 dogs off to stay one night and get both of their shots. When I came back the next day my bill was over $650.00. We have since contacted the clinic and Dr. Maxwell has given us a credit of $143. even though she cant say why the charge was so much. As I asked her if she would pay or complain about getting her oil change for $500.00 she wouldnt answer. She is truly condescending and will charge you for every she can get away with. This is the second time we have had our animals stay over night and both times our animals were dirty and extremely over heated. Please be very careful when going to this office.

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