Chicago Veterinary Emergency Center and Specialty Care

3123 N Clybourn Ave, Chicago, IL 60618, USA

Category:	Veterinarian
Address:	3123 N Clybourn Ave, Chicago, IL 60618, USA
Phone:	+1 773-281-7522
Site:	itchypetchicago.com
Rating:	3.8
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 21

Reviews 12

Brian Marion

My fiance took my pet here this past week to discover what type of allergies he has and when I received the itemized invoice, the invoice was very confusing. There were 2 separate line items of charges and there was little or no explanation provided to my fiance when she left about the 2 columns of charges. When I spoke to the office manager about this a few days later, she claims that she has never seen 2 separate line items charged when an invoice printed. Plus, they charged me a separate $45 to ship the test they had performed (instead of them just indicating next to the description of the test that shipping was included and including this charge with the charge for the test). So, basically, I am paying for their costs to ship the test out (its terrible and a joke). The office manager told me how no one has ever called to discuss this, but I thought this was a terrible excuse. I asked to have it removed and she said they couldnt because it was a "vital" part of the test. Imagine that, they couldnt take $45 off of my bill because its their cost to ship it after spending over $700 with them for my 1st visit (and I still have to go back in 3 weeks for a follow-up). If you decide to consult with them first, get a line-by-line item description of all possible tests to be performed, including any products they give you before taking your pet here. As good as the initial exam and their thoroughness may have been, when you plan on spending this much money, you want to know what you are spending to take care of your pet. I will NOT RECOMMEND or REFER others to them because all it seemed the office manager cared about was their bill being paid, not keeping a good customer over $45.

Kelly McCarthy

Took my dog with a slightly bleeding gash to get stitches. Dog was shaking and in pain. Place was packed and vets seemed to be in no hurry. Someone came out and examined the dog and said a vet come and stitch the dog up. I waited an hour with the dog shaking and whimpering before asking the staff when the vet will see my dog. Staff tells me my dog is eleventh in line. I leave and take her to a different vet. Five hours later they call and ask if Im still there as it is finally my dogs turn to see the vet.

EstherSylvia Firlej-Perisin

Typical ER setting, lots of patients, treatment according to severity of condition, therefore long wait. The staff is friendly, reassuring and competent. Being a nurse I understand triage. I do not understand people coming into the vet ER although their pet has a non-emergent condution that coyld be treated by their vet. Over all and in spite if the 4-6 hour wait a positive experience.

CARIN WOLKENBERG

This is a great place! Before my dog came to animal dermatology center, he was miserable. His skin was inflamed and itchy. He scratched constantly. His regular vet tried antihistamines and steroids which did nothing to help him. Dr. Friberg gave him a patch test and determined his allergies. Now, he gets 2 squirts of allergy meds in his mouth. Voila! NO MORE ITCHING!

A Private User

We had a negative experience -- the facility was dirty on the day we visited. We witnessed a secretary snap at a paying customer. Then, the vet misdiagnosed our dogs infections. We paid a premium for this experience. Allergies are hard to treat but a primary care veterinarian may know as much and charge much less.

Sol Kim

It seems to be the only 24 hour emergency vet in Chicago. The medical staff appears knowledgeable and sympathetic. There is a small parking lot but its almost always full. Expect there to be some wait time unless your per really needs an immediate triage.

karolina c

Rudeness reception person is the norm here.It amazed at the rudeness and arrogance persrnal .was disappointed in the service ..greedy for money,

shane lundeen

Excellent care. Through and careful. The only reason I dont give them 5 ⭐️ is because I did have to put a pet down here.

Greg Whitaker

Very knowledgeable staff. Doctors are very friendly. Its like the Mayo Clinic for pets

J. Tomasko

Our cat was ill, and they were very compassionate with end of life care.

Michael Dinard

Took care of our pup without nonsense. Great service.

paul sharpe

Great