Cuyahoga Falls Veterinary Clinic

Reviews 3

HO

Holly Blaser

In brief, my cat is no longer with us, while I do not blame CFVC, I just want to inform others that if you hoping for answers, I feel their equipment or skill level isnt going to help. I visited this vet 6/20/17. My 15 year old kitty was not eating very well for a month or so, I was told by my vet that I needed a referral for an Ultrasound to make sure she wasnt blocked or had a mass. I called the recommended clinics, they could do it on an emergency basis, or an appointment for a week later. I thought Id try local vets that have Ultrasound equipment to see if I could get her an appointment sooner. Luckily enough Cuyahoga Falls Vet Clinic had an Ultrasound, could get her in the next day, yes! So they set me up for 2pm, I explained to the receptionist she would need to be sedated, as it was for her abdomen area, and she seemed confused that I would need sedation for an ultrasound, which I found odd, most cats will not sit still for that, but she set it up anyway. In the morning, 8 am, I went to work in Canton, I called them again to confirm the appointment for 2pm, asked yet again if theyre sure she wouldnt need sedated/fasted. She went to ask and said "yes, she does need sedated, if you want that Ultrasound today, you have to get here right now". Unbelievable, I tried to tell them! I had to drive all the way back from work in Canton, to pick her up take her in, and then go back to work. I should have known this was a sign and cancelled due to the lack of knowledge. The staff was very friendly, the doctor was lovely, asked lots of questions, her records were sent over, I gave a thorough explanation, a CD with xrays. When I picked her up, was told the images were available on their website. According to his report "Ultrasound did not reveal any unusual masses, nothing out of the ordinary was observed along the intestinal tract", he said the next step is exploratory surgery, and he recommended a steroid which we gave her. I did not want surgery unless we knew what we were looking for. I gave the images/ report to my regular vet, she told me that the "images were of poor quality", which I expected as they came from their website, not directly from the machine, but I told her lets trust that he saw what he saw. We tried a few types of antibiotics to make sure it wasnt an infection. She got worse and worse over the next two weeks, eating less, yowling in pain more frequently. My vet said we have to get her another Ultrasound, lets get her to a facility with a Internal Specialist, we did. 2 Days later, I had a diagnosis: Intermediate Gastrointestinal Lymphoma. Cancer. On the Ultrasound, he saw a significant mass, and because of that, did an aspirate on her lymph node to determine this. We started Prednisone & discussed chemo, we thought we had at least a few weeks. However, 24 hours later, as if she was waiting for her diagnosis, she slipped away into not moving, or eating. I was not done fighting for her, but we had to make the heartbreaking decision to put her to sleep. So I will just state this, I feel that I wasted $300 at Cuyahoga Falls Vet Clinic, and precious time. Even with my kitty with mid-range intermediate level of cancer, their equipment did not find it, they told me she was normal. Not only that, they just wanted to do exploratory surgery. They may say perhaps her cancer wasnt obvious enough at that time, but I saw them 6/20, and on 7/12, it was at an intermediate level, obvious enough to see on an Ultrasound, she passed on 7/15. Again, I do not blame them for her death, but if they had just found something that day we may have had a diagnosis weeks sooner, we could have started treatment, instead it caused me to insist to my vet to trust CFVCs findings, and assuming her intestines werent the problem. I debated not posting this, but I feel I need to inform other pet owners. While this clinic may be wonderful for basic checkups and exams, if you have something serious going on, I cannot recommend trusting their equipment. I feel it is either outdated, or the skill level is lacking.

CH

Charles Connolly

If I could give this less than one star I would. I would also guess that the people who gave this place a good rating has never had a pet emergency, or just has money to blow. When I made the appointment I was confident that this place would be great, the girls at the reception counter are friendly and courteous. They even let us come in earlier than they open because we try to avoid other dogs. The first morning we came we were ushered into a small room with our very anxious dog where we explained that we were new to town and that it was hard for us to get to our old vet. We have a dog that has special needs and we wanted a vet that could understand that while she can be a handful, she is a sweet heart and we do the very best we can for her. From the first moment to the last, the vet was patronizing, didnt listen to a word we said, and kept pushing expensive medications she just doesnt need. (She gets a routine steroid shot that works very well for her, but he kept pushing some new, very expensive drug.) He was visibly annoyed that our dog had the audacity to bark in his presence. He also insisted that in the future we were going to have to think about other options that were not her routine steroid. When it came down to what we really needed to mention (her leg) he insisted that we do x-rays, even though we had suggested that her limp she has was not because of pain, she never yelped, but he wanted to be sure. After thinking it over, we called and asked him to give us an estimate and he called back and said that it would "AT MOST" be $375... That was to bring her in, sedate her, get three x-rays, and give her up to date vaccinations... That Friday I brought her in and waited the day to come pick her up... when I got there I was told that the bill was nearly $500 ... and when I questioned him about it he said "well I gave her a heart worm test.... So this man, gave my dog a test without consulting us before hand... and when I protested the charge asked why he didnt include this in his original estimate he had no answer for me, just that it was routine to check for heart worm when sedating a dog. Fast forward to this morning when I went in to get the x-rays to get a second opinion. They told me that it would be a $20 deposit because they needed them back. Where I learned that even though we spent $500 on three pictures to tell us something we already knew, we didnt own them, and therefore had to pay them to borrow them. If you dont have money to burn, prefer to be spoken to like an adult, and want a vet that is going to be transparent about expensive costs, then do not visit this vet clinic. Waste of time.

PI

Piper Tunno

Customers should always educate yourself before visiting this vet! I took my new puppy to see this vet, within 48-hours of purchase. My new little boy, "Murphy" was doing great, except he was experiencing a mild case of loose stool, which is to be expected. Im not a new puppy-parent... I know that this is normal. The breeder had given me the list of vaccinations that were previously administered by their licensed Veterinarian, along with a prescription of Panacur C, because they take their puppies on daily walks on their 30-acre farm, and are exposed to various parasites. (They do not keep their puppies sheltered or confined in kennels, and are actually raised in their home.) Anyway, long story-short, the Panacur C was to be given the first day the puppy was away from his litter mates, and would take 14-days to cycle through his system. I understood this. Makes sense. This is why you routinely de-worm every 14-days. During the first Vet visit with Cuyahoga Falls, I was told that because my puppy had loose stool, they wanted to do a stool sample. (I knew it would be positive because it wasnt 14 days after the medication was given.) And I was told that ANOTHER bordetella vaccination was required, although the nasal vaccination was previously given, and I had no intention of boarding or kenneling my dog. In addition, a DHPPC vaccination was given when the previous vaccinations were given just TWO WEEKS PRIOR! Unbelievable. The Vet insisted on doing these procedures and charged me a pretty penny, of course. None of them were needed. I was given a medication I never even used. I used the Panacur C medication I was given by the breeder, and withing 4 days of having Murphy home, his stool was solid and he was as good as can be. I changed to a different Vet who confirmed my suspicion of the unnecessary procedure and applauded the breeder for the very healthy pup. (Which, by the way, the Vet at Cuyahoga Falls tried to make me believe the Breeder had given me a very sick puppy.) The puppy was above normal weight and has an amazing coat, demeanor and temperament. Dont fall for the tricks at Cuyahoga. Hold on to your pocket-book!