Alafaya Trail Animal Hospital

Reviews 6

SA

Samantha Delman

This review is way overdue but I wanted to share my story with anyone considering taking their pets here.. ive been taking my two pups here for a couple years now and my shih tzu baby before he passed last year. They are always excellent but most importantly they have a staff that really does care.. a few weeks ago on a Friday evening before a holiday mind you, my golden who is petrified of thunder, tried to scurry in a small space in the laundry room and knocked over a can of paint thinner thats ingredient read "volatile organic compounds". Within minutes I had gotten home from work when this all happened. He got the paint thinner all over his paws and they were very red, irritated, and he had been licking them like crazy, ingesting all those toxins. His behavior was very off and it put me in a panic when I called alafaya Trail Animal Hospital only an hour or so before their closing. They were able to see him as soon as I brought him in, fixed him all up and even gave him festive fourth of July bandages for his paws. When I had left it was well over an hour past their closing time and they never rushed through any of his treatment and took amazing care of him. He healed beautifully and its due to the great staff and care he received. They also fit him in the next few days for rechecks and bandage changes. Having worked in several animal hospital myself, I know the staff and doctors here go above and beyond and thats priceless in my book. I would highly recommend alafaya Trail Animal Hospital and also their VIP pet program which is well worth it.

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AA

Aaron Kwiatkowski

My wife and I have been taking our chocolate lab Chewie to Dr. Lannes and Dr. Duprey since he was a puppy and have been very happy with the service and the staff. Our chocolate lab is a bit on the large size and when he was a puppy he wasnt alway cooperative when one of the doctors needed to check his ears, etc.. Dr. Lannes took the time to show and explain something called control handling (neither myself or my wife knew what it was). She told us to keep doing it for a few weeks or until it became second nature to the dog. Something that simple made a world of difference in our labs behavior. For the record he was never out of control just hyper because he was a puppy and he has a very active dispostion. When it came time to get him neutered we were a little worried because our lab had cryptorchidism (one testicle did not descend the way it was suppose to). Dr. Duprey did the surgery and went completely out of his way to call us that night (like 730pm-we were grocery shopping at the time) and explain what was done and what was actually found and explain the next steps. Which put us at ease and made us feel a lot better about the procedure. All and all we are very happy with Dr. Lannes and Dr. Dupree. You can tell that they have pets of their own and are very respectful to other pet owners and they genuinely care about the animals well being.

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EL

Elizabeth FitzGerald

When I initially found this place, I decided on it based on its distance from me and their being open until 6P. I was able to make an appointment quickly without hassle and was pretty impressed by their telephone etiquette. However, when I arrived and my kitten was seen by a doctor, I was spoken to with attitude by not only the nurses on duty, but also the veterinarian. They had my sign an invoice that was supposedly the cost of the first round of shots. While I was at the counter to pay, I was given an invoice for $50 more than the invoice I had originally signed. I was told the nurse mistakenly given me a quote for the wrong set of shots (Although they administered the correct first round, thank goodness) and proceeded to tell me I had to pay the second quote. I was firm in saying the first quote signed will be what I pay, and was told that since I was paying the less expensive first quote, they would not send the Feline Leukemia test out although it was on the first quote. The nurse who made the mistake had a horrible attitude and awful customer service skills. I will never return and hope those reading these reviews will realize this animal hospital is a waste of time, money and peace of mind.

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A

A Private User

Wait time 20-30 minutes. Facility is fine. Staff nice (exception: see below). Value is poor. Heartworm order to 1-800PetMeds not approved by vet. Forced to pay their inflated prices. Pet needed dental surgery. Lannes said must pay cardiologist $350; heart murmur in 2004 (she heard nothing). Said wouldnt do surgery without it. Duprey put cat on antibiotics and said surgery could be done. WRITTEN estimate: "Actual total between $343.06 and $369.56." Plus feeding tube quote of "$40-50 but not more than $100" (Duprey). Gave ok based on this. Bill was $725.88, 75.3% higher than written quote. Discounted to $621 - 50% over. No complications took place during this surgery. I work at home - nobody attempted to reach me for approval. Sarah Jennings, office mgr said Too Bad, So Sad. Customers since 2002; spent thousands. Final straw; we left. Thank goodness we did. Wrong size feeding tube was inserted. Bandages too tight. New vet says 5 minutes to feed; it was taking 30+ minutes due to wrong size tube. Value poor. Care poor. Vet food 33% higher. Visits 25% higher than average. Written estimates mean nothing.

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HI

Hillary Buckley

I have been taking my dog here for about 4 years. At first this was the only vet that was able to treat my dogs allergies and had great customer service. Although pricey, I always felt like it was worth the quality. However, in the last year or so I have had the worst experience! The staff usually has a bad attitude and you can expect to be there at least 2 hours for routine visits. My dog has prescription food and daily allergy pills which is hard enough and they always make things harder on me. I always call in the dog food with plenty of time for them to order it if its not in stock and ask for them to let me know when it arrives but they never do until I keep calling them. They make me argue with them over getting enough of her prescription to last me and this is something she takes every day, yet they are rarely willing to give me enough. Once I had been at the vet 2 hours, the prescription was wrong, called them back the next day, never fixed it, called a few days later and had to be on and off the phone with them for 30 mins until finally it was corrected. I am currently searching for a new vet.

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VE

Vee Gee

For the past 15+ years we have taken our cats to this veterinary office and have been satisfied with the care that they have received. This vet offers an annual VIP membership that provides discounts for services, several days of boarding, and 2 baths per year. Since we use the services, the VIP membership has been well worth the annual cost of the program. Dr. Lannes, Dr. Colom, and the rest of the staff are absolutely wonderful with our cats. We find the staff personable and have no qualms about leaving our cats for boarding when we are out of town as we know that they will receive excellent care. .

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