South Miami Hospital

Reviews 4

BR

Bruna Indalécio

I went to the Urgent Care at South Miami Hospital last year for a UTI and spent about 15 min there. I was given a urine test and had my temperature checked. At the time I did not have insurance and was told itd cost me about $200 for the visit. When I received the bill they actually charged me for $425 not including a $350 doctor fee and a $50 lab fee. I had to call them to as an itemized bill because what I received had nothing but the amount I owned. After receiving the itemized bill I called them to see if there was any discount I could get, it seemed an excessive amount for a simple lab work and 15 minute visit. They said there was nothing they could do but set up a payment plan. I started sending payments to this website for the pathology clinic that was on the bill, unaware I was sending money to the wrong place. I just found out in April this year, when I received a letter from a collecting agency. There was no attempt to contact me to let me know I owed them anything before they sent my info to the collecting agency. When I called to complain about the mistake I was extremely badly treated by one of their representatives, Maggie, who hung up on me. I tried to contact their supervisor, who I was told was not there at the moment, and left her a voice mail. I never got a call back. The average wait time to talk to a customer service representative is 30 min from my experience. Not only they will overcharge you but you will have ZERO support if you have any billing issues. UPDATE: I just received a call from South Baptist on this matter. The lady who talked to me, who unfortunately did not inform me of her name, started telling me there was a board in the clinic wall that showed the prices you were expected to pay for certain services. I did not see such board during my visit and I clearly remember asking the front desk clerk about cost and they never pointed out any board to me. My husband, who was with me at the time, did not see or was informed of anything of the sort either. I tried to explain to this lady on the phone that I was not aware of any sign, but she kept on saying it was there, that I signed the papers, and “if you did not read the paper about the charges, it is your own fault”. She also said the hospital repeatedly tried to contact me, mentioning the 2 times they sent me letters in June and July last year and one phone call on May this year (I was the one who called me). When I questioned her why they never tried to contact me when they knew I was not sending me the payments, that’s what she replied: they contacted me twice A YEAR ago and that I was the one responsible to be sending them the payments for that bill. As I explained to her, I was sending payments to the wrong place because I was misinformed by their staff. Instead of admitting their flawed service, she blamed it all on me. Nothing at all has to do with their terrible customer service and lack of regard for their patients. All this time, a year after attending the clinic I never received a single letter, a call, or email from them about my situation. On top of all this, the lady was extremely impolite on the phone and was screaming at me the whole time, without letting me explain my issue. The phone conversation ended when I told her it was impossible to talk to her and they were not trying to help their patients, but find unfounded excuses for their terrible service. Therefore I’ll seek legal help and use all resources available to compensate for my time, money and stress from handling this situation. To all current and future patients of Baptist Health, I’d advise you to look for another hospital or clinic in the future. This CORPORATION is merely seeking revenue without providing patients with proper treatment from their administrative staff. I feel humiliated and robbed.

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OR

orquidia canales

No quiero que termine este año , sin pasar por alto un reconocimiento que quiero hacer para todo el colectivo de médicos, paramédicos, enfermeras(os), personal de servicio y a todos en general. El 4 de noviembre llegué a las 6 am con mi esposo casi muerto, con una Arritmia Ventricular y gracias a Dios y a ese gran personal de trabajo, le salvaron la vida, la primera persona q me ayudó y fue tan especial con nosotros , el cardiólogo Jaime Ghitelman, gracias por ser tan especial y por tenerme tanta paciencia, al infectólogo, Jorge Murillo, omg, gracias por toda la ayuda incondicional, por escucharme, aguantarme, soportarme y siempre estar ahí, otra persona que le debemos mucho , al cardiólogo José Martel y su asistente María. Son tantas personas, al cirujano Andrew P, Schell., al cirujano Rabaza, y su colectivo, otro tan buena persona ( el chino , ) en el segundo piso , de la terapia intensiva , Michelle Delgado, son tantas personas q no recordamos sus nombres , todas enfermeras del segundo, tercer , 4 y 5 piso, a todos , todos, mil gracias , por ese trato tan humano y profesional, por casi un mes que estuvimos ahí, en nombre del Paciente, Leonardo R Nuñez Díaz y su esposa Orquidea Canales.

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GR

Greg Beaty

Worst care ever experienced from a healthcare provider. Child Birthing Unit nurses were obnoxious and rude when we entered the unit. Nurse Jarillo would not wait a minute for my wifes contraction to stop before continuing to fasten a fetal monitor to her belly. We said wait , she said she had to do it now. I said hold on a few seconds til the contraction was passed, she did not. I had to grab her hands to stop her. Told her I would ask her to leave if she continued. She then walked out without saying anything. 20 Minutes passed and another nurse was starting where Jarillo left off abruptly. No communication that she would be taking over. We were left in limbo for a while. When we were moved to the birthing room , Nurse Cherol was as bad as Jarillo. Very abrupt handling of every aspect of care for the next 2 hours. She was slamming drawers and cabinet doors, would comply with a simple request for a 3rd pillo to support my wifes head. Said sorry, only 2 per room. Terrible IV insertion. Caused pain and when my wife said it was uncomfortable and tried to adjust her hand position, Nurse Cherol said keep it down, do do like this.. and she proceeded to over extend my wifes hand backwards causing IV to pinch . She said thats what you dont want to do. Thanks for showing us nurse Cherol. Next time just tell us, you didnt have to actually do it. When we asked nurse cherol to stop moving the bed head rest up , she asked why and continued. I had to tell her to listen to my wife. She obviously was preped by nurse Jarillo. Luckily the 7am staff came on and that seemed to have helped a bit. Theres much more to list here but not intreste in writing a book. Feel free to contact me for more details. STAY AWAY FROM SOUTH MIAMI HOSPITAL!!!!

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MI

Mike Albarran

This was my third visit at SMH. The first was for a Hiatal Hernia repair in 2009. The staff and services were such that in May of 2016, I let Dr. Jorge Rabaza repair 5 Hernias, two inguinal two abdominal and one umbilical. The staff and services were awesome. Unfortunately I had a recurring hernia that needed repair and this was done on Nov. 3, 2016. Something must have gone wrong and on Friday, Nov. 4th, 2016, I had to go back for emergency exploratory surgery. I was extremely distended and had no activity in my digestive track. Four days later I was in the ICU with tubes in my mouth for breathing, down my nose to drain my stomach and four JP drains out of my belly and chest. I was informed that three hidden ulcers had ruptured and my stomach had been punctured. I was in the ICU for a couple of weeks and later in a regular room for another. I HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT MY STAY. Kudos to the staff of 4 Tower East and Maria of the physical therapy department. Oops I forgot. I do have one complaint: What the call the hospitalist, which is nothing more than the replacement for your primary doctor. I had to complain to staff and asked that they never return to my room or place any orders for me. My pulmonologist had just left my room complimenting on how clear my lungs were. He was very happy with my progress. A couple of hours later they tried to wheel me out for chest X-rays because the Hospitalist said that I had fluid in my lungs. Obviously, I refused to go and called for the Head Nurse. I voiced my first complaint and followed with the a complaint to the administration. I will not let this mishap damage the overall opinion of the rest of the staff.

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