Baptist Hospital of Miami

Reviews 3

TO

TONY LARIOS

Some services are good but like other hospitals, the staff or the way they strategize patient care seems careless. My dad was taken there and has worsened instead of the opposite. The nurse placed a catheter and ended up puncturing his bladder internally, he underwent surgery just to control the bleeding. Also prior to that surgery they had to keep his bladder clean from clots using some liquid which needs to be administered continuously. They werent monitoring this and my father developed clots and pain from it again. You always have to be on top of them if not they can get your loved ones killed. My father was admitted for an issue with his leg which was swollen. A nurse placed a catheter improperly and damaged the inside of his bladder causing him to bleed. He ended up having his urine being drained along with blood so transfusions were necessary . Few nurses were great, others quite negligent especially the one in charge who didnt want to get her hands dirty because my dad needed his fluid changed constantly to keep his bladder clean and prevent clots. But if youre not constantly on top of the staff they can care less what happens to him. There was one who screwed up when emptying the urine and spilled it on herself, they had to test my dads blood which they did and at first test they said he had HIV. Which we all knew it was BS and ended up as such. My dad went through a surgery to repair the f-up of the nurse. He was unconscious for several days, we were scared he was going to die. After he improved a bit and occasionally people came to give him physical therapy, he couldnt walk much let alone standup straight. Now Baptist is hastingly threatening to discharge him even though he still has a hose stuck on his side draining his kidney. They want to force him to go to some therapy place away from the care they need to finish properly and if a complication arises, hell have to be rushed again to the hospital! On top of all, they dont give their patients proper nutrition and often repeat the same food. The disregard in hospitals is ridiculous . If you ask for carrots they sometimes say theyre out of them. Say what???? You get paid over $11,000 per day per patient and you dont have enough to have carrots? Well Baptist already threatened us to charge that much amount of money if we didnt get my dad out. My dad is supposed to be taken to the therapy place, I believe his transfer was approved but the place has no room for him. Baptist is going to try to charge us directly for a half assed incomplete job they did. Wheres the Hippocratic oath?! These institutions are only in the business of profit and not healing. So dont be fooled by the few people here who have had luck and not gone through any ordeals. Update: my father was moved to a rehab center, he was there for five days or so an had acquired an infection in his kidneys, his blood pressure dropped and he was shaking a lot. The doctor on duty was carelessly saying he would be fine that it just was a reaction to the body fighting the infection. Well he got considerably worse and on the next day, back to Baptist. Hes been in intensive care the whole time, he cant swallow or talk and has been going through dialysis. Hes been experiencing uncontrollable hiccups to which they give him a medication that puts him to sleep, yet as soon as he awakes its back. The fragmented doctors havent been giving him his cancer meds because of the kidney treatments. The fear is that because theyre just focusing on one thing, they overlook the potential of his cancer spreading. He now looks deteriorated. By the way, when I mentioned the fragmented doctors it means that they dont work as a team. Each does his or her own thing and passes on the information . We had requested a meeting with all of them but none are willing to do it and are often unavailable . This hospital lacks quality and yet have so much money to raise a new building. For what? Continued bad health care? August 30, 2016

JO

Josie Guzman

I have been choosing Baptist as my preferred hospital for over 10 years now. Thanks to the wonderful staff at this hospital, which has the best Doctors in South Florida, I can today, very proudly said that I am a survivor! The thruth is Baptist has a great staff as well as the cutting edge technology that we can find in no other hospital in the area. I continue choosing Baptist and hope to do so for many years, however, last monday I had to go to the emergency room and for my surprise, I found a hospital that leaves too much to desire in terms of cleanliness and organization. I was kept on the waiting room from around mid-day untill almost 7:00 PM. Yes, I was being taking care of, but, the new "organization method" left, not only me, but all patients on the waiting room with a sensation that we were in  a 3rd world country hospital. The staff  (Very friendly) would come to the waiting room picking the patients to take Us to triage, exams, x-rays, etc.. driving Us on the whell chairs thru the hospital hallways, to soon drop us off back to the waiting room. The whole process was just so frustrating, not to mention unprofessional and border line savage. There were patients of a certain age that were so confused and I personally think that the germens from the waiting room are not supposed to exchanged with the cleanliness that the inside the hospital. I was admitted to the hospital Only until AFTER they make sure that I would need surgery. However, a was never assigned a proper room, but they held me on the observation rooms. Make sence right? Well not when You have to share a bathroom with another, God knows how many, patients. For my preop I had to wash off in my cubicule because the other option was to be driven by whell chair to another area of the hospital if I wanted to take a shower. Maybe, this kind of treatment wouldnt be bad if was received at a public or free hospital, but my stay was not charity, I have my insurance (Which I pay very much for) and Baptist never forgets to send me the bills for the: The doctor that gets paid by the hospital to see the ER patients for exactly 3 WHOLE SECONDS, but that I still have to pay another $800 afterwards, all my co-pays, etc. The price for the surgery, as far as I know, they will charge my insurance about $40000 for removing gallbladder. My wife was with me during this ordeal and I had to send her home so she could take a shower and sleep on a proper bed because the chairs that we had at the hospital, not only were very uncomfortable, but they looked filthy.  I Am a customer servicers representative and I decided to send my feedback because I love Baptist and would love to continue being a Baptist patient, but also think that my patronage should be for Baptist as important as any other. Appreciate it. 

A

A Private User

My husband suffers from chronic kidney stones, had his worse attack ever and I took him to Baptist ER (mind you, not very busy and no trauma patients coming in). We have gone to Baptist for the exact same treatment at least 20 times in the last 20 years and this visit was the WORSE experience we have ever experienced. He arrived howling in pain and was made to wait at least 20 minutes until pain meds arrived. The triage nurse actually SHUFFLED her feet (I wish I could have taken a video of her), no urgency, nothing! I know the difference when a nurse cares and MOVES! By this time, my poor husband is PLEADING FOR HELP, BEGGING FOR SOMEBODY TO MAKE THE PAIN STOP, SAYING HE WANTS TO DIE!! I am crying pacing back and forth begging for somebody to do something. The nurse from registration: Ivette Navarro, approaches my husband and asks for him to QUIET IT DOWN, YOU ARE UPSETING THE OTHER PAITIENTS! I was flabbergasted at her lack of compassion and humanity! She actually came back again with the same request and this time BRINGING SECURITY GUARDS! What were they planning on doing? gagging him? He was in the fetal position and because he was thrashing around so much his IV connection came loose and blood starting spewing all over the place (he is on blood thinners which made it a blood bath). I heard nurse Navarro saying he was being "belligerent" - for Gods sakes! he couldnt even hold himself up! My husband is not a wuss...and this is not the first time I have seen him suffer from a kidney stone attack - I have never seen him in soo much pain (I want to start crying just thinking about how much he suffered!). Turns out he had a monster kidney stone causing a blockage and his kidney was enlarged, thats why the pain was so intense. It was so over the top that the pain meds were not making a dent (after I think the 6th shot that he actually quieted down). Nurse Navarro needs to be relocated to a desk job away from patients and needs to be sent to sensitivity training. Is this what she tells shot victims? Quiet down? Once my husband got admitted into the hospital it was a TOTALLY different experience. Nurses at Pre-OP, Post-OP and Observation were amazing! Specially Nurse Sandra White, she was the best. Baptist needs to revise the employees currently at ER, I cannot believe the difference in care between departments.