Apria Healthcare

Reviews 5

AL

Allison Benoit

I have a sleep disorder, and Apria Healthcare is the default home health provider that my doctor uses. When I got insurance, it was cheaper to use a different company. So I switched, leaving Apria with an outstanding balance incurred when I had no insurance. I am still paying on this balance, and I have no problem with that. I owe it, but my financial situation is tight, so Im paying it slowly. I have no problem with the local employees. They were all very nice and helpful. They were even completely friendly and understanding when I returned my equipment and let them know why. The local employees are great. However, I have to give Apria as a company a 2 star rating because of their toll-free customer service center. It is quite obvious that this center is outsourced outside the United States. I have called there a multitude of times and every voice that answered had a non-American accent. I have no problem with non-Americans having jobs, but I do have a huge problem with American companies outsourcing jobs overseas that could be done by American citizens. In addition to that, the two times I actually attempted to deal with the customer service reps who answered, neither of them resolved my problem. The company is continuing to attempt to charge a credit card that is no longer valid. Both times I spoke to a person, I requested that the invalid credit card be removed from my account. Both times the reps said they would do that, but I continue to receive calls saying they attempted to charge a credit card. Im guessing theyre not removing it because I cant afford to pay them on the spot and I cant give them a valid card number (because I dont have any). Ive given up on the telephone and have sent an e-mail to Apria in the hopes of getting this resolved that way. Next option will be postal mail. I understand I owe a balance, and Im paying it as quickly as I can. But I dont appreciate the situation and I dont appreciate the fact that Apria outsources their customer service.

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Brenda Bequette

I have been a customer of Apria since 1997. I have no idea when they started with their new customer service but I am totally dissatified with them. I have been trying for several weeks to get a replacement for my cpap machine. I was approved by medicare and have been dealing with them for weeks , but the mishandling and non-communication with CS is unreal. I was told it was shipped on the 22, I have proof of my email giving eletronic signature and where my bank was debited on the 22. But today the 28 I call to ask about it and the rude lady told me they would not even think about shipping until they received my email. After I told her I already sent she without words called me a liar . I asked when I would get another email to send back and she said when they got to it they would send...there is alot more to add,,but no space. I am 55 yrs old and for her to talk to me like a child was totally uncalled for.

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Mike Seiffert

Been with Apria for 6 years. I have a CPAP from them. The last few years my doctor ordered supplies do not show up. This year my doctor order a new card for my machine to increase the pressure, that was in August and still no card and it is almost December. I have a copy of the doctors fax??? Also the customer service personnel that I have talked to do not speak good clear English. I just get frustrated and hang up on them because I cannot understand them. Would not recommend Apria anymore and use a different company!

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Kelli Fortner

Everything I read about this company is bad??? Why arent they doing anything to change it. Their customer service is awful. I cant understand s word they say.

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Sandy Boatwright

Horrible customer service.. Can never get through..80 min hold ridiculous.. Never apply insurance to bills..

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