True Health - Alafaya

Reviews 7

LI

Lilbit2259

HORRIBLE- I went in for an appointment while I was standing at the checkin desk waiting for the receptionist to scan my drivers license, another woman walked up and the receptionist just took care of her leaving me standing there. I went to the back for my examination and the woman at the desk never returned my license to me, needless to say they LOST it! The receptionist LIED and told her superiors she gave me the license back EXCEPT she had someone else take over and never spoke to me again that day much less walked up and gave me my license back. She was so busy crying with this patient that walked up and RUDELY interupped her while she was working with me and the RUDE receptionist just left me hanging there waiting for someone else to finish up with the recptionist duties. THAT WOMAN LOST MY LICENSE AND TRIED TO LIE AND SAY SHE RETURNED IT TO ME EXCEPT SHE DID NO SUCH THING AND I GET TO PAY (TO GET A NEW COPY OF MY LICENSE) FOR THAT RUDE RECPTIONISTS INCOMPETENCE!!!!!!!!! When I called the main office to report the incident the lady on the phone told me the manager would be in, in 30 minutes to either call her back and she would call the manager or drive up there it was probably in the managers desk. when I drove there a half hour later the manager was OFF TODAY. so I got the wrong info from their main office as well I would NOT recommend ANYONE to this office or the entire True Health network, since they give out wrong info and lose peoples importnat documents then lie about it!!!! ADDENDUM: MORE BAD REVIEWS I have reported True Health office staff to Molina Healthcare and medicaid managed care. I was given a referral to go to a specialty doctor, by True Health and the doctor does not accept Molina so I spent 3 weeks trying to get the same referral for a different doctor and True Health said it had been faxed, I get to the Drs office an hour and a half from my house waited for 30 minutes to see the Dr and get in the patient room only to find out True Health never sent the referral or the result from my tests that got me sent there in the first place. I had to call the records dept from my phone while sitting in the Drs offices and wasted my time from 1:50PM until 6 PM and all the specialty Dr could do without the missing paperwork was height weight blood pressure and temp and I could have saved gas and tolls by emailing them this info so the time set aside for my proceedure was wasted and I could not get the proceedure done due to having to sit on hold for 35 minutes to talk to True Healthrecords dept for them to fax the info needed so I had to reschedule my appt for a month from now to do exactly what I went there for yesterday. True Health associates are the laziest incometent people I have ever seen in any office anywhere! I had to sit on hold for 51 minutes waiting to speak to someone about referrals for Drs that dont even take my healthcare plan, after hanging up the phone I drove to True Health since no one there can answer phones and there was 1 patient in the office waiting area and that lazy receptionist refused to answer the phones even though she was sitting at her desk doing absolutely NOTHING!! I have contacted everyone associated with this office to try to get them cut out of the healthcare primary care business since the only ones that actually do their jobs there are the doctors themselves if you wait for the office staff to do anything you might die waiting or have to do their job and yours too!!!! STAY AWAY FROM TRUE HEALTH IF YOU WANT COMPETENT HEALTHCARE AND CHOOSE TO BE TREATED THE WAY YOU SHOULD BE AT A DOCTORS OFFICE DONT TRUST THEM WITH ANYTHING AS PRECIOS AS YOUR HEALTH!!!!!!

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WI

Will Morris

Go elsewhere. I only picked this place out because its near my apartment and covered by my companys insurance -- but honestly, this is just a waste of your time. The client base is similar to that of a walk-in clinic, with unaccounted children running around screaming and people talking loudly on their cellphones. Reception staff is horrible, in my case I had to restate the purpose of my visit multiple times over 45 minutes to get the lady behind the desk to understand that I was only here to drop off a sample. Even better? After waiting another 15 minutes and depositing the sample, I get a phone call about 4~ hours later from one of the receptionists claiming that a nurse "mistakenly threw away my sample and that Id need to call back to reschedule an appointment". Are you kidding? The only saving grace of this place is that the doctors seem pretty competent -- nothing to write home about, but once I was actually speaking with one the checkup went pretty smoothly. This doesnt make up for the horrible experience I had, but maybe youll have better luck. Dont risk it, though.

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KA

kayli7

Horrible. Came at 12 to sign in early for a walk in and they said I cant sign in til 130. Sure, fine. Ill come back and sign at 130. I leave to have lunch then get here at 120 and they let other people sign in already. Wtf! I have been sitting in the waiting area for 3 1/2hrs!!! This is a joke. They even make you sign a paper saying if youre a walk in dont keep coming up to ask if your next because they could careless. Terrible terrible terrible!!! Imagine how they would feel if one of their family members had to wait that long. Disgusted with this place.

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KR

Kristin Orr

Wasnt able to wait on hold to ask about appointments, and they were really booked up anyway. But i walked in and asked about it, and they said I was able to simply wait on standby and they would see if they could work me in if there were any cancellations. I really wasnt there long at all, they walked me through some hiccups with my insurance and helped me get it taken care of. Front staff was great, the nurse I was with was fantastic. The doctor himself was a little odd, but I was just thankful to be seen. Clean, quick, helpful.

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NE

Neeharika Madala

I hate this , I very new to Orlando and I had made appointment for Monday oct10 3PM. I went all way talking off from work and they say the appointment is not available in system and they are not ready to help me this day, instead they wan to give appointment another day which would take again one more off from work. When I am at a centre travelled all the way, I don understand why they cant help me on that day.

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EL

Elizine Carteeti

I talked to someone twice asking me for a fax number I gave it to them call back 45 min later and now they dont fax what?? I talked to you twice. Also I went there once while pregnant and the obgyn doctor tried talking me out of birth plan and where I should give birth and tried stalling appointment!! This place is full of crappy coworkers and are so rude on the phone. Dont talk to me like Im stupid.

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ER

Erik Oliver

For years, I would see my specialists when required, for medication changes, updates, etc., and True Health (different names in between) would prescribe refills, but not alter or change medications, and occasionally request I see my specialists (2). Suddenly a new Practitioner refused to do so. I went from $180 every few months to $360 a month in Dr. visits alone. In 30 days. Thanks True Health.

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