Banfield Pet Hospital

Reviews 5

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Andy Smith

My dog had been a part of their wellness plan since she was a puppy, including being spayed, routine shots, etc. In April 2016, I brought her to them to get an evaluation for a mass removal in her right armpit, found to be benign and just a fatty mass. Due to my financial situation at the time, I put it off until recently. I had kept an eye on it weekly since then, feeling to make sure it hasnt gotten bigger. It had not noticeably grown in size since. I dropped her off at 745AM. At 1230PM, almost 5 hours later, I received a call saying they couldnt perform the surgery because the mass had grown almost 2.5x the original size, which is completely and utter bullshit. Because of this, they would be unable to perform the surgery because they were understaffed. The vet was extremely rude and began arguing with me when I explained it was not possible for it to be that much larger, and the date which I brought her in. She sounded unsure of her capability to successfully and safely perform the surgery. The new estimate mirrored the supposed increase in mass size, which would cost $1300 before medications. Originally I would be receiving a reduction in price as well from using the dental cleaning anesthesia, which is covered as part of the wellness plan. With the supposed increase in mass size, this somehow wasnt an option any longer. They gave her two (2) shots, trimmed her nails, and gave her a heartworm preventative medication. This apparently takes 8 hours to perform. Finally, I called to ask if she was ready for pickup and the response was "shes been ready". When we got home she drank an excessive amount of water, so Im unsure if she had received any while there. Im not sure if its incompetence or greed on their end, but the vets uncertainty in her ability alone is the main reason I will no longer be using them for my vet needs. I did give them 2 stars because they managed to not kill my dog over the past several years when it was under the direction of a competent veterinarian.

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Cheryl Allen

I have been going to Banfield Animal Hospital since we got our addition, April a black lab mix, to our family when she was 8 weeks old. We have taken her to the Oviedo Banfield Hospital faithfully and gladly paid the monthly well care plan. Luckily she has always been healthy. After 2 1/2 years unfortunately she did get sick. It was on a weekend and I called to get her in as she was so sick she could not even move. (She is over 100lbs). My husband who was out of town and is listed as an owner with Banfield and also has a care credit account for our major vet bills for just in case. Well just in case came and they would not accept the care credit payment even though I had the authorization and he was willing to call in and verify it was ok to use. Because he would not physically be in town until Monday an it was a Saturday they would not see her because he could not physically sign the receipt. They would not even let me make a payment plan until my husband could get back in town, Their solution was to let my April suffer and wait until Monday. I do not believe they have the best interest of the animals at all. How cruel to tell me to have her wait until Monday. If you were so sick and couldnt move and was throwing up uncontrollably would you wait 3 days to go to your doctor? I decided to go to another caring vet hospital, Tuskawilla Animal Hospital. They were wonderful! They allowed me to use the care credit with my husbands approval over the phone and April is all better. I WILL NEVER USE BANFIELD EVER AGAIN. How uncaring and money hungry can you be to allow a patient of 2.5 years on a well care program to wait 3 days being sick!!!!

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Jason Reyna

Ive had both really good experiences and 1 horrible experience here. Lets start with the bad so we can end on a good note. One of my first experiences with this location was with our dog Tink. I want to say about 2 years ago maybe more. I cannot remember the name of the doctor that did this but she is no longer there from my observations. My pup was pooping blood and she had an x-ray done. The doctor said she saw something in her stomach or intestines that was causing the bleeding. Turns out after the surgery that there was nothing there. The Doctor that approached us afterward explained that in her opinion there was no need for the surgery and that she was sorry the other doctor put our pup through the unnecessary surgery. In the end we had to pay for the unnecessary surgery... Moving on... Dr. Nicklin is the only reason we kept coming back. After she explained to us about our pup Tink we trusted her completely and have never been steered wrong! Dr. Nicklin not only cares about your companions but actually listens to everything you have to say! She doesnt suggest a bunch of unnecessary screenings or prescribe unnecessary meds. For us she was our saving grace with oviedo banfield! She is extremely understanding, knowledgeable, and genuinely loves to help your companions! If I were to rate her as a veterinarian I would give her a 20/10. I have never had a Dr. Who was so honest and trusting as her. I will be sad to move out of this area and have to find another Dr down in the Tampa area! We are seriously considering driving from Tampa to the oviedo banfield just to continue to have her as our dogs dr! Thank you Dr. Nicklin!!!

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Peter Bernard

Absolute nightmare. My partner and I signed up our pup for one of their plans and everything seemed great. Then my partner who was paying for it with his card got a new card and banfield called me and let us know the monthly bills were not going through. We updated and everything was fine. A couple months later my partner had his wallet and phone stolen and so the monthly payments were not going through again without my knowledge. They attempted to call him but not me so I never got the message and he had a different number now. I got a notice that the bill was sent to collections. Why didnt you guys call me like you did the first time!? I just dont understand how one time you call me then the second time you make no attempt to contact at least both numbers on file. When I called and explained to them the situation and said we would love to continue I the program and we are willing to pay they said there was nothing they could do. Now we have to pay the rest of our 6 month program and get no services. Absolutely terrible company!

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Karla Simonet

My highly satisfied experience began with the front desk attendant Britton. She was extremely attentive and helpful with getting me a same-day appointment. My dog is a timid rescue and gets very anxious around other dogs and Britton reassured me that I would be able to call upon arrival and she would put me right into a room, and she DID! This goes beyond words as I have to usually schedule my appointments around the busier hours in fear of my baby Chanel getting nervous. Brandon, the vet assistant was more than friendly and helpful and picked my baby right up as if she was his own. I love that! Dr. Nicklin was more than knowledgeable about my pets health. Britton even followed up to make sure I was satisfied with the care given after the appointment which made me feel spoiled! Thank you, Banfield, for taking such good care of my baby and me.

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