Dr. Alfredo Corpas & Associates

Reviews 4

KR

Krystal Porta

When it comes to dealing with the office manager I was completely disappointed. She is EXTREMELY rude. The 1st time I met here she was ok. Pretty nice. But yesterday I was shocked by her behavior. My daughter had an appt to extract 2 teeth. From the seconded we walked it she started with an attitude. I signed in as normal and advised her I was there for my daughters appt to extract 2 teeth. She didnt even look at the computer she looked at me and asked me what ins I had. (mind you we have been there several times before) I advised her of the name of the ins. She then rudely asked me if it was an HMO or a PPO. I told her I believed it was an HMO. (still she is not even looking at the computer to check for herself) she then tells me that the extraction is not covered by my ins. and that it would cost me over $300 to have both teeth pulled. Now as any working parent would be, I was a little upset that no one had called me to advise me of this cost. And the fact that I took off half a days work and got my daughter out of early from school just for this appt. She then proceeded to tell me that it was my fault I didnt know and that I should have checked with my ins if this was covered. Now I work in the Medical field, NEVER has a patient had to call and check their own benefits. If there is a charge or a procedure is not covered, that is always advised to the patient before the appt. I then tried to explain to her that my children are covered by 2 ins. I proceeded to give them the info of the 2nd ins and she continued with a rude attitude. Telling me that I should have brought in the paper of the orders from her orthodontist before the appt. And what I tried to explain to her but was unable to due to her continuing rudeness was that I walked in and made this appt with the girl who is usually at the front desk. I advised her at that very moment of making the appt that this extraction was ordered by the orthodontist. The girl even asked me for the paper because they needed to know which teeth to extract. So she was very aware of what the appt was for and could have notified me then that the procedure is considered elective and there was going to be a charge. Before I left I even asked the girl that made the appt if I needed to bring the paper in before the appt and she said no just bring it in the day of the appt. The lady who was next to the office manager that was trying to get the 2nd ins info asked me kindly to sit down while she checked which I did and I did quietly. The office manager stands up and rudely and loudly looks at me and starts saying "1st off". Which this is where I proceeded to get really upset and told her to please not start talking to me like that. I am not a child. She then goes to the copy machine and in Spanish starts saying how rude I am and continues to talk about me. Yes and at this time the waiting room is full of people who see this. I advised her that I could hear here from there and I wasnt the rude one. She then comes to the window area and tells me Im rude to be causing a seen in front of all these people and in front of my daughter. She is the office manager and it shows how unprofessional she is to be talking about someone while everyone could hear here. She then yells at me and tells me that they will not being seeing my daughter any more and tells us to leave the office. Was I upset, of course I was. To take time off from work and take time from my daughters school day to have to come in and deal with this and to be told it was my fault I didnt know. And what upsets me more is that my daughter had been waiting for this appt. She has been so happy to get her braces on because people make fun of her. Now I have to delay her appts with her orthodontist so that I can find another dentist that will extract her teeth so she can continue her process. All because the office manager has no professional bone in her body and I completely agree with another statement that was made in the reviews that she should not be in contact with patients.

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MA

Mark Gordon

While the dentist and her staff are nice. Unfortunately the office manager is more focused on up selling or telling you misinformation about what your insurance will and will not pay for after they have done work on you. I contacted my insurance company only to find out the women outright lied to me. She informed me that because they did a deep cleaning on my teeth I would not ever be eligible for a normal cleaning that is the one covered by my insurance. She said I had to sign up for their 3 month program which was not covered by my insurance. That because I had a deep cleaning I was no longer eligible for the cleaning my insurance company covered. This is not the first time this has happened. But to be told that after the work was done. The office manager is also rude and condisending If you use this practice beware of their billing and scare tactics. Update to the response below. Notice nothing about the facts. Again the office manager LIED. This has nothing to do with my teeth being deep cleaned or the cost. I have reported this office to the organization that regulates dental offices in Florida. They are in the middle of an investigation. This practice will try and sell you on items you do not need done or tell you your insurance company will not pay for basic services to get you to purchase more expensive services you may not need. Also check what they bill your insurance company. I had issues with that as well. The office manager will bully you into buying services you do not need. Stay away.

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EN

Enrique Pulley

Dr. Corpas is like having your best friend take care of you. He is conservative with her recommendations of work to be done (which is refreshing from most dentist who try to squeeze all out of their patient to upgrade to that luxury room on their summer vacation). He is gentle and lets you know exactly what he is going to do and how long it should take and what to expect. He is continuously checking your comfort level to assure as his patient is ok. Their prices are reasonable and even held a check for me once for two days until I got paid. The dentist was my #1 fear all my life and while it is not or never will be a trip to a spa package treatment, it is quite comfortable and doable now!

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GI

Gianna Valladares

This clinic doesnt even deserve 1 star. HIGHLY DISAPPOINTED in what this clinic has to offer as Customer Service for new clients. My appointment was at 5 pm, I arrived around 4:40 to fill out the necessary paper work. From 4:40 until 6:15 I havent seen the Dr what so ever. Upon that time the receptionist felt the need that at 6:15 was the appropriate time to notify me that the Dr was in surgery and I wont be seen, since its passed 6 PM and were technically closed. Absolutely atrocious customer service. The whole, almost 2 hours, the clinic team never knew that this Dr was having "complications" with his surgery? Save your time and go to another clinic.

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